El cliente no dejó un comentario.Frank C.
Customer Reviews for Blue Ridge Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.John J.
Everything was handled expeditiously and with courtesy. Very pleasant experience on both ends.harold L.
El cliente no dejó un comentario.Marty L.
El cliente no dejó un comentario.Mort L.
Went to scheduled location and no one at location could rent trucks out. Normal guy was on vacation and they said uhaul was informed of this. People at this location helped to get us rescheduled to another location we did pick uhaul up at. At this location was told to go get my own truck and dolly from the yard across the street with no help at pickup location. Had to back truck up to where dolly was to load it. Had to take a dolly with damaged fender because other dolly was blocked by trucks so I couldn't back my truck up to undamaged dolly to get it out of yard. Instead of moving trucks to get an undamaged dolly for me they told me to take damaged one. I have used uhaul several times and truck and dolly was always brought up to me and dolly was always attached to truck for me.Camille Y.
Let customers know where to park when returning.Bill P.
Excellent service and very Knowledgeable,Bob M.
No issues at all, great service!jimmy V.
El cliente no dejó un comentario.Randall S.
Return was more complicated..., called U-Haul on Mon, 8-15-22 to get an extra day which was granted at no extra charge, that's nice, however, returned truck on Tue, 8-16-22 at about 12:30pm, was told by Bobby to park the truck and leave keys in it and to expect an e-mail closing out the invoice..., Since I hadn't received a close out e-mail, on Sun, 8-21-22 I called U-Haul to inquire about it and was told they'd contact return location and resolve. On Mon, 8-22-22 received an invoice with additional charges for extra days beyond return date of 8-16-22. After back and forth calls with U-Haul and return location issue got resolved and received credit for additional charges Finally, on 9-12-22, I received the actual close out invoice, almost a month later from truck return.Gary D.
Understood my fuel complaint and satisfied my frustration. ¡Gracias!john R.
Everything went great. The pick up was quick and easy and the return was also quick and easy.Alan D.
Great location, easy pickup and return. Good selection of trailersNiles K.
El cliente no dejó un comentario.Samantha B.
Good people and good service.Bradly J.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.jennifer H.
Thank you for helpClifford M.
El cliente no dejó un comentario.TOM T.
Simple processKenneth F.
El cliente no dejó un comentario.William B.
The entire experience was very positive from pick up to drop off!Steven S.
Nice location. Professional, courteous and friendly personnel. A pleasant transaction.BobbyRay J.
El cliente no dejó un comentario.Charles B.
Reimburse for mileage not used because you charge extra if the mileage is more!!DONALD R.
El cliente no dejó un comentario.STEVE G.
There were pads left in the truck and we were not told that and ended up getting 12 more padsâ€¦ the truck itself needed to be swept outJOSEPH Z.
Very easy and fast pick-up and drop-off.Martin S.
A1, A+Marc D.
El cliente no dejó un comentario.Timothy S.
I returned the uhaul a day early but the uhaul attendant did not check in my uhaul rental until the following day. Which was Saturday. They are closed on Saturday. That means that uhaul. Deliberately checked in the rental van, the day after I returned it, to avoid paying me back some money. Very dishonest. I also called uhaul to make sure they marked the van, returned on Friday and they said ok. Done. Taken care of. They lied. Very dishonest. Lying in order to rob me and steal my money. I spent thousands of dollars for uhaul rentals in the last few months, and uhaul still robbed me. Ungodly business. I called to settle the matter and the first lady hung up on me, by putting me on hold forever. Didn't call me back. 2nd lady returned money but less than full amount due me. Stealing is a crime and a sin. People suffer because of it. Van was great. Customer service gets a zero.Jon P.
El cliente no dejó un comentario.Lafayette B.
Great company to work with on a returnGeorge K.
Fast rental and quick easy returnAMANDA L.
Though their customer service at the location gets a 10, their rental cost for about 4 hours, was excessively high & it'll be the last time, I do a rental at the location.james S.
El cliente no dejó un comentario.Tom H.
It wasn't obvious where to leave the truck or where the drop box was. Fortunately, someone was there to ask. I love the online pickup and drop off process.MICHAEL M.
HORRIBLE experience. Wasn't able to get the keys / truck. App doesn't work. Website is just as bad "unable to confirm my GPS location"? I'm standing next to the truck I rented. Local operator never responded. Spent an hour on phone - absolutely no help - What web browser am I using? what? ABSOLUTELY REDICULOUS.TERENCE J.
El cliente no dejó un comentario.Sunny R.
El cliente no dejó un comentario.Mike L.
