There was a lot of confusion. The worker there had no idea what he was doing and had to call multiple people to help him. It took 30 minutes just for him to figure things out, then I had to drive a few miles away to pick up the uhaul. There was more confusion and phone calls before I was able to drive away with it.
Christina F
Appliance Plus Charles City
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Charles City, IA 50616
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Cómo funcionan los comentarios de U-HaulI had to drive an hour out of my way...this was only a pickup location...absolutely no service
MICHAEL NWhen u have a truck sitting on your lot for three days undont take your sweet time processing it
Stanley BNothing, the woman we worked with was very helpful and friendly. She was a pleasure to work with on what would have been a stressfull day for us. Everthing went smoothly. No problems what-so-ever. Will use them again. The truck was clean, comfortable and a pleasent ride. A perfect day. Thank You!!!!!!!!!!!!!!!
JANE MThis was partially my fault, but the location failed to process my drop-off for two days. The trailer was dropped off by my brother-in-law on Sat. 5/30 and the employee sent me the link to upload pictures of the dropped-off trailer to complete the drop-off and close the rental. The employee didn't tell my brother-in-law about the link or that it expired when they spoke. The link itself didn't say that it expired either. The link expired before I could get to the drop-off location and take the pictures. The employee was very helpful and told me he would make sure the manager processed the drop-off when he came in on Monday 6/1. The drop-off was never processed and I received a call today 6/3 asking if I still had the trailer. I explained it had been dropped-off on Sat 5/30 and the caller apologized and said she would take care of it. I see now that the rental finally closed. Improvements would be better communication to the customer on drop-off procedures.
Maria S