This is the worst experience I have ever had. Was contacted the morning of rental and told original pickup location was not going to be open but another location had trailer, which they did not. Ended up getting a different trailer. I had currently been charged over 500.00 dollars in different charges for things a did not want, such as insurance which I declined on original rental and some bs safe tow crap that nobody seems to know what it is. Been to location twice to try and solve and all they say is they can't do anything, they couldn't even check it in until 6 days after I took the rental back although I walked in office to return, told him name and I was returning it and where he wanted me to place it. Called the Uhaul customer no-service line and they couldn't really do anything but dispute insurance charge. Currently waiting for manager to call me back to get it corrected. If I do not hear from him in a couple of days I will dispute all 5 charges on mt card and fight tooth and nail not to pay anything but the 100.00 charge it should have been. For a large company that you are you should be much more responsive to such a large screw up and not let outlets rent your equipment that don't give a crap about customer service and would probably have a hard time changing a light bulb.
Kyle H
Blue Ridge Tire
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Blue Ridge, GA 30513
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Noah was great in helping with getting me on the road. Vee was absolutely wonderful when I returned the unit to the Panama City location.
Keith gWhy did my reservation truck price increase by about $20. from the time I reserved it online, to the call I received to change the pick up location, and then when I went back to original location and picked up. The pick up location basically started from scratch and did not see my original reservation whose truck cost was $101., not $121. I was charged. Seems I should get a credit. Please explain.
Gary DHave employee explain truck operation. I did not know how to find indicator that informs driver of status of the tow-haul system. Sign on dash said fuel economy would be better if "OFF" on an empty truck. I could not figure whether I was turning it off or on when I pressed button on the steering column stalk.
Barrett CLocation was closed Saturday when I left the truck and I forgot about the post trip check. Couldn’t do it because I already locked the door. Went back Monday and the person in charge was very helpful. Still waiting for the confirmation email though.
john H