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Nnamdi O
Customer Reviews for Boxes For Moving/Shipping Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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They charged for fuel and charged almost double as he told me the price at first time
ahmadelyas HServicio al cliente de excelencia. We will always rent from this location.
Alex WCustomer service was excellent. No lines, easy access, ample parking, plenty of moving/packing supplies. This is my go-to spot for renting a U-Haul. Everything was simple and quick.
WILLIAM BPlease call me and tell me why you changed me a $25 cleaning fee on a van that was not clean when I picked it up , not fair ! Gary Bettencourt 510-610-5178
GARY BThe.truck I rented was clean, but had a loud rattle while the engine was on. I brought this to the attention of the store personnel, but he didn't seem too concerned. Proper maintenance of your vehicles will keep them operational.
CHRISTOPHER LExcellent!
MATTHEW HI booked a truck week before just to find out at the last minute that it's not available. The nearest location was 30 miles away and Uhaul does not cover those 60 round trip miles to the new pickup location.
Dennis CBest uhaul experience I've had
Geno SVery good customer service
Jamileh KEasy and convenient pick up and drop off.
shelagh pNothing at all. Josh does a great job and we will continue renting from him exclusively in the future versus the Monument Road location in Concord, CA.
Michael OSending a reminder text to the customer 2 hours prior to scheduled pick up would help.
Jeff DGreat service and friendly reception. Car was clean and worked great for what I needed.
Ian DDropped off on Sunday. No personnel.
BRIAN O10/10
Pedro RAfter-hours drop with easy parking. Spoke to someone from the location on the phone during business hours, and he gave me great, precise instructions on how to get it done.
MOAL PThis was a virtually perfect experience. Josh, who is a seemingly one-man army, runs this location. He was professional, efficient, and friendly. I watched him interact with two customers before my turn, they both seemed to have the same experience as myself. A successful business, small or large, it's the people skills that make the magic happen. Top shelf business.
NATHAN LThe entire reservation and rental experience was stressful and horrible! A nightmare!
Oscar LVery easy to reserve, pick up and return.
LORI AJosh was very professional and friendly.
James RThis was a very good experience. The staff person was kind, patient and very helpful. I would highly recommend this U Haul to everyone..NO QUESTION. EXCELLENT SERVICE! THANK YOU!
VICKIE JI rent from here every other week and I’m always provided with great service Josh makes sure the trucks is well kept clean and ready to go
WILLIAM HPickup location of my first reservation for this date was changed, to another location 30 minutes away, without my knowledge. Equipment was available when I made the reservation and was told upon my arrival that the vehicle I reserved was not available. I was offered a phone number to call and check stock at another location, the Postal Annex worker was told to cancel the order.
MICHAEL HAmazing service it is my favorite spot and location to rent my u hold trucks for my business I do recommend this location a lot thank you for everything
Jose MDidn't even know of this location but it was great. No waiting in line, very friendly associate, everything I needed. Quick and efficient.
SEAN KThe ramp was broken. So we couldn't use it. It was an inconvenience. They need to make sure the ramp works before allowing people to rent the truck. However the truck was clean and served its purpose for the most part. The owner was very friendly.
Victoria BI was charged for a dolly but it was not inside also it was very hard obtaining the key. I didn't use any of the gas nor mileage still got charged for it
Nadia GGreat customer service on the phone and in person. So sorry I completely forgot the gentleman's name, but he was very very freindly and funny. Thanks again!!!
MELISSA FVery solid truck for the price and will be using this location for all my needs in the future. ¡Gracias!
Jason LSliding rear door was sticky where the door meets the truck bed. The employee at boxes and more cleaned it which may help. I had a really hard time opening the door.
Christopher HMake sure that you have the vehicle reserved available. I took Uber from Antioch to concord was told that 26" reserved was not available, but the gentle man in the office was helpful and contacted few sections but we did not succeed. Thus, I was offered 20" with extra 60 miles, which was not my initial plan.
DANIEL MHave military discounts during hardships.
HILARIA CReally appreciated the kindness and friendliness. It was a seamless process. ¡Gracias!
VALERIE WKind and courteous service
CALVIN SLove this location, Josh is the best!
