Unauthorized charges
Travis K
Grand Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60622
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Customer Reviews
- 2.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkI reserved a trailer 2 weeks prior to date, arrived at location on time, there was no trailer on site. Took many phone calls and time to finally get a truck instead of a trailer. very disappointed in UHAUL. Would be appreciated if we received some sort of refund.
James FGas was fixed , forgot to fill it up before taking the picture . But did fill up . Thank you
ANDRIY KYou need to update your system because this isn't even a drop off location is what the gas station manager told me I didn't have time to do anything about it and I called and told them that I left the keys with the manager and that I wouldn't be charged a fee for that and there was another lady who also left her truck there. It was extremely difficult for a drop off everything for 50 minutes because of that it was the worst experience and it threw off my move so much.
Ashia HUnbelievably bad pick up experience that involved a 45 minute call with U-Haul in which I spoke with 4 people, each of whom needed me to explain the situation anew. The situation being that the gas station employee has not yet checked in the truck that I was due to rent. Upon asking the gas station employee to please check in the truck so I could complete my pick up, he said that he did not work for u-haul and it was not his responsibility. It took 30 more minutes on the phone for someone to call this employee and tell them to check in the U-Haul. There are multiple printed word document signs up at this location that say “THIS IS NOT A U-HAUL DROP OFF”. Some of which are posted directly next to U-Haul branded signage. Avoid at all costs!
MICHAEL S