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Guilherme B
Customer Reviews for Citadel Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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My only problem was trying to understand how to navigate through the app. Finally was successful
Marsennia WJohn was very friendly and helpful! Thanks John!
Gregory EDoes not care about customer feedback.
GREGORY Wrough neighborhood but the guy was friendly. Your antiquated systems crashed while were were there and i could not check out
Richard RThey need to check their air pressure in their trailers more often. We rented a 5x8 and had only 16 PSI. We were able to inflate it and it did hold air and we told the rental place. They said they would keep an eye on it.
STEVEN CClearer dropoff instructions would have been appreciated, but otherwise we had no issues.
NANCY EOur truck didn't have windshield wipers on it. Quite dangerous to drive.
Sean MThe cabin of the truck smelled strongly of marijuana. But everything else about the rental experience was great.
MATTHEW DReasonable Good location
Linda SEveryone was very kind and helpful. The U-Haul and dolly were easy to use, instructions on the dolly itself were ideal!
Adam BThe trailer was not clean. Lots of trash in trailer. It would be nice to have Trailer tounge jack on these big Trailer (6x12) . It IS needed. This size Trailer is SO heavy...it is difficult to un-hitch without. PLEASE add. You have them on the 6x12 open trailer.
STIRLING SI have had more than half a dozen rentals from this location- absolutely zero issues with any of them. Great experience every time.
TIMOTHY LA friend recommended that I use the ridge ave rental and it has been a great choice.
Carl Kn/a
DANIEL Bgreat service, great location
MICHAEL GWe rented the Uhaul one way. Picked it up in Columbus, Ohio and dropped it off in Cincinnati, Ohio. Before dropping off at this location on Ridge Ave., we tried 3 other places. 2 that were listed in your system were non-existent for Uhaul drop off and the other one wasn't allowed to accept one way rentals. Very frustrating driving around a city we're not familiar with. I do have to say when I called the 800 Uhaul number, the woman I talked to whose name was Teliah Wallace, was so nice and helpful! She made the frustrating experience better. She went out of her way to help us.
MEGAN CMy experience was great. Quick and easy. Customer service was amazing
Dabranda PHave the tow button set for non-tow unless u need it. make lifting of the door free and easy.
ROY MThank you for everything and happy holidays to everyone
LAVETTA BIt was super easy to pick up and return the truck. Attendant was pleasant and knowledgeable. Earlier I had stopped at the Sharonville location to get a mattress bag, but the place was crowded, no king size bags.
JEFFREY PThe inside of the trailer smelled like cat urine very badly.
PAUL CGreat customer service!
ALEXIS JI had great service and assistance while picking up my rental and boxes for my move the associate was very helpful and provided great customer service.
AYANNA JEverything was fine , reserved it very easily the customer service was great 👍
AVA GIt took 5 gallons of gas to fill and I only drove 30 miles
RICHARD GAwesome
WILLIAM FVery caring and attentive to customers
BEVERLY TGreat service from both people that I dealt with.
ANGIE RCha
TAMARA JNothing, everything went perfect . Truck was ready when I picked it up . When I dropped it off U-Haul guy met me at the truck for the keys and off I went .
MICHAEL GGreat.
YOLANDA MExcellent accommodation and customer service 👏
STEPHON GA $75 fee for fuel when I only drove 8 miles total with the U-haul vehicle is robbery. The 8 miles includes the drive to return the vehicle and the car only sat idle while running for no more than 10 minutes. I will never use this service again. So many hidden fees and it's not even worth it. Going forward I will hire movers for an extra couple hundred bucks rather than break my back just to have to pay an absurd price anyways.
Angel WMore help!
CARRIE CCould use cruise control on your trucks.
DONALD Cyou could use cruise control on your trucks
DONALD CUsually this place gets 5 stars from me, but attempting to use the app for my set up was the most frustrating experience. Highly recommend coming in person
Teresa JEverything was above board n professional
AVA GGentlemen at desk were polite and professional
HYDEE REverything went well, nothing to complain about.
WILLIAM RThe guy who checked in my U-Haul was very kind and helpful. I left a personal item in the truck and he found it immediately and is holding it for me for pick up.
MELISSA HWe found this location after the nearby Kennedy Avenue location COMPLETELY FAILED US. To criticize the Kennedy location, we'd arranged when reserving online to drop off our trailer. The posted hours were Saturday 1 - 5. We arrived at 3, and they were closed. I tried calling the number, and the message said something to the effect of, "We can't accept phone calls." (It was hard to hear.) YOU SHOULD DROP THIS LOCATION. They are a stain on your company. And if you read their reviews on Google, we're not the only ones who have had problems with them. We then went to the Ridge Road site. And though the employee on duty was not sure whether he could accept it, he did. That is great customer service.
MICHAEL SMileage pricing was not well explained when booking. This was supposed to be a little over $100 and when I checked out it was $336. I was SHOCKED and very disappointed. This is a hidden fee and I would have looked for a different option had U-Haul been upfront about the charge.
KARI W