I want to point out a big dissatisfaction when I arranged for returning the trailer. I called the UHaul number as instructed on the contract. The person answered the phone was so unprofessional. First, he told me to return the equipment to a location farther away. When I asked why can’t I return the equipment in my area, and not go all away agent is in another state. He almost cut me off and said “do you want to file a complaint I can transfer you to the customer service department. I said the location you want me to take the trailer to is in another State; there is one only a few miles from where I am, and is in town and in NY State. So he gave me another location, in the same county, but further away; and Hung Up on me before I could say anything. Isn’t this the after service corporate culture. Anyway I took the trailer to the local near me where I wanted to return it to. The local agent took the trailer. No hustle! So I give the local agents 4 stars. The company overall a One Star.
HENRY CHAN
Mystik Valero
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brewster, NY 10509
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Such a smooth transaction with pleasant people. I have used this place in the past and continue to use this place. Recommended.
Paul DushajNo problem Quick return
Arnold YoungGood experience… had everything I needed… paid exactly what I expected to pay… thanks!
Edward VreelandThe employee was rude on the phone. Kept hanging up. In person he wasn’t too friendly either. The truck was fine.
Laura Carrillo