Service from Ogles Storage was a pleasant experience. However my reservation was made at another local location, Lanning Automotive & Tire. I visited Lanning Automotive on April 23rd the day before my scheduled rental to confirm tow hitch diameter size. When I visualized the tow dolly that was reserved I noticed the wiring harness had multiple severed wires. I called this out to the administrator which replied that they were aware of issue and would be a simple repair. The following daynApril24th, I arrived at Lanning Automotive to retrieve my rental tow dolly. When confirming reservation with the administrator he stated that he just tried to contact me because the reserved tow dolly had a wiring issue and he changed my reservation to another location on the other side of town. This delay / detour put me behind schedule of picking up my vehicle which was also at a scheduled time. The administrator at Lanning automotive failed me by procrastinating the repair that they well knew about ahead of my arrival. Piss poor professionalism. Come on man you can do better! Regards H.
JOE H
Ogles Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Columbus, IN 47201
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The truck that was assigned to me was there but there were no keys, they had multiple sets of keys in each box and I spent an hour on the phone to final take a different smaller truck. I would think uhaul would provide more boxes, so there would be less confusion and issues with people take the wrong keys.
Amber HReturn location is a full rental business that is actually CLOSED on Saturdays & Sundays so no one to check-in with when returning on those days.
Dan DThey make renting a U-Haul about as easy as possible--a low stress experience. Used them three times, no issues at all.
David PThe only thing I had any questions about was understanding exactly what I needed to do for an after-hours drop-off - the box for the key was obvious enough but I also noted a slot that was labeled for rental contract so I questioned if I needed to turn in my copy of the rental agreement. I did turn it in, assuming that I would have a copy of the receipt emailed to me, which I did receive. The people at Ogle's were really great all around, will definitely go back there for future rental needs.
BRENNAN D