Old Truck bi gas cap, didn't run well... sqeeking breaksDan M.
Moving Truck Rental in Cincinnati, OH at Citadel Storage
(Distribuidor de U-Haul del vecindario)
Cincinnati, OH 45213
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 10 a. m. - 4 p. m.
- Dom.: 1 p. m. - 4 p. m.
- 7/3/2021: 11:00 a. m. - 3:00 p. m.
- 7/4/2021: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Cincinnati, OH 45213
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
THE MOBILE WEBSITE WAS A BIT GLITCHYJOSE JONATHAN A.
I have 2 pending charges for this rental, please quit over chargingjennifer L.
Very nice people and servicesANGILA C.
Only negative feedback I can give is that there was a used surgical mask left on the dash which was a little gross. Other than that the booking, pick up, and drop off process was so easy and convenientJacob S.
The vehicle was so dirty and smelled so bad. I had to drive with the windows down the entire time just to stand it. The cab was so gross I do not understand how you charge people a cleaning fee if you're not actually cleaning the vehicle. I got charged a cleaning fee for how gross the cab was before I even got in it. I will never rent from this company again. The amount of money I spent for how gross the vehicle was is insane to me.LAUREN A.
Your associates should throughly explain the return policy, actually the return time. I was charged an extra day of rental because I returned after 4:00 pm. My understanding of the return was that I had to return before the closing time.RICK D.
I was not informed that the drop off was past business hours and therefore was charged a fee unknowingly. Also, my drop off was late due to being closed and not understanding what to do.JOHN M.
I will not go back to this location. I have been renting uhaul for 4 months now on a weekly basis. I have never felt more harassed in my life. If the person working there didn't walk away from me when he did, I was going to politely tell him to get away from me, that's how harassed I felt.DAMIAN F.
Super helpful and saw me pull in and right away took the trailer off for me and was a seamless process!!Amanda T.
Great balance of professional friendliness and efficiency. I appreciate the great service. Thank you!THOMAS S.
I rent from her because they are efficient, the place is clean and it is always a great experience!Deborah R.
Great service, streamlined process, highly recommend this location!Barbara R.
Ryan the customer service rep at Citadel Storage was awesome! He made my reservation, pick-up and drop off experience a breeze! The cargo van I rented was clean for the most part but, the passenger seat had stains and what looked like animal hair all over it. Also, the dashboard and steering wheel could have been wiped down. It looked a bit dusty. The van itself drove great and was well maintained. Great price for the few hours I needed it for! I would rent a U-Haul from Citadel Storage again! Thanks!THERESA P.
Location was fine. Calling two references while everyone blocks spam calls is over the top.Shawn F.
Excellent customer servicejason W.
Please note the tire blew the inside fire wall. The cause were spring hanger bolts are put in backwards so the nut and bolt rub on the inside of the tire. There was a complete ring around the tire and is exactly where th eblow out took place. My concern is fortunately this happed at a very slow rate of speed 20 miles per hour in a city. had this been on the highway at 55mph there was a great chance an accident would have occurred. My recommendation is to please address the spring hanger bolt situations for future customers.Betty M.
Refuel vehicle before renting. It only had a quarter tank.DONALD R.
The entire inside of the cab was very dirty. Cigarette ash all over, floors were muddy. Doors on cab popped open slightly while driving.Kyle E.
The mobile check in was a terrible experience and it takes way to long to approve. Took over 30 minutes, ended up going inside to have a clerk help.MATTHEW K.
Clear fast servicePHILMON B.
Customer service was excellent but the uhaul didn't seem up to par..very loudCYNTHIA J.
The biggest issue I had was the android app. It is slow, doesn't work well, and crashed when I was trying to self-checkout when picking it up. The location where I picked it up is nice and the staff is nice as well (when I dropped it off).Andrew S.