The app for pickup usually works. On 11/8 the app pop-up kept stating “the app couldn’t load properly and try again” I attempted to close the app and reopen for ten minutes before leaving the pickup lot but it wouldn’t work. On 11/9 at 11;45 when I entered the extra lot at 11:43 am and entered the gate code, the app again wouldn’t upload my mileage or gas gauge pic, my camera was enabled. I returned the 9’ cargo van with 3/4 tank and took pictures of the interior/exterior before dropping the keys off in the lock box at the drop off location at 11:50 am. I contacted the customer service 24/7 support line and spoke to Suni and provided her my mileage pic. I attempted on both an Android and iPhone for the app, both did not work and the click here link after trying to upload the pic, the link did not work. Lastly, when I went to the app and went to “orders”, I had to click the box “return my rental” 4 times before it finally proceeded onto the next steps. The app needs work. This is twice within 21 days of having issues with the U-Haul App.
Jennifer R
Boxes For Moving/Shipping Solutions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Concord, CA 94518
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Customer Reviews
- 4.5 Average Customer Rating
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Truck had very little gas and I had to get gas right away. Very annoying.
Marie MJosh was very courteous and helpful.
ROCIO SThe trucks are old and dirty. We never have a dolly or the right dolly in our van.
ISAAC MJosh was very helpful and took good care of me to rent my UHaul today. Thank you for making my move pleasant!
MARK S