Returning the truck via the app was easy. However, when it came time to drop off the key, I couldn't find a drop box. I went inside the gas station, and the attendant said they don't accept U-Haul truck drop-offs and told me to go elsewhere. I mentioned I had already dropped it off via the app and noticed other U-Haul trucks/vans parked in the lot. He seemed annoyed but eventually took the keys, though he wasn't very friendly. I wasn't sure if I should leave the keys with him, but I contacted Amber through U-Haul Live Chat, and she confirmed that the return and contract were successfully completed. So, all good in the end.
Patrice I
Grand Shell
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Chicago, IL 60622
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 2.5 es la calificación promedio de clientes
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The extra equipment I ordered was not in the truck
James HOperator of the gas station was hilariously unprepared and inexperienced renting the truck. Took probably 30 minutes to get the key despite the fact I had previously checked in on line. I was also told that "we do not have dollys" despite having reserved one.
Christopher GI picked to check in with a person at time of pick up. The person who was suppose to be there wasn’t. The gas station attendant was so unhelpful and had the persons contact, when giving me the number the person never answered finally after 45min he called him when that’s all he had to do the whole time. He wouldn’t give me the keys to the truck and said I need more than a reservation number that I need to check in. However since I chose pick up in person and not online check in none of this stuff was an option for me. Mostly you just shouldn’t be able to pick in person if no one from U-Haul will be there. It was such a stressful situation and the gas station guy was so unhelpful and rude. Also I called uhaul and was on the call for 30min and nobody answered or had been so long I hung up at that time the person answered the phone. I had a 9am reservation and didn’t leave until right before 10. And then there was only a quarter tank of gas. All and all 0/10
Mae Mvery poor service, if you really care then feel free to reach out to me directly
Bartek Z