The two ladies that processed me at this location were terrible. Even though I completed all of the process online, they still inquired me to provide information such as emergency contact information and buying additional insurance. When I asked why did you ask me about purchasing insurance since I already paid for it only, she started snagging me and told me to only answer yes/no to their questions. She went further and gave her reason that "the husband purchased the insurance but the wife did not want it when check in, etc...". Then she started asking me why did I have question about the insurance and I told her I was confused because I did everything online, I thought it was supposed to be a quick check out but it already took more than 5 minutes with those questions I did online and I was concerned that I add extra insurance on top of the one that I bought online. She then told me that if I did not trust them, then I should not do business with them. And then she threw the key on the table and walked away. She did not even tell me where my U-haul was and it took me another 10 minutes to find it since it was in another location. If I have a better option, I will not use U-haul service at this location.
MINH N.
Town Center Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, MD 21044
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Customer Reviews
- 3.5 Average Customer Rating
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The tire pressure indicator was on as soon as we got the van, so making sure to check that before renting is a good idea. Otherwise, it was a great location and very convenient!
Mallory C.The location is convenient with the gas station and the staff are always nice and helpful.
TATIANA M.Great experience. One small billing error (more U-Haul app that this location)
Richard R.Roodly and annoying service. They were asking way too much questions during the process of pick up, called me again after the pickup too confirm when and where I'll be returning the truck. When returned the truck, the person was keep asking if I sweeped the truck and if it's clean now, otherwise they will charge me extra, etc. They were making me very nervous all day. This kind of location is looking to get extra charge on customers. In future I'll avoid this location. Not recommend.
BAKHTIYAR M.