Customer Reviews for Cougar Sto & Go Mini Storage & Fireworks
(U-Haul Neighborhood Dealer)

176 reviews

140 Cougar Dr   Copperhill, TN 37317

(423) 496-2226

Office Hours

  • Mon-Sat: 10 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:00 am - 4:00 pm
  • 3/30/2024: 8:00 am - 4:00 pm

Services at this Location:

Contact Us

(423) 496-2226

140 Cougar Dr
Copperhill, TN 37317

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:00 am - 4:00 pm
  • 3/30/2024: 8:00 am - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I was not given my deposit back . Was told it would be mailed to me. This is not what corporate told me.

Terry Hulshof 
Rating:
5.0

Best U-Haul place ever but I see a lot of snowflakes rent here

keith roberson 
Rating:
5.0

Customer did not leave a comment.

Susan Reasoner 
Rating:
5.0

Customer did not leave a comment.

alan adamski 
Rating:
5.0

Keith went above and beyond to accommodate me. I will do business with him again and encourage others to also.

PATRICK CRAIN 
Rating:
5.0

Customer did not leave a comment.

Kristen Hayes 
Rating:
3.0

Customer did not leave a comment.

Douglas Newkirk 
Rating:
5.0

Absolutely nothing! They were such very helpful and friendly folks! Super sweet people

joni sisson 
Rating:
5.0

Customer did not leave a comment.

Jorge Clavijo 
Rating:
5.0

The rental experience was excellent due to the wonderful customer service by the Robersons! Even though we rented a small item, appliance dolly, the transaction was smooth and quick!

larry dellaposta 
Rating:
3.0

Had to buy an adapter from a parts store for a 9 pin round female to 5 pin flat male. Suggestion: the location should have the adapter either available for borrow or to buy.

richard lilly 
Rating:
5.0

Customer did not leave a comment.

Jason Ledford 
Rating:
4.0

Customer did not leave a comment.

PAUL SICKLESTEEL 
Rating:
5.0

Customer did not leave a comment.

PAUL SICKLESTEEL 
Rating:
5.0

Customer did not leave a comment.

Richard Nicajevsky 
Rating:
1.0

No one was there or answered the phone even after waiting an hour past opening time. The ground is very uneven making disconnecting the trailer difficult. I don’t ever want to go back there again. It was an awful experience.

Philip Snyder 
Rating:
5.0

Customer did not leave a comment.

Thomas Gorrell 
Rating:
5.0

I was supposed to drop off at a Uhaul place on Isabella in Copperhill and they weren’t open. Said they opened at 9a and at 9:30 no one was still there so I had to change drop locations.

Craig Sunberg 
Rating:
5.0

Keep up Great Customer Service. I've used uhauls for 25 yrs, every size! Highly Recommend

Sherri O'Neal 
Rating:
5.0

Customer did not leave a comment.

STEPHEN hamlet 
Rating:
2.0

The mileage wasn’t recorded properly and there was an extra nearly $300 charge that shouldn’t have been there.

Chad Bunting 
Rating:
3.0

Customer oriented when asked specific questions about rental. Call for hours of operation. Equipment delivery was expeditious and speedy.

Pamalla Weathersby 
Rating:
5.0

Customer did not leave a comment.

Fredrick Burton 
Rating:
2.0

The truck was dirty inside (sticky in the cab). The staff were rude and unhelpful. Would not let me check out contact free. were inaccurate with their fuel logging when i checked it out by about 1/8th of a tank off. Both seemed inconvenienced by my need for a Uhaul.

amber lewis 
Rating:
5.0

The staff were awesome, helpful, clear and professional. When I returned the dolly it was easy and later I dropped by to ensure that everything was okay. I’ll sing their praises. They’re awesome.

glen palmer 
Rating:
4.0

Customer did not leave a comment.

Jacob Edwards 
Rating:
5.0

Took less than 10min to be on Tha road. I'm forever Grateful to you Both! Kim Perego

kimberley perego 
Rating:
5.0

Customer did not leave a comment.

rodney hyatt 
Rating:
5.0

Customer did not leave a comment.

Peggy Harris 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Taylor 
Rating:
3.0

Customer did not leave a comment.

Abby Newman 
Rating:
4.0

Customer did not leave a comment.

Amy Marson 
Rating:
5.0

Customer did not leave a comment.

Barbara Cannon 
Rating:
4.0

Customer did not leave a comment.

Diane Adams 
Rating:
5.0

Confirmed and reserved 20' truck, not available. Not the pick up location fault in that UHaul did not notify me that location did not have my reserved truck. Location was very helpful in getting me the larger 26' truck.

Robert D Miller 
Rating:
5.0

Very friendly and helpful. Quick service. I highly recommend this location

Mary Conrad 
Rating:
4.0

Customer did not leave a comment.

Robert Crutcher 
Rating:
2.0

Representatives were not helpful. Asked about different dolly and was told, it’s closed out we can’t change it. Weren’t concerned about the visible damage to vehicle- you’ve got insurance, don’t worry. They were mad because uhaul wants them open at 9am and they don’t want to open until 10am. Very unprofessional!

