The woman who took care of my rental was excellent, really knew her stuff !
Carolyn M.
Customer Reviews for Affordable Auto
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Quick, hassle free and very professional.
Chante T.Very easy pick up and drop with excellent service from the staff at Affordable. Kelly was very helpful to me when I lost my storage keys in the truck she was able to help me look for it and found it. Will rent here again.
Jerome K.The truck was “clean†but filthy as in dirt was everywhere and coated in cigarette smoke. The uhaul app was not working and made me late. I also paid for a utility dolly that I never received. There was also no where to park the uhaul I rented.
Emma S.Very helpful and friendly.
Daniel H.Poor customer service upon returning the vehicle. Did not receive receipt for payment and was charged more than quoted! The vehicle was returned in less time and with less mileage than what was quoted for but I was still charged more!
DONTE A.Same service
MARY S.I could not see any issues, quick service, easy drop off and vehicle was in great shape.
Joseph C.The staff here were so pleasant and helpful. I felt like they knew the UHaul system and policies well and were able to make changes for us (we decided not to use the dolly we initially reserved), so it was really easy to work with them.
Melinda M.Excellent service
ronald H.Be sure you tell Customers that they do Not have to take off their trailer if they come after hours!
Ken H.Extraordinario servicio al cliente
Johnny B.It's advertised $19. 99 A-day after using the truck for 5 hours I ended up paying over a $100 they were very nice but very misleading.
Tammy S.I HAVE NO RECOMMENDATIONS. THE SERVICE & CARE I RECEIVED THROUGH THEIR UHAL WAS EXCELLENT
VANESSA B.Kelly was a charm to deal with. She was a great help and I appreciate everything she did to help with an easy rental process. Thank you so much Kelky!
TINA R.After a terrible experience at the previous U-Haul location I walked into the office and the woman in the pretty pink chair made my day. She was so helpful I was in & out in less than 5 minutes… Thank You
Andrea G.I know is very dificult to keep clean the trucks but the smell in the cabin could be better
BELISARIO R.Very friendly and helpful at using furniture covers for more than just covers in moving heavy items.
RAYMOND J.Great customer service, very helpful!
RANDY D.Nothing. You were so helpful in providing a diagnostic test on a uhaul from another location, and helping my sister and I get the defunct truck taken care of and set up with a running one. You went above and beyond with patience, service, and kindness. ¡Gracias!
ALEXANDRA K.No issues , it was ready as per the reservation . Great experience
PATRICK M.Very easy straightforward process. The links just walked me through everything. The truck was very clean and well-maintained
Jennifer B.Your app isn't user friendly
LISA B.Multiple repeat use of this location - pleasant staff and equipment always ready.
RYAN P.The customer service was great...people were really nice.
SHAWN P.Staff was friendly and helpful.
RAY M.The lady was very pleasant and easy to work with. Drop off was just as easy. Good people.
STEVE A.Quit overcharging for the rentals, they are charging for a size truck larger than what you get for one thing, and I got charge $1 per mile over the original estimate. Original estimate was 50 miles, I traveled 61 miles and they charged an additional $11.24 on my card. I got a smaller truck and went fewer miles and the cost was more than last rental!!
GEORGE G.Please be aware of after hours drop fee - $20,00
WILLIAM P.This team is already doing it - always efficient and eager to please - an example of great customer service! Thank you for always being there. Mary K
MARY S.The employees here are fantastic
DANIEL H.I was to pick up my rental trailer at a different location but they did not have it available so I had to drive 45 minutes out of my way to pick up . Only the original location was apologetic, and tried to get help. I also had to buy a ball hitch because I did not know your equipment used a 2" not the 2 1/4 that i had brought ( I had a 2" at home) Locations and people were good, UHaul experience POOR.
PAUL G.Great service. Effective. Efficient. Fully recommended.
GRAVNIE A.Customer Services woman on Sunday around 11:30am help me a lot when O can open the lock 🔐 in the back.
jose P.Nada
PURTILLA B.So easy and polite people made hard move so much easier thankful
JANE R.Don't order on line. Go in to the rental facility in person. You will get a good feel for the shop and the people serving you. Both my pick up and drop off locations were very accommodating.
monica E.Kevin is incredible to work with.
JEFFREY P.Nothing! Kelly and Kevin were the absolute BEST!
IESHA W.Great experience and very helpful
GARY G.Great service!! Great rental experience!
TIAMEKA R.It would be nice to be able to extend the rental from the app, but otherwise, it was an easy experience.
Terence M.The smell in that van was atrocious! Had to buy air fresheners for it and it didn't help much. Interior windshield could've been cleaned also.
STACY B.Kevin and his wife was amazing to deal with very polite and knew exactly what I needed I would recommend them to all my family and friends.
JEFFREY P.Excelente
ALBERT H.