I had a very frustrating experience with U-Haul. First, my reservation location was changed to a location an hour away. When I asked if they could find a closer location, the representative refused and offered to cancel my reservation instead. He canceled it and hung up on me, so I had to make a new reservation and rearrange my plans. Then, on the day of pickup, I received another call asking if I was coming or if they should cancel my reservation. I had already scheduled a pickup time for 10:30 AM, so I didn’t understand why I was being asked this. I understand that things can happen, but this was not a professional way to treat a customer. I needed the vehicles and had to make several adjustments to get everything arranged. I believe customers should be treated with more respect and courtesy.
Jose L
Auto Repair 101
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Buellton, CA 93427
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Cómo funcionan los comentarios de U-HaulThe person behind the counter was uninterested, curt, and unhelpful. Otherwise, the rental was fine.
Natalie WI come into a drop off location unfriendly to any kind of U-haul eauipment. Worst I have dropped off at. First I am told the way I can in made it difficult to drop off. I replied I was never provided instruction of how to come into the cramped site not suitable for easy trailer drop off, lanes blocked and no way to drive through the property to the next driveway! The attendant asked if he could drive my motor home and i allowed him. As he seemed to impatient with me to drive my own vehicle to unhook the trailer where he wanted in this unsuitable U-haul business location. I asked him not to damage my motor home and he said he would try. I replied, don't try, don't damage my motor home. U--haul has really declined in business practices and customer service,. Again, the day I never need another U-haul rental will be one of the best days of my life as U-haul drive away one customer after the other. Poor rental equipment, poor equipment maintenance practices, and a very poor culture of sending the wort U-haul equipment to the next location. Just look at a U-haul location and more U-haul equipment is on the lot than on the road and it is clear whey this exists. U-haul culture, it management, its supervision, its employees are fed up with U-haul like all U-haul customers..
James CHelpful location
Anisa HExcellent service and facilities, great individuals to work with.
JACOB B