Moving Truck Rental in Brandon, MB at Advantage Auto & Trailer Sales

Very knowledgeable staff.

prices seem high for the use . i guess it would seem more feasible if i was using it out of town or for profit.

The service from this location was great, however, after making my reservation 1 month in advance I was phoned on the friday prior to my rental to be told that there was no truck available for my rental. Obviously this was unacceptable so the customer service rep told me he was going to phone around and try to find me a truck. While he was doing this, I also phoned around to find a solution. The rep phoned me back to tell me that he couldn't find anything. I informed him that I found a truck at a different location but I needed to return it to Brandon (it was reserved to be a one-way initially). I told him I would be okay with this if all of my EXTRA km's were compensated for and I wanted the $50 reservation guarantee. He told me that I could not have the $50 along with the km compensation because that was "more than enough". I should not have accepted that as I now had to pay for gas to drive the truck back when it was supposed to be a one-way in the first place. So in the end this rental ended up costing me $50 more and it was UHAUL'S fault. I can't believe the service I received from one of the largest rental truck companies. They should have went the extra mile to ensure I was receiving the exact same price I planned for in the first place. When someone makes a reservation a month in advance you guys should have everything figured out prior to the weekend your customer is moving. Extremely disappointed in your "service". The rep's name was Kevin.

I rented a uhaul to move within the city. I prebooked it to be ready for 8:00, I had people waiting at my house ready to help me move. There was 4-5 guys standing around talking about how cold it was out. We signed the uhaul agreement, which made no sense because the guy took a copy of my drivers license and it wasn’t even going to be me driving, it was my dad. I asked if they should see my dads and he said “no, that’s fine.” I know he has a drivers license but how do they know he does. They are just allowing anyone to drive a vehicle without proof of a license!!! The truck was frozen solid, we wasted 45 minutes in the yard letting it warm up, it would have been nice if someone started it since we had it booked for 8 am. There was no ice scrapper in it so it was good we brought our own. 2 tires were low and the guy kept saying it was from the cold and didn’t want to come outside to see but it was more than from the cold. He had to add quite a bit of air in the tires. I understand that things happen when it’s -30 but when you rent a uhaul or any vehicle for a certain time you expect that it will be ready to jump in and go. I was glad we chose to get a uhaul vehicle to move instead of loading multiple vehicles and making numerous trips. Everything was done in one trip which made things go fairly quickly. I will likely rent a uhaul again but I will not deal with Advantage Auto & Trailer Sales. They really need to work on their customer service.

My previous rental 14 years ago in Calgary was a gong show and I was quite apprehensive this time. It went like clock work. I would gladly recommend this outlet to anyone who asked.

I was driving a long distance so I was very impressed that they provided me with the newest truck available.

Excellent service, smooth transaction. Great place!

i made a reservation in vriden but there was no truck so i had to drove to brandon to pick up the truck, which is fine, but also i had to drove to brandon again to drop off the truck. when there is a branch in vriden so i could've drop off the truck there instead going all the way back to brandon. So i had to pay a lot and also was really inconvenience because the agent screwed my reservation i was unable to change my drop off location.

This is by far the most outstanding UHaul location I have ever dealt with. Their customer service is consistently above and beyond. Advantage Auto is a wonderful location.

No problems whatsoever. Quick service. Knowledgeable staff. Would definitely rent from this location in the future.

For Canadian customers use kms. Your computer estimated 130 miles instead of 130 kms. Had I not been paying attention it could have overcharged me 2. My husband was the driver but he is technology challenged. I am disabled and I had to climb inside the truck to take pictures. Is there another way to return the truck for future reference?

There is nothing that could be improved. The rental process was so smooth and fast. I was very impressed.

There was a major communication foul-up between the online people and the on-site people. We were to have the uhaul truck until 6:30pm on Saturday but because there was no communication between the two groups we just about didn't have it at all. Then the woman online had no idea that Brandon, Neepawa and Melita were miles apart about 480km round trip back to Brandon and had the rental as a local haul. I would say on a scale this experience between online and onsite personnel was a 2 and only because we drove ourselves most of the night were we able to make the move work. I would not recommend U-haul online to anyone ever.

Other UHaul locations here did not have an auto transport trailer available.

Everything work well. Had no problems with the vehicle. Completed my move and paid less than $100 very happy thank to U-Haul.

I feel the u haul was a little pricey saying that it pulled well thank you Shirley booth

Lower your rates they are stupid high and no need of it being that high especially where we did the same move three years ago for $500

Transaction went smoothly. I booked this on the phone with U-Haul for 10 days. I was quoted $168 plus tax by the operator as there was an issue with my booking initially online. I'd booked a 5x8 but in the system it said 4x8 so they made the changes. An hour before I was to pick it up I got a message saying my trailer was at a different location. No problem. I pick it up, the price is $168. I reiterated that I had this trailer rented for 10 days. I pay $188 with tax. Then I get a call 2 days later saying im later returning the trailer and it would be $20 per day when I bring it back. They gave me a huge hassle on the phone. Yesterday I drop the trailer off and get a bill by email for 8 days at $20 per day. I've argued what exactly did I pay $188 for 2 days for if the trailer is only $20 per day. I am not paying this additional bill. I rent from you guys a lot and this isn't acceptable.

It was farther away than the location I wanted to pick it up from. Due to your mistake my truck I had booked weeks in advance was no where to be found.

I was just given the keys and said it's out there, go find it with the #' s on your key chain. Also they never took the time to do a walk around with me. So prior damage was not pointed out.

Fantastic

Change nothing! Friendly fast and helpful personnel. Beautiful location.

Cab was filthy with chips & candy on the floor plus spilled drink. Truck was dirty with dead old bugs and windshield was covered in dead bugs too.

Pleasant staff.... check out and check-in quick& efficient

It would be helpful to have a guarantee on furniture blankets. We ended up spending additional time searching out other sources/UHaul locations in Brandon to try to get our requirement. They were very helpful at this location, and helped us understand the importance of taking out the insurance.