Customer Reviews for Affordable Auto
(U-Haul Neighborhood Dealer)

799 reviews

103 Lee Ct   Clayton, NC 27520

(919) 879-2528

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(919) 879-2528

103 Lee Ct
Clayton, NC 27520

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The rental price was a lot higher in person than what was quoted and locked in on the website. Even after showing the price from a email,the representative would not honor the price. I had no choice because I needed the trailer and payed the higher price.

Norman D. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH F. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN O. 
Rating:
5.0

I forget the guys name that helped me but he was very kind and very knowledgeable of his job! Great first experience….

PAULA W. 
Rating:
5.0

Nothing experience was great!

Alisa W. 
Rating:
5.0

Customer did not leave a comment.

Lantz N. 
Rating:
5.0

Customer did not leave a comment.

Kathryn L. 
Rating:
3.0

This location I will not rent from again. I got charged for gas that I did replace. So I will not recommend this location to anyone.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Fredy P. 
Rating:
5.0

Great

Rokos I. 
Rating:
4.0

Customer did not leave a comment.

Theo L. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE H. 
Rating:
5.0

Great customer service. Start to finish

Jonathan M. 
Rating:
5.0

All good!

manuel R. 
Rating:
5.0

They are amazing there. I called the day before and told them what I needed and when (the next day) and was told to come on in. I was greeted and taken care of. I definitely would recommend this spot!

Sharon A. 
Rating:
5.0

The staff at this location were very helpful and took time to answer my questions.

Scott E. 
Rating:
3.0

Customer did not leave a comment.

Kenneth G. 
Rating:
1.0

I placed a reservation for a 15 foot truck for my move and it was to be picked up from Affordable Auto in Clayton, NC. I get there and they are closed so I call. The gentleman who answered was very rude and told me he wouldnt be back till Monday and to call Uhaul. So I did, a very nice lady directed me toward the lock boxes. We went 0-3 for the pass codes to acces the keys. Our 4th option was on the truck and it worked. Problem was it was a 26 footer, not a 15. I choose the 15 so I could get it into my new town homes driveway and back up to the garage. However, I had no choice as it was the only one that would work. Long story short, the trucks steering wheel shook as you drove it, the door kept getting stuck, we had to park 30 yards away adding 4 hours more work as opposed to backing up to the garage and had to spend more money b/c it got less gas millage. Overall a bad experience. Rude owner of the shop, shaky truck, longer packing and unpacking and more money. I will definitely never go to Affordable Auto again and will try all other options to steer clear of Uhaul. You made a stressful day worse and cost me time and money. I expected better service.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Channan M. 
Rating:
5.0

Customer did not leave a comment.

Amina W. 
Rating:
3.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Alex F. 
Rating:
4.0

Customer did not leave a comment.

jasmyne H. 
Rating:
5.0

Had a great experience

Dolores R. 
Rating:
5.0

Helpful, responsive team members!

Rocklyn L. 
Rating:
5.0

Very friendly service the truck was very clean and the woman I dealt with was easy to work with I wouldn't change a thing about the service

Lauren M. 
Rating:
5.0

Kelly is great to work with, very easy to book and return…equipment worked great!! Terr

JAMES E. 
Rating:
5.0

The female owner of this company was more than nice. She helped me immensely. Was very professional and helpful. I will definitely return to her U Haul business when I need to rent trailers or vehicles for moving. My experience with her was AAA!!!

alexandra S. 
Rating:
5.0

Customer did not leave a comment.

Robyn R. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

You did just fine

ARNOLD M. 
Rating:
3.0

I reserved two furniture dollies and they did not have any available. There should not be a way to reserve them if the location doesn't have them.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

MarQuila R. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Hung L. 
Rating:
3.0

Had to do a 2 day rental because you can't rent before 7am and that's how you screw people into making more money

SCOTT B. 
Rating:
4.0

Customer did not leave a comment.

KELVIN R. 
Rating:
5.0

Always very helpful. our delivery truck has been in the shop for quite some time and I can always count on them to take care of our needs to get our work done. I highly recommend this location.

William S. 
Rating:
4.0

Have a backup plan for when your whole system goes down and no one can get on to check out their customers, who obviously went up head and rented the truck or trailer way ahead of time for that day and time for a reason. We even went on line for check in which at that time you already have my license and credit card so if something like this happens again which with technology it will to have a paper check out at pickup day and time so your customers can get on with their business for why they checked it out in the first place. Instead of waiting an entire day waiting for your system to come back up.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS G. 
Rating:
3.0

When I picked up the truck, the "check engine light" was on, and stayed on the entire time I had the vehicle.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Debra E. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

Errol T. 
Rating:
4.0

Customer did not leave a comment.

