Customer Reviews for Citadel Self Storage
(U-Haul Neighborhood Dealer)

787 reviews

5445 Ridge Ave   Cincinnati, OH 45213

(513) 488-1882

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: 2 pm–5 pm
Special Operating Hours
  • 3/3/2024: Closed

Services at this Location:

Contact Us

(513) 488-1882

5445 Ridge Ave
Cincinnati, OH 45213

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: 2 pm–5 pm
Special Operating Hours
  • 3/3/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
1.0

Unauthorized charges without explanation, will not return calls. Has not picked up phone at location.

Xena G. 
Rating:
1.0

Stop overcharging, when you say one price online then charge a wxtra 50 bucks thats wrong and will cause you to loose future customers to competitors.

Joseph Y. 
Rating:
4.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

Customer did not leave a comment.

Theodore H. 
Rating:
1.0

No dropoff lane or markings. Employee came out and firmly told me where to park. Told me to put keys on his desk that he would not be inside... Did not inspect truck, or check fuel level. A few hours later I get a receipt stating fuel charge added, which I disagree with. It was 1/4 plus a needle with when I picked up AND dropped off.

Ron S. 
Rating:
5.0

Customer did not leave a comment.

Tender S. 
Rating:
5.0

Customer did not leave a comment.

Shechem Y. 
Rating:
5.0

Very excellent customer service 👏 👌 👍

Hameed M. 
Rating:
5.0

Customer did not leave a comment.

EMILY H. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Everything was quick easy

DAVID B. 
Rating:
3.0

Seeing that this was my first time renting a truck with U-Haul I really couldn't compare it to any other expenses right now. Overall the experience driving the truck was good and the gas mileage was good for my trips that I made.

Jeannette B. 
Rating:
5.0

I thought the service I received was top notch, the vehicle was clean. I think if anything could be improved is always discounts for for return business or referrals.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

Jeaninne W. 
Rating:
4.0

Customer did not leave a comment.

Phillip J. 
Rating:
2.0

I rented the U-Haul and drove a total of less than 30 miles. I returned the U-Haul within three hours and I was charged a $10 cleaning fee. The truck was sent back the exact same as I received it. This is a total rip off.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
5.0

The Uhal male person, (sorry, don't know his name) that has helped me out before is very knowledgable and very nice. I appreciate his kind manner. I feel at ease when he helps me to obtain a rental truck or van. He does an excellent job and deserves a raise. Thank you and Happy Holidays. Jennelle White 🙂🖐🎄

Jennelle W. 
Rating:
5.0

It's helpful, if someone is there after hours to talk to a live person. The man that helows me was very nice. Thank you so much. My stress level went down immediately after talking about the rental. 🙂👍

Jennelle W. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
3.0

Customer did not leave a comment.

Keonte C. 
Rating:
3.0

truck was very dirty inside and out. Kept going into tow/haul mode, Transmission stay in gears longer than I would have thought it should.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Loretta B. 
Rating:
3.0

The knobs on each of the handles for the windows were broke off the seat adjustment didn't have a handle on it

Michael M. 
Rating:
5.0

When I dropped the

Shelby G. 
Rating:
2.0

Reserved over the phone and insurance was automatically applied without consent even though there is a way to unselect it if renting online. Then 2 gallons of gas was charged in spite of only traveling 2 miles.

James D. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Check-in and return were a breeze - five minutes in; 30 seconds out. Price charged was price quoted. Couldn't be easier.

JEFF W. 
Rating:
5.0

Customer did not leave a comment.

ISAAC K. 
Rating:
5.0

This rental was a very smooth transaction from start to finish. I will definitely do business in the future from this facility. Great job!

Jay G. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

Samantha H. 
Rating:
5.0

Customer did not leave a comment.

Chris Z. 
Rating:
5.0

Awesome service. I was In and Out with my trailer in less than 5 mins. 🙂

Stephen S. 
Rating:
3.0

Truck was very dirty, spills and dog hair everywhere. The low tire pressure light l was on, when I said something the clerk replied oh that is broken. When turning the truck of receipt or check in done. Only asked if there were any mechanical programs. The clerk just went to next customer I felt very uncomfortable leaving. Not sure what the final bill would be, under mileage, not much & if I was going to be charged for anything additional on the vehicle. Have rented from other facilities always a better experience.

Kathy L. 
Rating:
5.0

Customer did not leave a comment.

Abby T. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

Brianna G. 
Rating:
5.0

Nothing, thanks!

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM O. 
Rating:
5.0

The windshield banner was a little awkward to handle. I could've done without that.

Allen F. 
Rating:
5.0

Nothing, thank you.

JEFFREY B. 
Rating:
1.0

The truck had a bad transmission. We had to call everyone we know to come unload the truck on the side of the highway. The truck did start running again once it cooled down.

Adam L. 
Rating:
5.0

Customer did not leave a comment.

Tyler E. 
Rating:
5.0

Nothing.

KATHY P. 
Rating:
5.0

Customer did not leave a comment.

DORYAN S. 
Rating:
5.0

The van was in very good mechanical condition - it was low mileage; however, it wasn't clean. Inside and outside were dirty.

Lynn W. 
Rating:
3.0

Customer did not leave a comment.

Jamie F. 
Rating:
5.0

Ryan and Xavier are wonderful! They are very patient and informative. The building is always clean and comfortable. Positive energy throughout the entire building. Pleasure to have a good storage office.