Great service thanksJohn C.
Overall experience was greatJason L.
Place is closed on weekends, no personnel, no contact on store telephone or message options. Problems with on-line check-out, takes long time for pictures to load, then freezes. App also subject to reception in area, which is poor cellular service at drop off area.Dennis M.
El cliente no dejó un comentario.RAYMOND P.
The floorboard of the truck was somewhat muddy. I ordered 2 dozen blankets and a hand truck which were not inside the truck trailer which we paid for. Otherwise the rental was pretty smooth.Kathleen R.
Staff was friendly and helpful. Great experience!William C.
El cliente no dejó un comentario.JOHNNY B.
Make sure trailer lights are working properlyJohn K.
The guy at the auto and tire shop that handled the uhaul stuff was super nice and helpful. It's so nice to have a friendly person answer all my questions and reassure me on such a hectic day as moving day.Carrie B.
El cliente no dejó un comentario.Richard N.
El cliente no dejó un comentario.Michael R.
This was the worst experience I have ever had with a truck rental.Nancy J.
The check in process was not smooth and a took almost an hour to figure out show and what to do. Other than that it was good.Jeff B.
El cliente no dejó un comentario.ANDREW M.
El cliente no dejó un comentario.Tanisha L.
El cliente no dejó un comentario.Allen R.
El cliente no dejó un comentario.Georg K.
El cliente no dejó un comentario.Rigo L.
El cliente no dejó un comentario.ROY S.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Ernest H.
App issuesDennis M.
The inside floor mats were muddy. No ice scraper for the windows.Stephanie G.
Some problems with on-line apps.Dennis M.
The guys at Blue Ridge Tire were great, they went above and beyond to help and find a solution for my towing-hauling problem. I highly recommend them for any moving needs and tire expertise. Thanks again, Geoff Skorupariana S.
Great Service, Thank you Chad for all your help....Walter B.
El cliente no dejó un comentario.Lisa M.
El cliente no dejó un comentario.Stephen R.
El cliente no dejó un comentario.Melinda C.
El cliente no dejó un comentario.William L.
Amazing crewJohn H.
Local folks were fine but CORPORATE! Not so much. I had to rent a van three times to accomplish my task and the first two times no biggie. But, for some highly irritating reason, the third time I reserved a vehicle I received several urgent text messages saying I had to download software and take a photo of my drivers license or risk forfeiting my rental. The shop already had a copy from the previous rentals AND the address to which I was to hand over my valuable personal information was â€œhttp:â€ not a secure â€œhttps:â€ address We will look for alternates the next time we need to rent a van.donna P.
El cliente no dejó un comentario.Monte M.
El cliente no dejó un comentario.Emmett S.
Back tail light not working told me to go on would be ok. Personally I would have fixed the lightLarry C.
Nothing - they got me in and out very quickly and that normally doesn't happen at uhaul locationsKen K.
El cliente no dejó un comentario.Eric S.
The people at this location seriously need to take a lesson in just being nice. There is zero customer service here and more a sense that I was bothering them.Rigo L.
El cliente no dejó un comentario.Heath N.
wiper blades need replacing,danger driving in rain with faulty wiper blades.Bob B.
El cliente no dejó un comentario.DUSTIN C.
El cliente no dejó un comentario.CHARLENE J.
El cliente no dejó un comentario.James S.
The truck was filthy inside and outside. Prior driver drove thru elderberry bushes or similar. The inside wreaked of smoke and the front window inside and outside was disgusting. The loading deck was full of gravel and dirt. The drive was not smooth at all: The tires were shaking over 50mph. Not an easy drive on the interstate thru Atlanta! Before loading the truck we had to clean the cab, the windows and the loading deck.Sabine H.
Only the largest size truck was availableMICHAEL C.
El cliente no dejó un comentario.STEVEN V.
El cliente no dejó un comentario.Donald B.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.tom W.
I used my phone to drop off the truck. Plenty of room for parking, even for those that don't it can't back up. Just pull through and park. The gentleman that took the key was inviting and thankful.Kenneth H.
El cliente no dejó un comentario.Jennifer S.
The trailer bed had not been cleaned out- potato chips, chicken bones, leaves, dust. That was the only negative thing. The gentleman at Blue Ridge Tire was very helpfulKaren J.
El cliente no dejó un comentario.JAMES C.
Would have been good to have help unhooking the trailer , I am 74 , pretty heavy on the tongueJerry J.
Drop off sarcastic about where I dropped trailer, drop off site closed when I dropped trailer off, parking lot locked up and I did want people thinking I was stealing from inventory on hand?Ricky M.