I told the lady I didn't want the $14 coverage and she charged me for it anyway.
Lorie M.
Customer Reviews for American Store & Lock #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Staff was professional and very knowledgeable about the service and details. Most helpful.
Joe M.The tailgate door of the truck bed was jammed and does not open. We were able to lift our things over and in but it created an extra challenge!
Michael W.Everything was amazing! Truck was very nice and the pick up drop-off was hassle free.
Shawn W.Nice clean professional and friendly. Hassle free.
andrea J.My car was vandalized in the store parking lot. How can uhaul help me pay for all the damage?
Henrique O.The only problem I encountered was that the truck I reserved thru UHaul's website and was told was guaranteed, was not available at the site I chose to pick it up. So, I had to pay twice the rental price for the one truck that was available. This is a bait and switch scam. When I tried to claim my $50 reward for Uhaul not having the truck that was guaranteed, their website gave me the run-around to the point that I just quit trying. I'm sure this was the desired outcome by Uhaul. Do NOT trust their online biooking service. After booking your truck, call the pickup location and verify that they actually have the truck you reserved. The poor woman running this location said this happens all the time and she has no control over what Uhaul promises (but frequently fails to deliver) on their website.
Kelly R.Excellent experience...the clerks at the desk were very friendly and efficient...will definitely use this office when we need Uhaul again!
Don B.The Ladies at American Storage are top notch. Always friendly and kind. The front office/ lobby is warm and welcoming. From the time you walk in , you feel customer service is a priority.
Erika M.The representative was extremely nice and respectable, the truck rode like it might need some suspension work but it was overall great
Tonya W.Omg!!! Ms. Sheila and Ms. Ruth are absolutely amazing!! They made an extremely frustrating time absolutely enjoyable. They made sure we had everything we needed. They got me the right truck AND storage units. They were very patient with us and didn't try and sell us things we didn't need. They are freaking AWESOME!! The sweetest women in the world. I wouldn't have made it through the moving process without them. Oh...and the candy and refreshment was right on time that they offer to the customers. My experience with these two wonderful women was top notch. My girlfriend and I are extremely pleased and as long as they are there, you have us as customer. THANKS MS. RUTH AND MS. SHEILA!!!!!
CHRISTY B.When i did my overall walk thorough the uhaul hadn't been swept.
Kaylan W.The process was seamless. I was able to get the truck that was reserved. Needed it to move a dresser added less than 10 miles.
Antoinette B.Nada
Melba B.The staff at this location was awesome.Friendly, professional, they delivered an excellent experience for the rental of just the right vehicle I needed to get the job done. Shelia is an amazing woman!!!! Thank you, Debbie Bass
Debbie B.Lady at the front desk was very helpful . The location is in the cut but it is good.
TONIYETTE S.Nothing. Shella was very courteous, friendly, and knowledgeable. Can't ask for anything more especially when it comes to customer service. Also loved the set up for customers coffee,snacks, and water.When I have the need to rent a Uhaul again this will be the place to to go to.
Maryann H.Everything was great. Fantastic staff at this location.
David S.Representative was excellent
Sharon M.Nothing. Ruth and Shiela were perfect!
JAMES T.Equipment was not as clean as should be. Cigarette butt in cup holder and rear of van was dirty. People at office were very nice and efficient…but I was disappointed to be charged a $10. insurance fee when I had specifically refused the insurance online. I was never asked about it in the office and since I had specified exactly what I wanted and did not want, I didn't mention it further. When I asked why the charge was more than expected, I was told I was charged the insurance fee and that it could not be reversed. I was disappointed!
WILLIAM C.Very helpful and personable service counter representative.
Dawn O.Everything went well. The process was very easy and the ladies were excellent. My only comment would be that the windshield needs to be cleaned on the inside and out. Otherwise, I will continue to rent from this location.
EUGENE G.The representative called me saying I was liable for property damage I didn't contribute too. I brought the truck back and parked in the same area where I got it from. I wasn't advised by the representative to park the truck in another area on the cub. I was only informed by the representative that I could return the truck later that day and to drop the keys in the night Dropbox which I did.
DAPHNE C.The lady at the corner was extremely helpful and friendly. 10/10 would recommend it.
Win M.I had an old vehicle broke down on the highway was on the side of the road for 4 hours
Johnny C.Thanks for all your help
Wonderful M.Very urban and the assistant manager wasn't much better.
Rashawn N.Returning the truck was very very painful. I was trying for more than 30 minutes.
Atikurrahiman J.The app is horrible. The pickup process didn't work, so I had to go in and cancel my reservation and make a new one. Luckily Sheila is awesome and made it a quick process.
Jacob D.Nothing, great customer service!!!!
Tashauna S.Nothing to improve. The Staff was Excellent/ 5-Stars!!!!
Ben W.The self return process online was cumbersome and a pain actually , and lucky I read the text about the $20 charge if not completed .
GEORGE L.Shelia was great! Very kind and friendly, I would definitely recommend this location.
Gregory B.scheduled pickup at 730, place didn't open till 9a - had to wait until 9a for place to open until I could pick up.CHANGE INFORMATION ON PICKUP SO THIS DOES NOT HAPPEN. Why let me schedule a pickup for 730a if I can't pick up until 9am. Not cool, put me behind in everything that day and still had to return by the drop off deadline and wouldn't add 1.5 hours. Not a great start for the day, thanks UHaul
PAUL M.Better instructions for the lock involving the other arm piece needed besides centering the code. I have never encountered a lock like this and the additional instructions provided by online chat was extremely helpful.
Kelly B.Great service- very helpful and friendly Can was spotless and ran great Tom Smart
Thomas S.The American Store and Lock person was super nice and customer oriented. She helped me with my online process. I highly recommend the American store and lock location!!!
CYNTHIA E.I was horrified to find neither attendant was wearing a face covering. This threatens the health of all, and is in violation of the law.
John S.The return process was ridiculous, all of the photos that needed to be taken upon return of the vehicle is a hassle. Would not recommend using the mobile phone check in/out process.
Travis S.No comment
Walter G.Did not include the appliance dolly that we paid for. Called uhaul customer service. Had to drive to two other locations that said they had it only to not have it. Finally made do with the utility dolly. Paid extra for mileage to drive to other locations only to find out it was a waste of time and not get the thing we paid for anyway.
Lucinda C.I just adore the ladies that work here. They are considerate & conscientious. When I hadn't arrived for my 9am pickup, they called me and advised my reservation would be cancelled, and offered to change it to 10am. I was most appreciative; my car wouldn't start and Ihad to find another ride to get me there. I always rent my vehicles from American Lock & Storage!
Elizabeth T.Wonderful friendly people...
PAUL D.A great experience, thanks!
Matthew M.The staff was very friendly and helpful. I had difficulty finding the location. Perhaps signs along Wendover Rd.
Susan S.This is the best location in town! It's so clean and friendly. I love the ease of getting in and out and the flexibility of the service. If I had to give any constructive criticism, I would just say that at the end of a very hard move when you're standing there sweating and really tired, it's hard to make long chit chat conversation with the clerk. She held us there about 10 minutes chatting and we were struggling to stand at that point. People just want to go at the end of a move. But she's so sweet.
SUSANNA B.Front desk ladies were very personable and helpful.
Lauren S.