Better instructions for the lock involving the other arm piece needed besides centering the code. I have never encountered a lock like this and the additional instructions provided by online chat was extremely helpful.Kelly B.
Moving Truck Rental in Charlotte, NC at American Store & Lock #2
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Charlotte, NC 28211
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
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Great service- very helpful and friendly Can was spotless and ran great Tom SmartThomas S.
The American Store and Lock person was super nice and customer oriented. She helped me with my online process. I highly recommend the American store and lock location!!!CYNTHIA E.
I was horrified to find neither attendant was wearing a face covering. This threatens the health of all, and is in violation of the law.John S.
The return process was ridiculous, all of the photos that needed to be taken upon return of the vehicle is a hassle. Would not recommend using the mobile phone check in/out process.Travis S.
No commentWalter G.
Did not include the appliance dolly that we paid for. Called uhaul customer service. Had to drive to two other locations that said they had it only to not have it. Finally made do with the utility dolly. Paid extra for mileage to drive to other locations only to find out it was a waste of time and not get the thing we paid for anyway.Lucinda C.
I just adore the ladies that work here. They are considerate & conscientious. When I hadn't arrived for my 9am pickup, they called me and advised my reservation would be cancelled, and offered to change it to 10am. I was most appreciative; my car wouldn't start and Ihad to find another ride to get me there. I always rent my vehicles from American Lock & Storage!Elizabeth T.
Wonderful friendly people...PAUL D.
A great experience, thanks!Matthew M.
The staff was very friendly and helpful. I had difficulty finding the location. Perhaps signs along Wendover Rd.Susan S.
This is the best location in town! It's so clean and friendly. I love the ease of getting in and out and the flexibility of the service. If I had to give any constructive criticism, I would just say that at the end of a very hard move when you're standing there sweating and really tired, it's hard to make long chit chat conversation with the clerk. She held us there about 10 minutes chatting and we were struggling to stand at that point. People just want to go at the end of a move. But she's so sweet.SUSANNA B.
Front desk ladies were very personable and helpful.Lauren S.
Mrs. Sheila is a kind and friendly person! She explained to me how to operate the truck! LuciaLUCIA R.
The online check-in procedure was not working, so it took more time than it should have.WALTER F.
Ms. Sheila was incredibly helpful and kind. It was a great experience and we will use this location again if/when we need another rental. Thank you.Emma B.
Freindliest staff I have ever encountered. Would certainly recommend.CONNOR C.
Nothing at all! Everything was great! I feel as if i rented from a close friend or family member. New favorite location !Naquan B.
Excellent service, friendly, knowledgeable and helpful! Great people.Marjorie B.
The assistant manager Ruth was wonderful! I'll be coming back for her everytime. It was night and day different than your usual uhaul experience. Usually you find an employee smoking out front or on their phone. She was attentive and helpful. Why would I go anywhere else?Zuhair M.
Excellent customer service at the counter. Could not have asked for any betterJohn D.
The only thing this manager kept telling me was that she wasn't a drop off site and she's Was gonna do me a favor and accept the truck... Don't play smhWilliam M.
Great service...Joann H.
Sheila is great.Robert C.
Kim was the name of the employee who helped me and she was absolutely wonderful! She deserves a raiseCassidy L.