The door was locked - said back in 30 min. - but I dropped key off in lockbox in back of store. My son used this location before so he knew what to do.
Stephen K
U Stor It Gary Avenue
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Carol Stream, IL 60188
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Agent was unattentive. Charged me for optional insurance that I declined when reserving. Blaring disco music while checking out. No help with trailer. Completely unprofessional and will not visit this location again.
Joseph KThey had a lady there to help hook-up.(Nothing against ladies but the trailer was heavy & they couldn't help much. Same story on dropoff.) I brought the trailer back a day early but was charged full price even though I reminded them it was a day early. Corporate contacted me the day AFTER the trailer was due to tell me I was late so 2 days isn't enough time for them to take care of the paperwork. I have been calling for 2 days & NO ONE ANSWERS! I just get the answering machine. FRUSTRATING
Dennis BThey were closed when we dropped off the trailer..
Lory PI made an online reservation for a 20’ truck, two weeks in advance, to be picked up in Downers Grove. I received a call from a customer service center two days before my pick up date. I was informed the truck I ordered would only be available at a location 12 miles away and I would have to pick it up the next day. I went to the location as required and they didn’t have the truck. I had a very tight timeline and had to settle for a 15’ truck unless I wanted to travel 45 miles to go get the 20’ truck. Very frustrating!!
David D