Zahara Y. 
Rating:
5.0

We had an issue with the truck starting once we got to our location to pick up our items. I think before anything is rented out they need to make sure the trucks starts, the key wouldn't turn, and once the key did turn, it took a while before the truck started up again.

Hez D. 
Rating:
5.0

Customer did not leave a comment.

Leah A. 
Rating:
3.0

The return location was closed.

Michael O. 
Rating:
5.0

This last rental was the only time I've had a vehicle that was not clean in the passenger cabin. There was dried sticky liquid in the cup holders, trash in the glove box and even a roach!!!! I realize these vehicles are rented often and travel outside state lines, but this was the worst experience I've had with a u-Haul vehicle. For clarity, the Citadel location has HELPFUL, efficient, an and overall EXCELLENT service. I will continue to use this location for my rental needs for my business!

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

rob K. 
Rating:
5.0

The person who helped me stayed late to make sure that everything was taken care of. I was very appreciative of the extra effort!

William B. 
Rating:
5.0

Customer did not leave a comment.

T B. 
Rating:
3.0

Drop off was simple and took only a few minutes on the app.

Kevin M. 
Rating:
5.0

Excellent in service. Feel so ease going through Paperwork. But only think .79/ Mile is very expensive for in Town use only

Bhavesh B. 
Rating:
5.0

Customer did not leave a comment.

Amaiah P. 
Rating:
3.0

After booking the rental online, the transaction at the location was fast, friendly, and easy. While the van had not been cleaned, the fact that i could note it via the online check out, made it bearable and insured that I would not be held accountable for that. The van ran a little rough and can use a maintenance check. Also, as I noted prior to and after returning the rental, there is significant dent damage on the roof of the van - though it did not affect my experience.

RAYMON Y. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Truck kept dropping out of gear. Sometimes into tow mode. While merging onto the highway it completely dropped out of gear and I coasted to a stop on the highway shoulder. Restarted and it stayed in gear. Check engine light was on.

James M. 
Rating:
5.0

The representative was amazing!!! I arrived 2 minutes before closing yet he took the time to review everything with me, he was patient and very cordial, a rear occurrence these days! Give him a raise!

Menachem M. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

The van have issue on the ignition key, it is a struggle to start the van. The aircon does not work.. Everything is excellent David was a big help, . The u Haul System was down it took me almost an hour to get the equipment and the issue of the ignition keys to start the truck.

Claro R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

I was not told that if I did not break the seal on the utility dolly in the truck that I would be charged for it. I did ask for it but the gentleman I spoke to said do not break the seal if I did not need it, but I was still charged.

ANGEL P. 
Rating:
4.0

I had to pay to keep the rental longer, because I wasn't given 24 hours access to my storage unit. Then the U-Haul wasn't in the best condition. The power steering was awful, the check engine light came on and the car wouldn't start, and they key kept getting stuck in the ignition. I didn't have time to refill the gas tank which was only at half a tank and was charged $15 for the quarter tank of gas I used. Definitely a rip off.

Emerald B. 
Rating:
5.0

Customer did not leave a comment.

Tyniesha K. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA R. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Tell them to rent a dolly like I did. It was SO worth it.

David W. 
Rating:
4.0

N/A

Reshia A. 
Rating:
5.0

Awesome staff! I'll be using you again soon :)

tomjo M. 
Rating:
5.0

Great location! Quick service!

SIARRA W. 
Rating:
4.0

Customer did not leave a comment.

Oded S. 
Rating:
5.0

It's one of the best storages places in city.

PATRICIA C. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
3.0

The truck died 3 times in the way back to the store. Guy at the desk was friendly and nice but the truck was awful.

Eric E. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
5.0

Customer service was great

Shannon E. 
Rating:
5.0

Nothing this location was great! Thank you to the staff for a job well done with assisting me with my reservation.

KIMBERLY I. 
Rating:
5.0

We underestimated how long we would need a 10' truck and had to call every day to extend. They were always courteous, understanding and helpful. We will definitely use this U-Haul rental site again.

John R. 
Rating:
5.0

The service was awesome. Very friendly and helpful. The Saturday hours puts the Citadel above all the other local U Haul retailers.

William J. 
Rating:
3.0

There was debris in the back of the truck. The employee did clean up. There was only a quarter tank of gas. I was told if there was more gas at dropoff than at pickup, I would be reimbursed. Turns out that is not true. So the recurring theme is this truck will always have a quarter tank of gas at pickup and customers will generally be ripped off by U-haul due to management policy. The policy should be changed to ALWAYS have a full tank or no less than 3/4 full. The U-haul phone line person indicated the pickup location doesn't have time to gas up trucks, yet apparently the customers do. So, customer gets ripped off due to laziness policy by U-haul management.

scott B. 
Rating:
5.0

Customer did not leave a comment.

Carl J. 
Rating:
5.0

Very good service!

BRENDA D. 
Rating:
5.0

Keep your prices low. U-Haul is one of only three companies I know of that hasn't radically changed their prices based on this so-called inflation. Keep up the good work!

RICHARD E. 
Rating:
4.0

Front Desk agent did the bare minimum. He was also nosey. He stayed he didn't know why we received a discount. I ignored him. It was none of his business!

Kimberly D. 
Rating:
4.0

Customer did not leave a comment.

sharon K. 
Rating:
5.0

The staff were very helpful, and I appreciate it!

Teresa J. 
Rating:
5.0

Customer did not leave a comment.

Pierre L. 
No reviews have been submitted for this location.

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