i had problems releasing the equipment on the app, i kept trying to contact support for over an hour, the car i rented was dirty and the equipment i rented was incomplete
Leonardo L
SF Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burnaby, BC V5H2A1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 1.5 Average Customer Rating
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The application of U Haul can be used properly as I can't upload the photos properly as required and that brought the problem I can't finish the online check-in myself. Pls check and fix this problem as I tried face this problem twice as I've used U Haul services for twice.
Yuen FHave someone there who understands what they are doing with the trucks, payments and booking system. Make the location better, the office was hard to find and an uncomfortable environment
Sam SThey do not come out to check the vehicle with you. I let them know that they printed the wrong fuel level on the contract and they just told me to send them pictures and they'd handle it. They did not handle it and I am left with a $115 fuel charge, even though I left the tank with more gas than when I picked it up.
Sheryl CUhaul neighborhood dealer is only a good idea if dealer can be physically present to help you. Unfortunately I am not able to get personal help as dealer told me to pick up truck using mobile app while dealer is at home on Sunday morning. On dealer and uhaul website both showed that this dealer is opened on Sunday morning. I struggled to register the app, took me 1/2 hour standing outside. Lucky it was sunny. If it was raining, I would it cancel it on the spot. Also the app direction is inaccurate resulted calling uhaul anyway. Overall experience, actual physical dealer should be presented, instead telling you customer to do mobile on the spot.
Ming-Yu L