The morning I was supposed to pick up my truck at a fully staffed location, I was contacted by a U-Haul representative to tell me that my reservation had been switched to a market where there was no staff to assist in case there are any issues.. From the moment I started the check-in process for the truck I rented, it was nothing but problems. The reception at the locations horrible, so my phone had trouble going through the chicken procedure. It took over 2 hours to actually check the truck out. I ordered two dozen moving pads, which were not in the back of the truck. Because this is an affiliate location, there was no one there to speak to or get any moving supplies from. So not only was I two hours late in getting my move done, I also didn't have the furniture protection I expected to protect the items I was moving. I had originally booked moving help with A Plus Movers 2 days before I actually moved. The company contacted me, and confirmed the arrival time. When the time came, they never showed up. No call, no text, nothing. After I sent repeat a text and after many calls, I never heard from them again. As a result, I had to push my move out two days which was a huge inconvenience not only to me, but also to my landlord who was very unhappy. I had also rented a truck to move on that day, which went unused. After trying to pursue a refund for the truck, I was told by the satellite location that I was unable to receive a refund due to the fact that I had the truck. They said if they refunded the money, then they would lose out because they could have rented the truck to someone else. I understand what they're saying, but this situation was out of my control. Since I was ghosted by the movers, I feel I should be refunded the cost of renting the truck. Apparently U-Haul doesn't seem to think so. When I made the second booking, I decided to go with Reliable Movers. Even though renting the truck was horrible experience, I couldn't have been more pleased or made a better decision than to go with Jeff and Andy at Reliable Movers. Not only were these guys super friendly and willing to work, they were extremely professional, efficient, and totally empathetic to what moving entails. Even when they were engaged by my neighbors, they never forgot that I was paying for their time. Jeff and Andy also treated our belongings as if they were their own. Not a single item was scratched or broken; this after having to climb six flights of stairs at least 10 times. I couldn't have chosen a better couple of guys to assist with such an important event. I give Reliable Movers 100 stars and highly recommend that anybody who is looking for any type of moving assistance to contact Jeff and Andy a Reliable Movers. You will not be disappointed. These guys truly know how to make something as stressful as moving actually fun. To be completely honest, I was kind of sad when they were done because I truly and honestly enjoyed spending time with Jeff and Andy. They don't treat you like customers, they treat you like family.. which makes our customer service second to none. I had the money, I'd move again, just to hang out with Jeff and Andy at Reliable Movers again. They're that awesome!
Larry M
Gojo Market
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Chico, CA 95926
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Truck was not clean. Smelt of urine. Had body damage. Was left on almost empty. And the return experience via the app was horrible. App would not load and had to contact customer support the next day.
Andres AThe key was said to be in “Lock Box 6” when that does not exist, no where was it specified that it was in the back of the truck, this made it very confusing and we were late to start due to this
Sierra NGreat people super nice and helpful!!
Katherine SOver charged
Trent N