I was vacationing in the area and needed a trailer to get home with everything more comfortably so the car wouldn't be so crowded. When I arrived at the location and introduced myself and said that I was there to p/u my reservation...they barely acknowledged that I was speaking. I handed the lady my DL & credit card...it seemed to be taking forever. I mentioned that I was going to go outside and take the cargo tray off of my car and install the hitch and it would take me a minute due to the locking hitch pin being a little tricky...again..no acknowledgement that I was talking. When I came back inside my credit card and DL were sitting on the counter where they had other customers purchasing fireworks. I signed the contract - she stuffed it in a tri-fold cover and handed it to me...again with out saying anything. I got in my car and drove over to the trailer - the gentleman came out without saying anything and stood at the trailer as I was backing up - he did motion with his hands to keep coming back and when to stop, he picked the trailer up and dropped it on the hitch ball and walked away as I was stepping out of the car...again without saying anything. He did not help attach the chains, he did not plug in the lights, he did not offer to check that the brake lights and turn signals were working before I pulled out. I was a U-Haul dealer at my former storage job in Winter Haven 33881 for over 10 years, we had a 5 star rating (the highest in the area). 1) We ALWAYS greeted the customer in a friendly manner, and ALWAYS had a lot of repeat customers, and 100% positive feedback on reviews. 2) We ALWAYS did the hookup, had the customer get in the vehicle and check brake lights and turn signals. 3) We ALWAYS reviewed the contract with the customer and circled the 800# for help if they needed it on the road (nobody wants to figure that out when they are in a panic on the side of the road if something goes wrong. 4)We ALWAYS thanked the customer and told them to have a good trip. 5) It DOES NOT take 45 minutes to rent a trailer - especially if the reservation is already in the system and it is a returning customer with all information in the system...this is a 10 minute transaction on the worst of days - even while making small talk or multitasking and answering the phone etc. Did I get the trailer I needed? Yes Did it work for what I needed? ? Yes Were the people friendly, accommodating, welcoming or appreciative? Definitely NOT! Would I go here again? Only if I couldn't get what I wanted at another location.
Alquiler de camión de mudanzas en Copperhill, TN en Cougar Sto & Go Mini Storage & Fireworks
¿Te mudas de o a Copperhill, TN 37317? Obtén cotizaciones de tarifas de alquiler de camión GRATIS en Cougar Sto & Go Mini Storage & Fireworks. Los camiones de alquiler de
Obtén cotizaciones GRATIS de camión, pickup y van de carga para mudanzas en Cougar Sto & Go Mini Storage & Fireworks
Pickups Trabajos pequeños
Vans de carga Trabajos pequeños
Camión de 10 ft De estudio a
dpto. de 1 hab.
Camión de 15 ft Casa de 1 hab.
a dpto. de 2 hab.
Camión de 17 ft Casa de hasta 2 hab.
Camión de 20 ft Casa de 2 hab.
a dpto. de 3 hab.
Camión de 26 ft Casa de 3 hab.
a casa de 4 hab.
Solo tienes que hacer clic en cada uno de los camiones de mudanza que aparecen arriba para ver las especificaciones individuales del camión, entre las que se incluyen: características de seguridad, capacidad para remolcar, ahorro de combustible y, por supuesto, el tamaño disponible de espacio por camión. Cada camión de alquiler tiene precio individual para ayudarte a ahorrar dinero, tiempo y energía en tu mudanza hacia o desde Copperhill, TN.
Alquileres de vans de carga y pickup en Copperhill, TN
Los alquileres de van de carga y pickup U-Haul en Copperhill, TN son ideales para proyectos de mejoramiento del hogar, entregas y otras cargas pequeñas. Alquila vans de carga o pickups para ahorrar dinero en mudanzas o entregas locales. Los alquileres de vans de carga y pickup son populares entre los negocios locales, estudiantes universitarios y mudanzas pequeñas de casas en Copperhill, TN 37317. Nuestras vans de mudanza para alquilar incluyen aire acondicionado, rieles con protección para resguardar tus pertenencias, y vienen equipadas con un enganche para transportar un remolque de alquiler.
- Rieles de protección en el interior de las vans de carga
- Transmisión automática
- Aire acondicionado
- Suspensión para viaje apacible
- V-8 con ahorro de combustible
- SRS/bolsas de aire
Comentarios de clientes
Just send them all to Keith at Cougar fireworks, he is just the best guy to deal with, helpful and knowledgeable
The unit I rented did not work for my application. I took it back in less than 2 hours. I called to request a partial refund or credit on another rental without success.
