El cliente no dejó un comentario.
JOHN B.
Customer Reviews for American Store & Lock #2
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Nothing. Ruth and Shiela were perfect!
JAMES T.Equipment was not as clean as should be. Cigarette butt in cup holder and rear of van was dirty. People at office were very nice and efficient…but I was disappointed to be charged a $10. insurance fee when I had specifically refused the insurance online. I was never asked about it in the office and since I had specified exactly what I wanted and did not want, I didn't mention it further. When I asked why the charge was more than expected, I was told I was charged the insurance fee and that it could not be reversed. I was disappointed!
WILLIAM C.Very helpful and personable service counter representative.
Dawn O.Everything went well. The process was very easy and the ladies were excellent. My only comment would be that the windshield needs to be cleaned on the inside and out. Otherwise, I will continue to rent from this location.
EUGENE G.The representative called me saying I was liable for property damage I didn't contribute too. I brought the truck back and parked in the same area where I got it from. I wasn't advised by the representative to park the truck in another area on the cub. I was only informed by the representative that I could return the truck later that day and to drop the keys in the night Dropbox which I did.
DAPHNE C.The lady at the corner was extremely helpful and friendly. 10/10 would recommend it.
Win M.I had an old vehicle broke down on the highway was on the side of the road for 4 hours
Johnny C.Thanks for all your help
Wonderful M.Very urban and the assistant manager wasn't much better.
Rashawn N.Returning the truck was very very painful. I was trying for more than 30 minutes.
Atikurrahiman J.The app is horrible. The pickup process didn't work, so I had to go in and cancel my reservation and make a new one. Luckily Sheila is awesome and made it a quick process.
Jacob D.Nothing, great customer service!!!!
Tashauna S.Nothing to improve. The Staff was Excellent/ 5-Stars!!!!
Ben W.The self return process online was cumbersome and a pain actually , and lucky I read the text about the $20 charge if not completed .
GEORGE L.Shelia was great! Very kind and friendly, I would definitely recommend this location.
Gregory B.scheduled pickup at 730, place didn't open till 9a - had to wait until 9a for place to open until I could pick up.CHANGE INFORMATION ON PICKUP SO THIS DOES NOT HAPPEN. Why let me schedule a pickup for 730a if I can't pick up until 9am. Not cool, put me behind in everything that day and still had to return by the drop off deadline and wouldn't add 1.5 hours. Not a great start for the day, thanks UHaul
PAUL M.Better instructions for the lock involving the other arm piece needed besides centering the code. I have never encountered a lock like this and the additional instructions provided by online chat was extremely helpful.
Kelly B.Great service- very helpful and friendly Can was spotless and ran great Tom Smart
Thomas S.The American Store and Lock person was super nice and customer oriented. She helped me with my online process. I highly recommend the American store and lock location!!!
CYNTHIA E.I was horrified to find neither attendant was wearing a face covering. This threatens the health of all, and is in violation of the law.
John S.The return process was ridiculous, all of the photos that needed to be taken upon return of the vehicle is a hassle. Would not recommend using the mobile phone check in/out process.
Travis S.No comment
Walter G.Did not include the appliance dolly that we paid for. Called uhaul customer service. Had to drive to two other locations that said they had it only to not have it. Finally made do with the utility dolly. Paid extra for mileage to drive to other locations only to find out it was a waste of time and not get the thing we paid for anyway.
Lucinda C.I just adore the ladies that work here. They are considerate & conscientious. When I hadn't arrived for my 9am pickup, they called me and advised my reservation would be cancelled, and offered to change it to 10am. I was most appreciative; my car wouldn't start and Ihad to find another ride to get me there. I always rent my vehicles from American Lock & Storage!
Elizabeth T.Wonderful friendly people...
PAUL D.A great experience, thanks!
Matthew M.The staff was very friendly and helpful. I had difficulty finding the location. Perhaps signs along Wendover Rd.
Susan S.This is the best location in town! It's so clean and friendly. I love the ease of getting in and out and the flexibility of the service. If I had to give any constructive criticism, I would just say that at the end of a very hard move when you're standing there sweating and really tired, it's hard to make long chit chat conversation with the clerk. She held us there about 10 minutes chatting and we were struggling to stand at that point. People just want to go at the end of a move. But she's so sweet.
SUSANNA B.Front desk ladies were very personable and helpful.
Lauren S.Mrs. Sheila is a kind and friendly person! She explained to me how to operate the truck! Lucia
LUCIA R.The online check-in procedure was not working, so it took more time than it should have.
WALTER F.Ms. Sheila was incredibly helpful and kind. It was a great experience and we will use this location again if/when we need another rental. Gracias.
Emma B.Freindliest staff I have ever encountered. Would certainly recommend.
CONNOR C.Nothing at all! Everything was great! I feel as if i rented from a close friend or family member. New favorite location !
Naquan B.Excellent service, friendly, knowledgeable and helpful! Great people.
Marjorie B.The assistant manager Ruth was wonderful! I'll be coming back for her everytime. It was night and day different than your usual uhaul experience. Usually you find an employee smoking out front or on their phone. She was attentive and helpful. Why would I go anywhere else?
Zuhair M.Excellent customer service at the counter. Could not have asked for any better
John D.The only thing this manager kept telling me was that she wasn't a drop off site and she's Was gonna do me a favor and accept the truck... Don't play smh
William M.Great service...
Joann H.Sheila is great.
Robert C.Kim was the name of the employee who helped me and she was absolutely wonderful! She deserves a raise
Cassidy L.Great customer service.
MICHAEL A K.Moving Pads we're not available. I got refunded - thanks to the diligence of the employee there! But hard to move some things without that. Otherwise great and easy experience!
Jane M.Outstanding service! Very friendly, too.
Richard W.When I picked up the truck there were boxes and blankets scattered in the back. Upon returning there was a $30 fee charged when I dropped it off with just as much (if not more) fuel as when I picked it up. This is ridiculous.
Benjamin R.The store manager was very nice!
Barbara B.Nice guy behind the counter (I didn't catch his name: was it Gary?). Very friendly and helpful. Seemed to enjoy doing his job. A big asset to U-Haul.
Thomas M.Have enough dollies. We made reservation, but no one was available !
Norbert O.U haul was full of trash when i picked it up. And they charged me for gas even though i filled it to the same mark as i picked it up i have a picture for proof
Nathan P.Tell them Dont look for UHaul look for building at the dead end of Habitat For Humanity has American Store list on the building. It was horrible to find. It was bad enough I had to pay 300 dollars difference for a one way trip as last time. I didn't order online but 300 difference. Only traveled with 500 couldnt pay the helpers had to pay additional money when i picked up truck.
marcella S.The truck was very dirty & had trash inside cab
Cynthia S.The only complaint would be I had done everything online and with mobile app but had to go inside to swipe a card to finish. Not a big deal, but not as seamless as advertised.
Gregory A.I don't know what can be improved. Customer service was great. I will definitely use uhaul again.
DONALD W.