The Uhaul app stated that the truck was located on 16th and Ashland. Only to get there and find out I have to walk back to the actual retail location one full block away to get the key. There's a sign on the location that says do not go inside and call a phone number for help. I did and receive no answer or call back. I called customer service and was told someone would call me back which never happened so I spent one full hour trying to figure out how to get the truck. Uhaul has lost its way using these neighborhood locations that could care less about customer service and what made Uhaul a great company. I hope somebody else enters the truck rental market because I'm tired of this indifference to customer service and loyalty.
Malik B
S D S D Auto Glass Inc
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Chicago, IL 60608
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulI had to read the reviews to find the actual drop off location, which was a block away. The fact that so many people have left poor reviews about this and not having any knowledge prior to drop off is a major issue on corporate’s part. Anytime you reserve a drop off location, you should be getting an email with details and photos of the locations. Like we are required to take them at drop off anyways so just use those? Get it together u-haul.
Ivy HWhen I came no one was there, I called the number on rhe door that told me he will be there in 15 minutes but it took them almost an hour and there was nowhere for me to wait around.
Michal LNone was there to receive call or help anyway
Akm SThere was no clear contact person. The location was closed and I had to call support to get a different vehicle which delayed my pickup by an hour at least almost 2 hours.
Malcolm W