Friendly nice people
Better customer service. Agent not friendly at all.
Friendly guy, close to home, they had everything I needed.
They rented me a busted trailer. Had to stop and take a piece of they trailer off to finish my trip.
Location was ok and trailer was good but when I asked the
No complaints. They business was very helpful and professional.
2nd. time to drop off here. Strange folks here, I guess they inspect the truck after you leave. I had to ask the questions on how to return the truck. I think it would be wise to take pictures of the truck before you leave this place. I wish there was another location closer to Ducktown.
Get people with better customer service. I was told that they would try to fit my reservation in if they had time. I was told that their firework sales came first. Then it took over a hour to get the truck and was running way behind. I'm not happy with the service at all. If possible I would like to have atleast a portion of the money back
I am glad that I ignored the post about this location. It is a shame that some people want to harm hard working business. I was very impressed with my uhaul experience. Mr Robinson was pleasant, professional and very efficient. I had the truck, and was on my way in a short time. If you are in need of a uhaul truck in Ducktown, Copperhill, or the area, I recommend the location in Ducktown on hwy 68 at Cougar Drive. Frank Talley, a happy customer.
WASNT AWARE I WAS GOING TO BE CHARGED AND 29.95 RATE AND 29.95 RENTAL CHARGE. THAT'S NOT CLEAR WHEN YOU RENT.
When we arrived at this location the man did not ask us for our reservation confirmation number. He said he had only 1 reservations on his screen. He processed this and we gave him our credit card. We were then charged for the wrong persons account. We where charge almost $1,400! For the WRONG uhaul! He redid ours and we then proceeded to receive the proper uhaul. But we now have to wait 3-5 days to recieve the original mistake money back into our account. This was a huge inconvenience for our family.
Very disrespectful tried fighting me told me to get off his uhaul and property with witness there not how you do business
I was promised I would not be charged anything extra after I had gotten stuck because for some reason not all rentals don't have 4wd and call for the roadside assistance and yes paid extra for the insurance, well they couldn't get out there until the next day to pull it out well that was not my fault and they still are trying to charge me for everything past the day I was supposed to return it when I was promised they would not charge me for anything extra!
Owner was very rude that my son was walking our dog on a leash while waiting for owner to arrive. Owner had his dog with him and said â€œhe shouldn't have gotten that dog out here. She [his dog] is gonna get him [my son and dog]. She's protective of her place.â€ And proceeded to allow his dog to go across the parking lot where my son was and did nothing to restrain his dog. The owner continued to mumble about how mean his dog was while I got my son and dog back into the car thankfully with no incident. When we got the contract the location and time to drop off had been changed and the owner, instead of assistance to remedy that issue told us we would have to call to get it changed. I was on hold for over thirty minutes to try to change it to be told that scheduling was closed and they couldn't have someone call me back when they opened but that I would have to call again.
The hitch should have been turned so that the trailer didn't ride so low; it scraped the ground a few times.
Best uhaul we've ever used!!! Great people!
It was well located for where I was going. Staff was friendly and helpful. I was missing the 7 way to 4 way connector. It would have been good for them to have some available for sale. Fortunately I was directed to a hearby hardware that happened to have one in stock. Otherwise, I would not have been able to hook up the lights.
Will NEVER use uhaul again...
Need to ask customer how long you will need the rental for, I only needed a tow dolly for a few hours or a day but was charged for 2 days.
The trailer was fine but the lady working the Uhaul counter had the personality of a rock!!!!
Shocked that Uhaul would allow these people to rent their products. The old woman was short tempered, rude and offensive and refused to give me her name. I will never recommend this location nor ever do business with them again. I went to great lengths to be nice to her and she took pride in being nasty. She refused to do a reservation for us and told us to go online, even though we said that we did not have internet access. We had to call the main uhaul number that we saw on the side of the truck while we were in the parking lot and have them do the reservation. When we got there at the posted opening time, she refused to open the door and made us wait a half hour before she would let us in. Had we not been desperate, we would have left and went to another location.
The women ther couldn't have been ruder. I should have walked out and gone somewhere else to pick up a trailer. I didn't have the time to do so!!!