The overall experience is efficient and professional. The truck is in excellent condition and had no issues.
Kristina W
Elliotts Garage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Bassett, VA 24055
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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Cada comentario está vinculado a una reserva o contrato de U-Haul real.
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Beau PNA
Darla TExcellent transaction
jordan hMy reservation was given away to someone else, while still active on my app. The gentleman at that location said someone came in saying they had a reservation and he assumed they were me. Either he failed to check any id, or he just gave my reservation away and made up a story. I had to be sent to another location, only for the system to verify down there. Then my rental was handled over the phone, for lesser trailer than what I reserved. I was able to get a tow dolly to tow my car, although I really preferred the car trailer I had reserved, as it was a 4.5 hour transport. I was delayed an hour in the end between when I should have had my reservation ready to the end of being shuffled around. On top of that, because the transaction was over the phone, I recieved no paperwork to turn in when I dropped off the trailer at the location near my destination, so I wrote a letter and dropped it in the dropbox there, awaiting confirmation when they are open again. My app still shows the original reservation that someone stole from me, with their drop-off still pending in Spartanburg SC and I am not confident that it is not going to come back on me at some point. Overall very frustrating. The person over the phone gave me a $30 discount on my rental, but not even sure that worth it, with using the lesser product. I was sure to reserve ahead of time because I preferred the car hauler. No one person was rude, I just wish it had all gone as planned, that is why I used the app and reserved ahead of time and double checked multiple times on the app that my reservation was confirmed.
Christian F