The equipment was NOT there. I called several times before making the 45-minute trip to pick up the truck and no one returned my calls. When I arrived they just said, "We don't have a truck for you". They had nothing to say when I asked "Why didn't you call me?" U-Haul sent me to another location to get a truck.
CHRIS G.
Customer Reviews for Affordable Auto
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The only bad thing is the truck smelled of cigarette smoke and the website was not very user-friendly. Everything else was great including the people.
RICHARD T.This is not for the location above, but for Uhaul in general: In the past I've rented from UHaul and had nothing but great experiences. With this most recent, it was anything but that. The reservation number is 26764905. This one was a disaster from the start. My truck was changed twice before I ever picked it up, and I ended up with a bigger truck than I needed. My reservation was also changed to a virtual check out, which I DID NOT want, and never want. Of course, that didn't work at all so I had to call the dispatch number to get all that sorted out. On top of that, a "computer error" had the wrong return date for me, and a location over an hour away. I again had to call and get that sorted out. When I attempted to return the vehicle to Andy's Inc (100 W 19E in Burnsville NC) there was no location to be found. That address is an empty lot on the highway. I dropped the vehicle just down the road at a place called the Tradin Post. There were a good many Uhaul vehicles there. I still don't know why I couldn't drop the vehicle just up 19E from my house in Spruce Pine rather than drive 20 miles to Burnsville. Needless to say, this entire experience was extremely unsatisfactory and disappointing. I expect much better from Uhaul, and I hope something is done so this isn't a repeat experience.
Thomas B.Thanks for convenience.
WILLIAM W.Everything was perfect. Staff was wonderful. Perfect experience.
ERIK B.I would like to say thank you to the U-Haul rep who walked me through the safety instructions for towing a car I bought
Kyle T.Have the blankets in the trucks.
VIRGINIA S.great location and very convenient - would rent from them again
MICHAEL T.was very quick, they did not register my return, I got a call 2 days later about where I dropped it off, otherwise no issues.
BRIAN N.I wanted an appliance cart and when I picked up the truck I wasn't told I needed to take one from the office to the truck. I assumed it was already in the truck. I ended up not using one since I didn't know I didn't have it until it was too late to go back and get it. I asked for the $10 to be taken off my bill but it hasn't been as of today (4/28). This is the only downside to the experience I had. I would have hoped that my $10 would have been returned since I feel it was an error on the part of the rental agent in not telling me that I needed to take a cart to the truck from the office.
Robert B.Excelente
RACHEL M.Your mobile app constantly freezes. Several times I have been unable to use the app for my rental.
CAROLYN M.Nothing. Everything was great and friendly customer service.
Vincent N.This site was not very friendly. NO ONE was wearing a mask, with 4 people in a tiny space. It was as if we're not in the middle of a pandemic. This was below the standards I've experienced in the past from u-haul. I would expect your representatives to be more responsible with the public.
Stephanie D.Truck was clean and worked properly. Would use their rentals again.
WILLIAM H.we dropped off on Sunday. There was no one there.
Doris P.Trucks transmission was slipping would rev up to almost 4k before shifting and motor was making noise like it was knocking
CHRISTOPHER R.Kevin at Affordable Auto was great. He was the bright spot of an otherwise disappointing and stressful vehicle pick-up experience.
Brandon D.No need to improve. They are very professional and yet seem like family - helpful and caring and wanted my experience to be a good one. I couldn't ask for more.
CHARLES G.nothing I had a great experience
REGINALD M.Bueno
ANDREY P.Nothing evening was good
NIESHA G.N/C
FLOTILLA B.everything went smooth
Leonard V.Make sure you don't tell the customer to unhook the trailer for themselves. After a complaint, then he finally came out to unhook the trailer.
RONNIE J.Very good customer service. Very polite and friendly.
