I had to drop off after hours due to my work schedule. This caused an “after hours” fee to be added. I spoke with personnel at the shop and that fee was waived due to my issues picking up the truck. I didn’t actually interact with any personnel at this location in person.
Jeff BU-Haul Moving & Storage of Brentwood
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Brentwood, NH 03833
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulThey did everything right.
Kenneth NMake sure the trailer is maintained and sealed to prevent leaks.
Bradley EI would give a first X miles free with every rental. More rural locations have to drive outside of their pickup/ transport/ drop off area to top off fuel which adds cost. I realized this and ended up fueling from a gas can to avoid these charges. This would be a nice promotion to set you apart from the competition.
CURTIS RFriendly, thorough, in/out and on my way.
Michael OGreat communication. Excellent service. Best Uhaul experience I have had.
Ryan CWe were treated like valued customers by the manager, Steve, who took the time to check us in late in the day. He took personal attention and making sure the truck was parked and ready to go and equipped with the accessories that we needed. It’s obvious that Steve knows how to take care of customers and make them feel appreciated.
Charles RThe salesman Steve was amazing. He was very knowledgeable and concise about the process and made it very easy and accommodating.
Rob PGreat Experience.
Stephen MNot a thing! Steve was so professional, kind, prompt with meeting our needs.
Tammy MStaff was fantastic, very helpful.
Andrew FWe got charged 5 days to use it when we only used 2 days, resulting in $700 is absurd. We rented a 2026 Chevy Tahoe to haul it and only cost about $168. The 5 day factoring for a safe trip equates to 3.2 hours of driving a day. 8 hrs of driving is two days..and that's with only one driver. It's also BS that someone could rent the same trailer drive it to Alaska and back for less than we paid. Your system needs to be revised or I wont rent a thing from you again. Not only that. The guy at pickup told me that it would recalculate upon return and the unused days would go back on my card. Only 78 dollars went back on my card.
Adrianna MVery helpful and as accommodating.
Mark LThe staff at the Brentwood location are always professional and helpful. They always have equipment ready to go when I arrive. I keep going back because I know i can depend on them.
Ellen DGreat job thank you for your assistance.
Peter SSteve was AWESOME. He was there an hour early and wicked helpful!
Jessica GRented in Exeter . Charles was friendly and knowledgeable. A pleasure to deal with. Thank you for a smooth transaction
Linda DThe service manager Steve was excellent took great care of me
Catherine JThe Brentwood NH location is always great! Nancy the Manager is always friendly and helpful. I am sad to hear she is leaving.
Julie RQuick & easy
Robert GVery good service
Kenneth SU-Haul rentals have been so convenient for me when I needed to get large construction supplies for my home. And you can't beat the price.
Stephano EThe wiper blades were so bad when it rained I couldn’t see out the windscreen.
Steven BThe staff was excellent! So helpful and pleasant to chat with.
Emily MThe team was so wonderful and thoughtful to ensure we found petrol nearby, got is sorted out with a powerful appliance dolly and rented us 6 very useful blankets. I wish I could rent from them every day!
Sargent KGreg was very helpful and accommodating, should be held as a valued employee. I will return to use this location based on my experience with him. Thank you!
Andrew LThe fact that your signage tells the customer that they must use your awful very large app, that doesn't work to turn in the vehicle is absurd. Especially when it can be done through the same online booking portal. You changed reservation without consent. Never using uhaul again
Daniel CEverything was great. The uhaul rep at the location was knowledgeable and professional. She was funny too. I only wish it opened a little earlier than 0800.
Daniel FEasy to get the uhaul after hours. While I appreciate the dolly being available and in the back, it was located at a spot that was in my way for the item I was moving. We didn't use it, but I had to remove it. Put it closer to the front or something if it's going to be there. I shouldn't have to explain to someone that, "Yes, the dolly is removed. But I didn't actually use it ."
Benjamin CDon't recommend mobile pick up option and don't recommend exeter location. I had put in a request 2 weeks prior and wasn't able to do mobile pick up even though trucks were available. Still giving 5 stars tho bc this brentwood location was amazing. Nancy in person was very helpful. Jazz through customer service was very helpful as well.
Tabitha MEveryone was so friendly,accommodating,and professional.i have and will highly recommend them.
Holly CGreat uhaul location. They always have what I need. Friendly staff!
Michael SThank you
Roberta FGREAT SERVICE
David FNew manager / staff not friendly Previous manager was great - moved back to Florida - she was a keeper ( friendly - hard worker )
jan pClean, secure, friendly. Good place.
Derek QYour mileage rate is too expensive now I think you ought to go back down to your other mileage rate so more people rent it I understand the world is expensive but you're too expensive and it makes it not worth it to rent it because other companies will overcompensate you and take you
MATTHEW LThe person I spoke with, who was the general manager, could not explain how the total charges worked. The truck that I rented was returned with supposedly 1/8 of a tank and I was expected to return it with a quarter of a tank. She did explain that I would received a $14 credit. What she couldnt explonm is how the final charged worked. On the credit card screen, the total was $79 and she told me my card would be charged $93 when I asked her the difference she said it was the taxes , When I told her taxes we $7 and included iun the $79 she told me that she had to charge my $93 or I couldnt take the rental. She then said that that what was on her screen and she didnt understand why. After much discussion she told me my card was authorized for 93 and I realized that you would authorize without the credit and give me the credit when i returned the truck with a 1/4, When I asked her about the 1/8 tank she said that they charged the customer and extra $100 for that. I asked if I could make it to the nearest gas station with that little gas and she said "you should be able to" Should? I said if you collected and extra $100 you couldn t send someone to put gas in it to make sure I didnt run out of gas she said she didnt have time????? I have rented from U haul many times and this was the worst pickup experience ever. The drop off with a different person, went smoothly.
DAVID FI rented a open 6x12 trailer with a ramp. I was told that the ramp was 6' opening. I drove 200 miles to pick up a Can Am spyder and then found out that the ramp opening was less than 5'. So I wasted my money on the rental and the extra fuel to go there and back. I will never trust the workers of a U-Haul dealership again.
MELVIN TGreat experience. Thanks.
DAVID MHelpful and friendly
MELISSA WNancy was wonderful. Very helpful.
DODSON CNancy and the rest of the crew are just amazingly helpful and efficient here! Great experience—would gladly use them again!
SHARON Avery happy with my rental
CHARLES RThis location is the best customer service of all the uhauls I have ever used.
kurt bFriendly service, quick and easy pickup and drop off
Mike CTruck was old , no modern conviences for today’s renter. Wish it was clearer that no ramp was included in the rental . Woman was very rude upon return . customer made honest mistake on return position and person was rude and not very helpful
SCOTT DEveryone I spoke to was incredibly friendly and helpful. I would absolutely come back to this location for any further rentals.
Leigh-Ellen MStaff there always helpful
MICHAEL MAgain very pleased and will absolutely recommend u-haul to everyone and will absolutely use U-Haul again if needed
Melissa OThe sign said to wait in the U-Haul vehicle and someone would come out. We waited for 25 minutes (being good rule followers) until getting fed up and going in. I felt like we were ba bother to the person working there.
ALISON BNancy and her team are amazing!
VIRGINIA CEverything was perfect from pick up to drop off, well done
EUGENE PThe girl at the desk was very helpful and very cute as well. Her last name was Rodriguez.
BRIAN MAbsolutely nothing, she was very professional and sweet to work with. And she is awesome at multitasking. I will most definitely recommend people to go there. I couldn't be more pleased.
RONALD G