JamesD Hartsock 
Rating:
5.0

April, Keith, Gigi and Everest are wonderful! We have rented from Cougar several times, 5 Star every time.

JOHN BENTLEY 
Rating:
3.0

Customer did not leave a comment.

Fred Cunningham 
Rating:
5.0

Customer did not leave a comment.

COLLINE MILLER 
Rating:
2.0

Place was closed at 5:15 pm. No clear instructions where to leave the vehicle. Called the number on the paperwork and got an answering machine and never got a call back.

Marshall Liptak 
Rating:
5.0

Customer did not leave a comment.

Rickey Morrow 
Rating:
5.0

Great experience !!!

Bob Rodebaugh 
Rating:
5.0

The 26 foot truck has a ridiculously short ramp. Very difficult to load heavy items.

Walter Martin 
Rating:
1.0

The people here were incredibly rude. I was greeted as if I were trespassing on their property. The woman working there put on her fake smile and moved things along but the man was intentionally obtuse, would not directly answer my question when I asked if this was where I could pick up my trailer. He then ignored me and played with his dog until he was obligated to go outside and hook up the trailer. It was an overall uncomfortable experience.

Jeremiah Bailey 
Rating:
5.0

Outstanding shop owners. Friendly and very helpful.

Jeffrey Nicholas 
Rating:
5.0

Nothing. Keith, April & GiGi are topnotch and always helpful. We love doing business with them, thank you for having such great operators.

John Bentley 
Rating:
5.0

The right tail light did not function at first. It turned out that the connector to the light was unplugged. Easy to fix, but hard to get to. Seemed like there should have been a clip on the connector to hold it on.

Andrew Scheer 
Rating:
5.0

This is the best UHAUL location ever! The staff was friendly and promptly set me up and got me on my way.

James Walden 
Rating:
5.0

Nothing, the owner of the facility was very friendly and helpful. Went out of his way on a very hot day to be sure everything was done right.

William Ackerman 
Rating:
5.0

Customer did not leave a comment.

William HOUPPERMANS 
Rating:
5.0

Perfect as is! April, Keith and GiGi are always friendly, helpful and kind. We feel like family every time we rent here. Great fireworks selection!

John Bentley 
Rating:
4.0

Trailer lights didn't work on the first trailer. Had to switch to a different one.

Alan Drescher 
Rating:
5.0

Excellent customer service an had just what I needed!! A+++++

amy freeman 
Rating:
5.0

Friendly and efficient service!!

Jeffery A Hinn 
Rating:
5.0

Customer did not leave a comment.

Donald Jones 
Rating:
5.0

Customer did not leave a comment.

TRAVIS BYARS 
Rating:
5.0

Customer did not leave a comment.

james holzworth 
Rating:
5.0

Customer did not leave a comment.

Jerry William 
Rating:
5.0

Customer did not leave a comment.

NAONA MOSS 
Rating:
1.0

I have had my truck for 10+ years and hook up my three personal trailers all the time and never damaged my truck. When I picked up the uhaul in Copperhill TN the owner/manager directed me backing and 'BAM' he backed me into the trailer leaving a dent in the bumper cover. They were unfriendly even before the crash. They acted like the were doing me a favor by helping me.

Deon Carpenter 
Rating:
5.0

Keith and April (and GiGi) do a great job, we appreciate them very much.

John Bentley 
Rating:
5.0

Customer did not leave a comment.

perry hewett 
Rating:
5.0

Always helpful and friendly. Hi GiGi!

John Bentley 
Rating:
5.0

Super friendly staff, very convenient drop off location near my new home.

DAVID WEEDER 
Rating:
5.0

Great family-run business, GiGi is awesome.

John Bentley 
Rating:
5.0

I'm not blaming the neighborhood uhaul location I picked the uhaul up at but uhaul customer service was rude with me when I called about a discrepancy and was billed way over what I was supposed to pay due to a mistake on u-hauls end.

RUSSI TAYLOR 
Rating:
5.0

Customer did not leave a comment.

jason ledford 
Rating:
5.0

Patrick helped us and he handled everything in such a short amount of time. We highly recommend using this UHaul dealer

ROBERT RAY 
Rating:
5.0

Customer did not leave a comment.

katherine watson 
Rating:
4.0

It went good except I returned the Uhaul after hours but it would not let me share my location when I got there to finish the process.

TAMMY RUSSELL 
Rating:
3.0

Customer did not leave a comment.

denise jernigan 
Rating:
4.0

Everytime I've called U-haul I spend at least 30-45 minutes listening to most annoying music and worthless recordings. Eight times this past month, wasted 3-4 hrs total. I keep telling my self this is the last time. From now on, if I cant speak direct with u-haul dealer I wont do business w/ u-haul!

THOMAS BARTHOLF 
Rating:
5.0

Customer did not leave a comment.

william mosely 
Rating:
5.0

Customer did not leave a comment.

