I arrived at the location at 8am. I took all the steps and U-Haul gave me the wrong code. I called customer service, they kept transferring me over and over. Nobody was helpful. They told me to wait until 10am when the location opened. Nobody arrived at 10am. A lady from the location finally called me back around 12pm. I’m 4 hours behind now. She gave me the key and adjusted the time. I’m more disappointed with U-Haul than the location. I’m doing this review based on my experience with U-Haul which was disappointing.
Ambrose Caughman
Trinity Car Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Blythewood, SC 29016
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Customer Reviews
- 2.0 Average Customer Rating
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We returned the U-Haul truck on a Sunday evening and the confirmation was only processed on the following Thursday. We had to call the drop off location numerious times to get them to close out the contract. It was a very unpleasant experience having to receive an email on the Wednesday (three days after the return) that the contract was not yet closed. This is even though the location says they are open on Wednesday (and on Google it says they are open on Monday and Tuesday as well). The place looks terrible and is hardly operational. U-Haul should remove this location from its network.
Isabel KeallyInside cab was dirty with red mud. Not all requested blankets were available.
Howard DownerWe attempted to contact the store to ask questions on Saturday the 11th prior to renting but no one answered so we rented through 1800 UHaul. We were scheduled to pick it up at 10 am on Sunday, March 12th. No one was there when we arrived. We had to call UHaul, they ask us to look in lock box for key (lock box was locked and we were not given code). The person who managed the site arrived approximately 30 minutes after we arrived. We had rented a appliance dolly as well but they did not have one available so we were sent on a wild goose chase to find one. When we found one we had to make a new reservation and pay again for the dolly at another store. We were told we would have to get the original store to reimburse us for the original dolly. The problem is that we cannot get in touch with anyone at that store. No one answers the phone at that location and the voice mail is not set up. We have an upcoming move in the next 2 months and will be looking for a larger truck to move our house, however we will probably go with another company based in this experience. We cannot afford for this to happen when we have an entire house to move and limited time and support to move us.
Danny KittrellGreat folks. Easy to deal with. They were ready when I arrived.
Sam Houston