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Jeffery P.
Customer Reviews for Affordable Auto
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Kevin is incredible to work with.
JEFFREY P.Nothing! Kelly and Kevin were the absolute BEST!
IESHA W.Great experience and very helpful
GARY G.Great service!! Great rental experience!
TIAMEKA R.It would be nice to be able to extend the rental from the app, but otherwise, it was an easy experience.
Terence M.The smell in that van was atrocious! Had to buy air fresheners for it and it didn't help much. Interior windshield could've been cleaned also.
STACY B.Kevin and his wife was amazing to deal with very polite and knew exactly what I needed I would recommend them to all my family and friends.
JEFFREY P.Excelente
ALBERT H.We rented blankets and they were still damp. Couldn't use them all because I wouldn't put them on any of my wood furniture. Was a waste of our money.
Joseph R.I appreciated how proactive Kevin was and with his understanding of the non-self inflicted challenges we were facing with the pick-up and ultimate delivery of the vehicle. Kevin adjusted schedules on his side with another customer pick-up on his side. I truly appreciated his service.
JEAN M.I had a great experience. The truck was ready and the transaction was smooth.
LYNDELL T.The location was outstanding. They answered their phone, spoke English and the rental was there and ready at the time stipulated.
ROBERT D.I made an online reservation on Friday July 9th for a auto transport I needed on Saturday July 10th and received a guaranteed reservation at U-Haul Moving & Storage of Garner, NC however when I arrived the equipment wasn't available and was told they didn't know when it would be. So I had to drive an additional 16 miles more to get what I needed in Clayton, NC making it a 56 mile round trip for me. What is the damn point of getting a guarantee reservation if the equipment isn't going to be available? I was told I was going to get a $50 refund for the mistake and hope this doesn't get screwed up as well.
DAVID M.Personal amable
NORMAN M.Staff at this location was very helpful and friendly.
Thomas B.Thieves! They are THIEVES. I don't trust these places, so I took a video of the entire truck AND the odometer and fuel gauge when I picked it up. I went 6 miles total AND put $5 in gas (almost two full gallons), which was more than necessary, and they CHARGED ME $8.50 FOR 2 GALLONS? And then they claim the gas gauge was reading closer to the next mark down? Bull. THIEVES.
GERALD H.The equipment was NOT there. I called several times before making the 45-minute trip to pick up the truck and no one returned my calls. When I arrived they just said, "We don't have a truck for you". They had nothing to say when I asked "Why didn't you call me?" U-Haul sent me to another location to get a truck.
CHRIS G.The only bad thing is the truck smelled of cigarette smoke and the website was not very user-friendly. Everything else was great including the people.
RICHARD T.This is not for the location above, but for Uhaul in general: In the past I've rented from UHaul and had nothing but great experiences. With this most recent, it was anything but that. The reservation number is 26764905. This one was a disaster from the start. My truck was changed twice before I ever picked it up, and I ended up with a bigger truck than I needed. My reservation was also changed to a virtual check out, which I DID NOT want, and never want. Of course, that didn't work at all so I had to call the dispatch number to get all that sorted out. On top of that, a "computer error" had the wrong return date for me, and a location over an hour away. I again had to call and get that sorted out. When I attempted to return the vehicle to Andy's Inc (100 W 19E in Burnsville NC) there was no location to be found. That address is an empty lot on the highway. I dropped the vehicle just down the road at a place called the Tradin Post. There were a good many Uhaul vehicles there. I still don't know why I couldn't drop the vehicle just up 19E from my house in Spruce Pine rather than drive 20 miles to Burnsville. Needless to say, this entire experience was extremely unsatisfactory and disappointing. I expect much better from Uhaul, and I hope something is done so this isn't a repeat experience.
Thomas B.Thanks for convenience.
WILLIAM W.Everything was perfect. Staff was wonderful. Perfect experience.
ERIK B.I would like to say thank you to the U-Haul rep who walked me through the safety instructions for towing a car I bought
Kyle T.Have the blankets in the trucks.
VIRGINIA S.great location and very convenient - would rent from them again
MICHAEL T.was very quick, they did not register my return, I got a call 2 days later about where I dropped it off, otherwise no issues.
BRIAN N.I wanted an appliance cart and when I picked up the truck I wasn't told I needed to take one from the office to the truck. I assumed it was already in the truck. I ended up not using one since I didn't know I didn't have it until it was too late to go back and get it. I asked for the $10 to be taken off my bill but it hasn't been as of today (4/28). This is the only downside to the experience I had. I would have hoped that my $10 would have been returned since I feel it was an error on the part of the rental agent in not telling me that I needed to take a cart to the truck from the office.
Robert B.Excelente
RACHEL M.Your mobile app constantly freezes. Several times I have been unable to use the app for my rental.
CAROLYN M.Nothing. Everything was great and friendly customer service.
Vincent N.This site was not very friendly. NO ONE was wearing a mask, with 4 people in a tiny space. It was as if we're not in the middle of a pandemic. This was below the standards I've experienced in the past from u-haul. I would expect your representatives to be more responsible with the public.
Stephanie D.Truck was clean and worked properly. Would use their rentals again.
WILLIAM H.we dropped off on Sunday. There was no one there.
Doris P.Trucks transmission was slipping would rev up to almost 4k before shifting and motor was making noise like it was knocking
CHRISTOPHER R.Kevin at Affordable Auto was great. He was the bright spot of an otherwise disappointing and stressful vehicle pick-up experience.
Brandon D.No need to improve. They are very professional and yet seem like family - helpful and caring and wanted my experience to be a good one. I couldn't ask for more.
CHARLES G.nothing I had a great experience
REGINALD M.Bueno
ANDREY P.Nothing evening was good
NIESHA G.N/C
FLOTILLA B.everything went smooth
Leonard V.Make sure you don't tell the customer to unhook the trailer for themselves. After a complaint, then he finally came out to unhook the trailer.
RONNIE J.