James Siegler 
Rating:
5.0

Customer did not leave a comment.

ted dean 
Rating:
2.0

I was vacationing in the area and needed a trailer to get home with everything more comfortably so the car wouldn't be so crowded. When I arrived at the location and introduced myself and said that I was there to p/u my reservation...they barely acknowledged that I was speaking. I handed the lady my DL & credit card...it seemed to be taking forever. I mentioned that I was going to go outside and take the cargo tray off of my car and install the hitch and it would take me a minute due to the locking hitch pin being a little tricky...again..no acknowledgement that I was talking. When I came back inside my credit card and DL were sitting on the counter where they had other customers purchasing fireworks. I signed the contract - she stuffed it in a tri-fold cover and handed it to me...again with out saying anything. I got in my car and drove over to the trailer - the gentleman came out without saying anything and stood at the trailer as I was backing up - he did motion with his hands to keep coming back and when to stop, he picked the trailer up and dropped it on the hitch ball and walked away as I was stepping out of the car...again without saying anything. He did not help attach the chains, he did not plug in the lights, he did not offer to check that the brake lights and turn signals were working before I pulled out. I was a U-Haul dealer at my former storage job in Winter Haven 33881 for over 10 years, we had a 5 star rating (the highest in the area). 1) We ALWAYS greeted the customer in a friendly manner, and ALWAYS had a lot of repeat customers, and 100% positive feedback on reviews. 2) We ALWAYS did the hookup, had the customer get in the vehicle and check brake lights and turn signals. 3) We ALWAYS reviewed the contract with the customer and circled the 800# for help if they needed it on the road (nobody wants to figure that out when they are in a panic on the side of the road if something goes wrong. 4)We ALWAYS thanked the customer and told them to have a good trip. 5) It DOES NOT take 45 minutes to rent a trailer - especially if the reservation is already in the system and it is a returning customer with all information in the system...this is a 10 minute transaction on the worst of days - even while making small talk or multitasking and answering the phone etc. Did I get the trailer I needed? Yes Did it work for what I needed? ? Yes Were the people friendly, accommodating, welcoming or appreciative? Definitely NOT! Would I go here again? Only if I couldn't get what I wanted at another location.

Deborah Riefner 
Rating:
5.0

Just send them all to Keith at Cougar fireworks, he is just the best guy to deal with, helpful and knowledgeable

Jeff Patterson 
Rating:
2.0

The unit I rented did not work for my application. I took it back in less than 2 hours. I called to request a partial refund or credit on another rental without success.

James Davis 
Rating:
5.0

Customer did not leave a comment.

richard allen 
Rating:
3.0

Customer did not leave a comment.

kenneth greene 
Rating:
5.0

Friendly nice people

richard peterson 
Rating:
3.0

Customer did not leave a comment.

Paul Robichaud 
Rating:
3.0

Better customer service. Agent not friendly at all.

Bobby Williams 
Rating:
4.0

Customer did not leave a comment.

Dale Shirley 
Rating:
5.0

Friendly guy, close to home, they had everything I needed.

William Ackerman 
Rating:
5.0

Customer did not leave a comment.

Kenneth Holiway 
Rating:
5.0

Courteous easy return. Turn-in was processed immediately. Thank you!

Errol Mcgonegal 
Rating:
2.0

They rented me a busted trailer. Had to stop and take a piece of they trailer off to finish my trip.

Gary Holland 
Rating:
5.0

Customer did not leave a comment.

larry mills 
Rating:
1.0

Location was ok and trailer was good but when I asked the

sarah gibbons 
Rating:
5.0

No complaints. They business was very helpful and professional.

johnnie weaver 
Rating:
2.0

2nd. time to drop off here. Strange folks here, I guess they inspect the truck after you leave. I had to ask the questions on how to return the truck. I think it would be wise to take pictures of the truck before you leave this place. I wish there was another location closer to Ducktown.

David Rice 
Rating:
1.0

Get people with better customer service. I was told that they would try to fit my reservation in if they had time. I was told that their firework sales came first. Then it took over a hour to get the truck and was running way behind. I'm not happy with the service at all. If possible I would like to have atleast a portion of the money back

WILLIAM BARNES 
Rating:
4.0

Customer did not leave a comment.

Gary Collier 
Rating:
4.0

Customer did not leave a comment.

Joseph Hutsell 
Rating:
5.0

Customer did not leave a comment.

keith cheatham 
Rating:
5.0

Customer did not leave a comment.

brenda hensley 
Rating:
5.0

I am glad that I ignored the post about this location. It is a shame that some people want to harm hard working business. I was very impressed with my uhaul experience. Mr Robinson was pleasant, professional and very efficient. I had the truck, and was on my way in a short time. If you are in need of a uhaul truck in Ducktown, Copperhill, or the area, I recommend the location in Ducktown on hwy 68 at Cougar Drive. Frank Talley, a happy customer.

Frank Talley 
No reviews have been submitted for this location.

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