I think it was the uhual app that had an error. I wasn't able to open the lock box to return the key and had to call uhual for instructions. Otherwise, it was great.
Jason W
Asome Store
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Burnaby, BC V5C1C6
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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You charge me double with no reason. I never again rent in UHAUL
Alan BThere is no lighting by the vehicle or the lock box, making it difficult to access after hours. The location is probably great during the day if a human is available to help, but the mobile check in process is ABSOLUTELY HORRIBLE. Doing the ridiculous, non- intuitive, mobile process in the dark is brutal.
Shoshana AI am tech savvy and want to confirm the process was difficult - I had to keep calling the agent given complex process and unclear instructions to pickup and return vehicle. But the most frustrating situation was that I disputed the the level of the gas tank level when I first picked up the vehicle(I only took a picture of odometer, and not the fuel level) - But regardless, I asked the agent and she confirmed how many KM's I drove, and she said 32km, and indicated I would be charged $30 for gas. How does 32km of driving correspond to $30 gas surcharge?
Pietro PI could not access the lock box information through website alone, and needed to download the app. The store clerk was not helpful even though the instructions on my phone said to ask the U-Haul rep for the keys. I would rather go somewhere with someone that can help.
Josh T