I had a reservation for 8am on a Monday and was supposed to pick up via contactless pickup. When I arrived at 8, I tried to check in on the app but was met with a prompt saying that my equipment wasn't available and to call the 1-800 number. So I did and found out that my vehicles was probably ready but I just had to go inside the OCR to get the key. I went inside and waited at an empty counter for 10 minutes before one of the employees acknowledged me. So I explained the confusion with the app and how I wasn't sure of the van was actually available or not to which the employee replied in a very agitated state. I was rudely informed that OCR Ia closed on Sundays and doesn't not open until 8am on Mondays so therefore they cannot have the van ready by 8. This was a little confusing also since this location in advertised as a 24/7 rental location. I even had the option to book at all hours of the morning, so it leaves me wondering what would have happened had a booked for 7am or earlier? I actually asked the employee why they offered pick up for 8am then if they are adamant about being unable to provide that but she just ignored me. When I finally got the keys, I asked the empire where to find the van because I noticed multiple outside and she responded by pointing and telling me "out there". So after I went and found the vehicle on my own I had to do a walk through on my own to "agree" to the rental (I documented the damage, mileage, and gas level prior to me leaving since I wasn't provided with any of that information). While I was doing this, I noticed that the drivers side window was cracked a couple of inches. It has poured rain over the weekend, and sure enough the inside of the cab was soaked. The floorboards, the dash, the door, and especially the seat. The back of my pants were soaked by the time I got to where I was heading that day. It was an awful experience from start to finish. I've never had a problem with UHUAL or their customer service in the past. I'm not quite sure why this location (which is a franchised location) is so nasty. I'm new to the area and when I shared my experience with neighbors and coworkers, I was told that this location is known for the awful way they treat people. I will certainly never go back. And after being yelled at, disregarded, and soaking wet, I feel like I was taken advantage of/ robbed of my money.
ETHAN M
Oakhill Self Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Bridgewater, NS B4V3J5
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Continue doing exactly what they did for me. Staff were pleasant, courteous and prompt even though they had lot of other activity going on.
JOHN WGreat service
MICHAEL NYour the bests 👌
WILLIAM Dprovide costs if return location differs from pick up location
ELIZABETH A