I was told to return the U-Haul truck at the same amount that I received it in which was 1/8 of a tank by the associate when he handed me the keys to the rental. I returned it at 1/4 and the guy who received the truck told me there's going to be an 18.86 fee because it wasn't exactly 1/4. I was taken aback because why would I get charged extra for dropping off the rental with more gas than it had when I originally got it with? He gave me a phone number to call because he wasn't employed by U-Haul. Which brings me to another inconvenience that U-Haul did. Two days before my move they called me and confirmed that the pickup and drop off locations I had chosen days before were locked in. Literally the day of my move, in the middle of my move, I receive a phone call from U-Haul telling me I can't drop the van off at the location just days ago they said I could. They told me I had to drop it off at a third party location that was 3 miles away from where I had originally reserved. I had reserved that first location because it was literally a 30 second drive from where I was unloading the van. I was forced to drive further out to drop off the van AND pay an 18.86 dollar fee for dropping off the van a little less than 1/4 when I received the van at 1/8 AND the employee told me to return it at the amount they had given to me. Ridiculous. So of course I call U-Haul number that the third part rep gave me. After explaining my situation to the U-Haul associate over the phone, she told me that they were DEDUCTING the 18.86 for returning it with more gas than I received it. I was appeased. But then I received an email saying I'm being CHARGED the 18.86! I emailed them back to further dispute this charge but U-Haul has not responded. DO NOT GO WITH U-HAUL. THEY ARE A BUNCH OF SCAMMERS. I WILL NEVER GO WITH U-HAUL AGAIN.
Alam S
Secure Storage Bloomington
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Bloomington, CA 92316
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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They were very professional quick and very helpful. I will definitely recommend my friends and family to this U-Haul on Valley Boulevard and I will definitely be renting from this place for my future events. Thank you very much.
JULIAN RThe location closed 1:30 hours before my return time. Only reason we were able to return it was thanks to a semi who was stuck inside and got they’re roadside service to open the gate.
PEDRO GGreat service and very honest.
Luis MAll was great got everything I needed to get done thank you
MICHELL C