Better drop off truck area kinda confusing but nevertheless I got it handled. Overall awesome experience
JAMES F.
Iron Hills Storage LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Cedar City, UT 84721
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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There was no one at the drop off location. Which was given to me by the pick up location. Also received a text and a phone call from uhaul with the same location. Called the number on the door. Guy who answered said his brother was there. I said no one was there. He said to drop trailer in front of office. I'm 62 years old and recently had carpal tunnel surgery on both arms. Right arm 4 weeks ago, left arm 2 weeks ago. My wife is 64. We had to lift this trailer off my truck with NO help from uhaul. Tongue weight was ridiculous. I hurt both my hands/arms and my wife and I both hurt our backs. Before a holiday weekend that we had lots of activities planned. I called the 800 number to complain. Matt the area supervisor called back. He couldn't care less that we were injured. Never once expressed concern our offered any kind of apology. Just said probably 4 times that I should have called the 800 number to drop off at some other location. In other words it was all my fault. Now I should have thought to call. I didn't. Matt said several times I should have never been sent there. Like I would know that. Matt offered me nothing. He refused to even discuss any compensation. Just kept saying “you should have called the 800 numberâ€. Once again all my fault. I didn't sleep that night because of severe pain in both hands/arms. Mostly my left. We had a side x side trip scheduled the next day. We had to cancel. My wife and I both spent all day Saturday and half a day Sunday laying on ice because of our backs. It was much worse by Saturday. I honestly don't know why Matt even called me. Now I didn't expect much if anything in the way of compensation. I would at least have expected to be show some concern and respect. Instead all I got from Matt was he really didn't give a shit and it was all my fault.
Michael B.Poor communication, gas gauge on vehicle not correctly marked. Vehicle was not clean. Expensive rental
Daniel H.When I got there no one was there, even though the Uhaul sign said park inside. I called the phone number that they said to call, and no pick up. I left a message and waited 10 minutes. I eventually left. Never did get a phone call.
Markley W.Make sure that they are aware that there is a user Gide on the sun viser if they need it
LeeAnn B.