HELEN G.BETTER TIRES WITH BETTER TRACTION IN MUD SO IT DOESN'T KEEP GETTING STUCK AND RAMPS ON THE 10-FOOTER TRUCKS SOME OF US ARE JUST SHORTS AND IT'S HARD FOR US TO BE ABLE TO GET UP AND DOWN HOLDING ON TO A LITTLE BAR AND BE A WHOLE LOT EASIER TO HAVE RAMPS ON THE 10 FOOTERS AS WELL IS THE 15 AND 26 FOOTER AND GET THINGS DONE A WHOLE LOT QUICKER ESPECIALLY WHEN YOU'RE BY YOURSELF THANK YOU
theresa H.Was triple charged, the girl at the front desk was no help at all, and extras were added to my without my approval. She kept telling me to UHaul.com because there's nothing she could do. When I told her it over charged me an additional $60 she just smirked like she was about to laugh and kept saying she doesn't know why just call UHaul.
CAMILLE T.UHaul rep had just inspected the lot the day before however the trailer I rented's right turn signal was not functioning properly. I know the wiring in my car is good because of the open end trailer I use at home.
William M.We didn't have any problems with the rental. We rented a truck for the afternoon to deliver toys we collected in memory of our son. We collected more toys than we could take in our cars, so we needed a uhaul.
Stephen R.Your website and phone in service needs work. both operate poorly. Sorry but that,s how it worked for me.
Vern S.Good returned no problem
Washington C.Very nice to work with, I've used this location several times. Always top notch service
James E.Location is a nice size lot and equipment was very organized.
James K.Very friendly folks!
TIMOTHY M.Great experience.. My new location for renting..
JEFFERSON B.The staff was very friendly. Check out/in was easy. No “improvement†necessary.
Terrence A.The location smelled horribe in the office. I could hardly stand being in there. I believe the trailer I rented had a wheel bearing going bad or an issue with the brakes because the trailer pulled extremely rough.
Bradley B.Really nice people out in the middle of nowhere. Lol I enjoyed meeting them and renting from them.
LELA R.Next time, either call us or email us when the location we went with does not have what we reserved. We should not have paid for the extra mileage of what we reserved. We were suppose to pick up a truck from Brightleaf Tire and Auto just to drive to Clayton to pick this truck up
Robert W.He was very helpful
gary T.Trailer was full of remnants of hay & dirt which had to be sweep out by me prior to use.
John W.Yesterday I went to this location to drop off the auto transport upon taking the auto transport I let them know that's the only equipment that was supposed to be dropped off, the manager didn't care he said he wanted the truck also, i let him know long as it's not gonna be a extra charge we can drop it off there but my truck was supposed to go to uhaul in Clayton a actual dealer so this Mom and Pop location basically left a family out of a truck by taking the truck. So after giving them the keys we let them know that we needed to put gas they told us it doesn't work like that as if they had checked in the truck already little did I know this truck is just now being checked in so we technically could have put the gas in what a way to scam us
joanna W.Fast efficient friendly good experience thank you
Everett C.The best customer service! Very friendly and very helpful!
Carl B.Very helpful guy running this site. Would definitely go again.
Imad H.Our families always drop off here. When we pickup local to haul the kids back to college the staff is always friendly and efficient. Drop off is usually unattended but the following day they close the deal promptly. We'll see them next time!
Brianna B.I dropped off on Sunday. Used the app. Love it all!
Carl B.This final pick up location in Clayton NC was great Unfortunately the first location on Riley rd in Wendell was HORRIBLE no one showed up to work that day. Then we were transferred to a second location, they didn't have the fitting to make the plug work on my vehicle. So we switched to a truck versus a trailer and ended up in Clayton. Thankfully they were great.
ALEXANDER G.Truck made a "whistling sound while driving. The truck was mostly clean. Biggest issue was the location was extremely "junky" and there were no lights on the facility and I had to find the drop box in the dark.
Donald P.Process refunds
Lucienne S.