FELICIA S. 
Rating:
3.0

The parking was so obnoxiously full, we had to leave the uhaul in the middle of the drive until an employee could find a place to park it.

Christie N. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Great location. They know the U-Haul system extremely well and are very courteous and helpful. I rent U-Haul's on a regular basis and this is my preferred location.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

comoleatha W. 
Rating:
5.0

Easy to rent from and great people.

Kevin H. 
Rating:
5.0

The staff was very friendly and helpful!

MAGNUS S. 
Rating:
5.0

Veryl satisfied.

ruth D. 
Rating:
3.0

The truck was dirty and it stunk so bad that not even the air freshener helped!!

Veronica C. 
Rating:
5.0

Customer did not leave a comment.

Jeffery M. 
Rating:
5.0

Nothing everything was perfect

shawn W. 
Rating:
5.0

Customer did not leave a comment.

Angel M. 
Rating:
3.0

Nothing

Louvenia M. 
Rating:
4.0

Fast and friendly..except for Kelly. Only kidding..we had a good time..will be use them again..p.s.Kelly knows her job

Gloria D. 
Rating:
5.0

Customer did not leave a comment.

dave M. 
Rating:
4.0

Customer did not leave a comment.

Dean I. 
Rating:
5.0

Customer did not leave a comment.

Juanita M. 
Rating:
5.0

Customer did not leave a comment.

RONNIE H. 
Rating:
3.0

No one was available on site when I returned the equipment on a Thursday afternoon (1:50 pm).

Melvin M. 
Rating:
5.0

Customer did not leave a comment.

DEAN D. 
Rating:
5.0

Increase stock if possible. We had a great experience! Would definitely rent from them again!

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

NANCY T. 
Rating:
5.0

Best customer service ever. I love them.

NICOLAE S. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

Great U-Haul location

Maureen H. 
Rating:
5.0

The Affordable Auto U-Haul location is my preferred location. I have many to choose from around me, but they are by far superior. Super fast check out in person. Easy to talk to and work with.

Maureen H. 
Rating:
2.0

Very dark after hours, not enough lighting. My husband tripped and fell over a hitch and hit his head!

William L. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
3.0

When returning a trailer after business hours there is no indication how and where to park the trailer. The lot is a paved slope. If you drop the trailer in just any open spot it wants to roll down the hill. Face the trailer in just any direction it wants to roll down the hill. Search for wheel blocks to go behind the tires snd while looking the trailer rolls down the hill. Parking spots parallel to the hill are all full of crowed in trailers. Only one light in the lot. It's safer to leave the trailer in the middle of the parking lot, blocking all trucks and other trailers, than to attempt to be a good citizen. Otherwise, the trailer will just roll down the hill.

Claud T. 
Rating:
1.0

Customer did not leave a comment.

Breanna T. 
Rating:
5.0

N/A

Mike C. 
Rating:
3.0

App was not working properly

Douglas P. 
Rating:
5.0

Customer did not leave a comment.

RONNIE H. 
Rating:
5.0

Customer did not leave a comment.

aaron E. 
Rating:
3.0

Customer did not leave a comment.

IEASHA G. 
Rating:
3.0

The location is convenient, the equipment looked well maintained, supplies available for moving and the young lady was helpful and friendly.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Bridget S. 
Rating:
5.0

My wife booked everything online, so pick-up and drop off were quick and easy.

Anthony A. 
Rating:
2.0

Was quoted $113.40 for when making reservation - was charged $126.00.

Frank V. 
Rating:
5.0

Easy check in and check out.

BRIAN S. 
Rating:
1.0

I was told a lie about saving money if I brought a rental back to this location and went out of my way to do so and was charged more. Do not rent from this location.

Dylan S. 
Rating:
5.0

Customer did not leave a comment.

Terry J. 
Rating:
4.0

Easy drop-off/pick up. I would use again in the future if needed.

Jacob D. 
Rating:
5.0

Great people to work with. I always rent from them

JOHN P. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
3.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Tom N. 
Rating:
4.0

Customer did not leave a comment.

CAMILLE J. 
Rating:
5.0

The trailer we rented was spotless. When we returned the unit they backed it into the spot they wanted it parked. I will only rent from this business. This is a 5 star location.

Craig B. 
No reviews have been submitted for this location.

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