Comentarios de los clientes para American Store & Lock #2

Did not include the appliance dolly that we paid for. Called uhaul customer service. Had to drive to two other locations that said they had it only to not have it. Finally made do with the utility dolly. Paid extra for mileage to drive to other locations only to find out it was a waste of time and not get the thing we paid for anyway.

I just adore the ladies that work here. They are considerate & conscientious. When I hadn't arrived for my 9am pickup, they called me and advised my reservation would be cancelled, and offered to change it to 10am. I was most appreciative; my car wouldn't start and Ihad to find another ride to get me there. I always rent my vehicles from American Lock & Storage!

Wonderful friendly people...

A great experience, thanks!

The staff was very friendly and helpful. I had difficulty finding the location. Perhaps signs along Wendover Rd.

This is the best location in town! It's so clean and friendly. I love the ease of getting in and out and the flexibility of the service. If I had to give any constructive criticism, I would just say that at the end of a very hard move when you're standing there sweating and really tired, it's hard to make long chit chat conversation with the clerk. She held us there about 10 minutes chatting and we were struggling to stand at that point. People just want to go at the end of a move. But she's so sweet.

Front desk ladies were very personable and helpful.

Mrs. Sheila is a kind and friendly person! She explained to me how to operate the truck! Lucia

The online check-in procedure was not working, so it took more time than it should have.

Ms. Sheila was incredibly helpful and kind. It was a great experience and we will use this location again if/when we need another rental. Thank you.

Freindliest staff I have ever encountered. Would certainly recommend.

Nothing at all! Everything was great! I feel as if i rented from a close friend or family member. New favorite location !

Excellent service, friendly, knowledgeable and helpful! Great people.

The assistant manager Ruth was wonderful! I'll be coming back for her everytime. It was night and day different than your usual uhaul experience. Usually you find an employee smoking out front or on their phone. She was attentive and helpful. Why would I go anywhere else?

Excellent customer service at the counter. Could not have asked for any better

The only thing this manager kept telling me was that she wasn't a drop off site and she's Was gonna do me a favor and accept the truck... Don't play smh

Great service...

Sheila is great.

Kim was the name of the employee who helped me and she was absolutely wonderful! She deserves a raise

Great customer service.

Moving Pads we're not available. I got refunded - thanks to the diligence of the employee there! But hard to move some things without that. Otherwise great and easy experience!

Outstanding service! Very friendly, too.

When I picked up the truck there were boxes and blankets scattered in the back. Upon returning there was a $30 fee charged when I dropped it off with just as much (if not more) fuel as when I picked it up. This is ridiculous.

The store manager was very nice!

Nice guy behind the counter (I didn't catch his name: was it Gary?). Very friendly and helpful. Seemed to enjoy doing his job. A big asset to U-Haul.

Have enough dollies. We made reservation, but no one was available !

U haul was full of trash when i picked it up. And they charged me for gas even though i filled it to the same mark as i picked it up i have a picture for proof

Tell them Dont look for UHaul look for building at the dead end of Habitat For Humanity has American Store list on the building. It was horrible to find. It was bad enough I had to pay 300 dollars difference for a one way trip as last time. I didn't order online but 300 difference. Only traveled with 500 couldnt pay the helpers had to pay additional money when i picked up truck.

The truck was very dirty & had trash inside cab

The only complaint would be I had done everything online and with mobile app but had to go inside to swipe a card to finish. Not a big deal, but not as seamless as advertised.

I don't know what can be improved. Customer service was great. I will definitely use uhaul again.

We were forced to get a 15' truck instead of 10' so it ended up costing us more money in rental and gas. Not that big a deal but usually moving in winter makes it easy to find that truck you need.

The front desk worker was amazing! Friendly and made it super easy to get truck. He already had me pulled up! He was also very professional! I will for sure use this location again!

Greeted with a smile and super quick service! Loved how nice the gentleman was and super helpful! I would absolutely recommend this location!!!!

Very very caring, took care of all my needs in one spot.looked out for me like a friend.

Great experience with location staff. UHaul booked my reservation at a location I didn't select (evidenced by a confirmation email I received showing the correct location). The staff here went above and beyond to make it right.

1st the phone number for this location was incorrect on the website and it took 3 additional phone calls plus a personal visit before I got the actual number for the location The Representative said our reservation was in the system however I remained doubtful until the actual morning pick up with not much confidence in the service received from Gary the female representative was very good secondly I was assured that a 15' truck would handle my 4 rooms of furniture even when I told them I had large items excessive boxes and a full house furniture a 15 foot truck was woefully inadequate and we had to make 2 trips and go through 2 separate loadings to get everything taken care of I was very disappointed in the service I received from uhaul

equip was well maintained but not clean. there was trash in the box, not alot but it was there.

Elizabeth Talley charged me extra stating I didn't put the gas back at a 1/4 tank when I bought the truck when it actually was. I was charged for 6 gallons @ $25.50 a gallon and $30 fuel fill up fee. I WILL NEVER USE THIS LOCATION AGAIN NOR WILL I RECOMMEND IT!!! I feel as if I was scammed. She said I brought the truck back at 1/8 of a tank and it does not take 6 gallons to get this to 1/4 of a tank. She was rude and unbothered and I'm pissed!!! I have pictures proving that I did not bring this back at 1/8 of tank.

The representatives where very friendly and helpful

A great experience !

Drop off was seamless and get accommodating.

Person behind the counter was very informal and moved me quickly through the process to check in. Dropping off the vehicle was even easier. Definitely will go back when I next need to move.

The only factor that prevented me from rating the service excellent was the cleanliness or lack of on the driver's side floor. Otherwise, it could not have been any better. I would say that the previous renter or renters brought a lot of mud into the van.

Great great customer service. Even came in to rent me a truck on a snowy day. Very friendly and fast service.

The lady at counter was suuuuper friendly- I can't recall her name, but we both had same initials (ET) I am so pleased to know that I can rent a truck for $25 a day, and deal with such an efficient & helpful service person!

The people at the pickup point excellent courteous and above and beyond help other than that I hope I never have to have any dealings with U-Haul ever again everyone else in headquarters or local headquarters in Charlotte were of no help confused or had to call back 628 * or wait days for information I think you guys need to review yourselves I appreciate the fact that the local people where I picked up the first rental van gave me excellent help and a ride home I don't know what else to say overall I hope I never have to use U-Haul again maybe I can move by boat the next time raft or just float out to sea now

I recently rented a Uhaul from Richmond, VA on 11/25 to Charlotte, NC. On my drive to Charlotte, at around 5:00pm I realized that the headlights on the Uhaul did not work at all (even the brights didn't work). I had about an hour to go before reaching my final destination. Driving on the interstate at night, without functional headlights was EXTREMELY stressful not to mention VERY dangerous to me and other drivers on the road. It's also against the law! The rental was less than satisfactory. The truck I was given (and all rentals) should have gone through a full and proper operational inspection prior to allowing someone to drive it out of the parking lot! I'm expecting a response and action on your companies end to remedy this and make sure it doesn't happen to other renters moving forward. Thanks

Staff at this location were very friendly and professional. Highly recommend them.

Uhaul overbooked and made me drive all the way to this location which was farther from my destination.

24 hour drop off. Didn't interact with anyone

Great experience, would definitely use these guys again. Thanks!

Great service, quick and clean. Best customer service I have seen in a while!!! Keep it up

Everything was smooth and the customer service was Outstanding! It was the most fun ever picking up a moving truck! Don't change a thing!!!