I placed a reservation for a 15 foot truck for my move and it was to be picked up from Affordable Auto in Clayton, NC. I get there and they are closed so I call. The gentleman who answered was very rude and told me he wouldnt be back till Monday and to call Uhaul. So I did, a very nice lady directed me toward the lock boxes. We went 0-3 for the pass codes to acces the keys. Our 4th option was on the truck and it worked. Problem was it was a 26 footer, not a 15. I choose the 15 so I could get it into my new town homes driveway and back up to the garage. However, I had no choice as it was the only one that would work. Long story short, the trucks steering wheel shook as you drove it, the door kept getting stuck, we had to park 30 yards away adding 4 hours more work as opposed to backing up to the garage and had to spend more money b/c it got less gas millage. Overall a bad experience. Rude owner of the shop, shaky truck, longer packing and unpacking and more money. I will definitely never go to Affordable Auto again and will try all other options to steer clear of Uhaul. You made a stressful day worse and cost me time and money. I expected better service.
Kevin R.
Affordable Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clayton, NC 27520
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Customer Reviews
- 4.5 Average Customer Rating
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Had a great experience
Dolores R.Helpful, responsive team members!
Rocklyn L.Very friendly service the truck was very clean and the woman I dealt with was easy to work with I wouldn't change a thing about the service
Lauren M.Kelly is great to work with, very easy to book and return…equipment worked great!! Terr
JAMES E.