Mark WMY original reservation was with Uhaul in Concord, but the truck was not available and they sent me to this place that was allegedly on the other side of the street, well a 30-minute walk. What a difference between the Uhaul employees, demotivated, not caring, showing no interest in their clients and the places operated by other companies. Night and day!
REMI VEasy drop off 😊👏
TATIANA HNothing!! Everything was great!
Michael OOne person (he was professional) working the desk trying to handle phone calls and in person customers. I was hanging around outside for around 20 mins before I was able to get the process underway.
MICHAEL MHorrible experience I had to drive out 40 min to pick up the truck in this condition. It least cleaning and gas should have been put in. I found broken glass in the truck. I had to sweep before I put my stuff in. They also failed to provide all the supplies so I had to pick it up at the Pleasanton U-Haul to pick it up. I would like to file an action report. Gracias.
Harjap SThe location and the owner was great. There was a problem with damage to the vehicle according to the mechanic that came to repair it, someone had attempted to siphon gas from the vehicle from underneath it and attempted to glue a piece of plastic to the hose to patch it. It was done at the location I rented it from. There are a lot of people living in their cars and old RVs parked along the street. This is no fault of the business it's fault of the city allowing these types of people to congregate in a business areas. A suggestion to U-Haul, using metal plates over these areas could help save your equipment from damage. This also saves an unsuspecting customer from losing about a gallon of gas having it spill all over the ground at the gas station and then having to wait for a mobile repair service to come and repair it. Just a suggestion.
Olivia Hvery helpful
John BWipe steering wheel or include Clorox wipes in the vehicle.
Kellee KGreat service, most pleasant experience renting a truck I have ever had 😎👍🏻
KEVIN RI created a reservation roughly 4 weeks prior to my pick up date, I needed a 15ft truck and received the 10ft truck. I wasn't notified until the night before that I will not be receiving the truck I ordered. Furthermore, instead of the Uhaul folks doing their due diligence and finding me the truck, I was told, I can call other locations and see if they have the truck. I had no time to do that. The downgrade in truck size was severely costly. We had to make two trips to storage instead of one, and then we couldn't pack everything for our actual move. Our movers were scheduled for 8 hours and we had them for 12 because they were trying so hard to get everything in. Additionally, because everything couldn't fit in the Uhaul, I had to then call an Uber XL so I could pack the remaining items back to storage. TLDR: Because of small truck, one trip to storage turned into 3 different trips, movers were scheduled for 8 hours but worked 12, and I wasn't able to pack everything for move. This is a common theme with Uhaul. Why make reservations if you can't honor it?
Hitin PRepresentative was very helpful, professional, and friendly. It was my first time renting a U-haul but it certainly will not be my last!
Zachary DNothing. All was good, staff was pleasant, vehicle in great shape
Bob HThe staff at this location are very friendly, helpful, and make the experience enjoyable in general. The vehicle was clean and nice to drive, I will be back again in the future.
Marcos TThe U-Haul I personally think should be cleaned every time after someone uses it or cleaned in general because there were some things in the U-Haul that made it dirty or uncomfortable.
Cam'Ron HI was not given or held to the rates and promotions that were discussed over the phone. I only returned the truck to its original pick-up location because I was to be charged $48.99 plus taxes for two days and given 200 miles. If I had brought the truck back to Concord, CA, had I known I would be charged for mileage and daily rental rates, I would have continued with the one-way rental and dropped the truck off in Elk Grove, CA. The price was the same when I returned it. What was the point?
Michael COpening up earlier would be nice and returning later in the day.
Phyllis LIt was perfect! The gentleman who assisted me was so efficient & nice. Great service!!!
KRISTINA KAreas of opportunity - Fix the tire monitor issue. The server is really slow to process pictures taken. The lockbox was so high, I had to stand on my toes to see the lock code and I am 6'1. There is no way my wife could have opened the lock box. Positive - I love the after hours pick up. Convenient to my house. Drove well. Easy parking.
Mark MFuel up the vehicle to at least 1/8.
Sergey SAbsolutely the best place ever for U-Haul!
ELIZABETH HPrice was reasonable and the service was very good.
John CIt was very easy. I could not have expected more.
Daniel WQuick and easy with plenty of choices for available vehicles. Easiest rental experience I've ever had with a truck.
Eileen S