good experience will use uhaul again in the futureROBERT B.
Moving Truck Rental in Brookfield, MA at A-1 Parts Inc
(Distribuidor de U-Haul del vecindario)
Brookfield, MA 01506
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mié.: 9 a. m. - 6 p. m.
- Jue.: 9 a. m. - 7 p. m.
- Vie.: 9 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Brookfield, MA 01506
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
I was told the additional items requested (furniture blankets and dolly) were secured in the truck. Made it to my destination almost an hour away and they were not. When I tried to call the pickup store, it took me an hour to get through. I left a detailed message on the first call requesting a call back. No call back was given. When someone finally picked up on my fifth call an hour later, I was told that those items would be removed from my bill, and not to worry. When I went to drop off the truck at a different location today (dropping off at the same location was not an option), these items were still on the bill. The lovely gentleman at my drop off called U-Haul and asked how he could remove them from our bill, and they told him that I needed to call the pick up location. I shared that I had already done this, and U-Haul said the only thing that could be done would be to transfer my bill back to the original location. I am currently being charged for the entire bill, and I need to call the original location back again tomorrow as they were closed today. Essentially, U-Haul makes it incredibly difficult to solve any problems through their hotline and punts them down the line to their service stations. It falls to the customer to be their own customer service. If I can't solve this over the phone, I will need to go down in person, wasting time and gas. The gentleman at drop off noted that the pickup location I used, â€œSeems to make a lot of mistakes.â€ If you must use this site, triple check everything!SARAH A.
I was originally scheduled to pick up at 0730 on Boston Rd in Springfield, MA. About 36hrs before pick up I was informed my new pick up location was 30 miles away in Brookfield, MA at 0900. That was an issue that caused my to rearrange all of my moving day scheduled activities and contact all my helpers of the time line change. It didn't "ruin" my move day, but it was an added stressor to an already stressful day of moving. The employees at the Brookfield location were very helpful. Which was nice.Brian M.
I ordered 10 furniture pads. I got 1. No one at the facility in Brookfield seemed to care. I was given the address of another U-haul. No offer was made to call as a courtesy. When we got there, they were closed. Interior of the truck was filthy.Robert M.
The place was fine, but the fact that I had to go 40 minutes out of my way to get a truck when I set it up in my town over a month in advance is bsKai A.
key for vehicle was not the correct one in the boxRobert G.
worst experience in renting ever!!!! will NEVER rent or recommend your company again. Have already started posting this experience to every Biomedical technician on the Bio-med private website.JONATHAN J.
Ashley @ A1 was awesome and helpful for the entire booking, pickup, and return process! The equipment was clean and ready to go.craig D.
Service was perfect no need to change anythingARON B.
We never got the final bill. Up to that point we had so many text and email notifications they really kept us informed.Brian B.
It was a lot of work and time doing the self check in with all the photos and instructions.Deborah W.
Uhaul corporate line hung up on me 3 timesROBERT P.
From the location I have nothing to complain about, I only have a complaint about the application system that canceled my schedule the day before, delaying my move to 6 Â½ hours after my schedule and thus making me have to book in another city so I won't be late anymore still my change.JAMES L.
The only thing I was upset about was I ordered a dolly to be with the uhaul and got charged for it and it was not there and I asked to be reimbursed for it and never didDianna D.
drop location not clearly marked. had to ask for help to unhitch.Karen B.
The price of a rental was fine... but adding 99 cents/mile was ridiculous.. it ended up costing me almost $100.. well overpriced.Thomas S.
Your dealer needs to understand the equipment being rented. Only when I turned in trailer, the gentleman informed me that I should not have used the trailer because of previous major damage that as a customer I was unaware of!ken H.
Great service and friendly.Craig M.
Very quick checkout and return. Sales women was very friendly.Dianna P.
The 24/7 truck share process is a neat idea but takes to long to process. Took over half an hour get the truck.Alexander B.
I did mobile check in so I could get it before the place opened and we'll needless to say that was a total fail all the uhaul stuff was snow plowed in covered in snow and no one around to help I was Stuck in the parking lot for another hour till they opened cleaned off the truck got out a tracker to push it out of the spot it m was stuck in and then I was still forced to stop at my home get my roof rake and clean the roof off myself making me incredibly late for where I needed to be and no it didn't snow over night it did the previous morning. People were friendly but that just wasn't enough in my opinion....Jennifer T.
The only issue I have is that when I went to return the truck, my app on my phone wouldn't recognize my location. I have to call to get a refund because they charged me $20. I don't need â€œanother thing to doâ€ while in the middle of moving. But, the woman who works at the desk at the location was super helpful and a real hoot!Susan M.
Uhaul App lagged during photo upload and required 3 attempts to drop off truck.Maxwell M.
Please update your inventory records to reflect accurate inventory.... You could also do a better job at customer service (Chicopee, MA location)Edward H.
I purposely scheduled a pick up 10 mins from my house a month before I needed the truck. I was confirmed the day before pick up that I had to go an HOUR out if my way. Do that's two hours wasted. Never mind that I had to wait for store to open at 9:00 when I already scheduled for the 24/7. I called and spoke to customer service and they were not pleasant especially a certain one. I would NOT recommend uhaul to anyone!! For the $526 that I paid I was NOT happy with the service.Lee B.