The person we picked up from was horribly rude, and every time I asked a question he told me if I didn't like what he was saying to call Uhaul and get a truck somewhere else. He said I was argumentative because I had questions, he said call Uhaul and he almost didn't give me the keys. I said I am just asking questions. I thought I had a right to ask questions about a$300 Plus reservation plus $600 in moving help. If I hadn't had Moving Help thru Uhaul coming in an hour to my house I would have left and not rented. The truck was on empty, the guy didn't come outside to walk around vehicle and he did not have the dolly we reserved. Horrible experience.
Christine B
Glenmore Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Baltimore, MD 21206
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I filled out my paperwork on line but it wouldn’t allow the completion but I was charged for an extra fee of 15.00 and was told it would be refunded!!
Sherese WPerfect location. They were open late and that worked for us.
Lorraine FThe online system was a disaster. It was very difficult to check in because the birth date kept defaulting back to 2023. I cannot pick up the truck on my own because it kept saying that the location was not open today. However, the attendant was friendly. Initially I went down to the U-Haul and storage in the 4500 block of Belair Road. This location was a disaster and we were in line for an hour, before I was told I was at the wrong location. The personnel in the store were doing the best they could they even call the general manager for assistance the general manager whose name is Antonio said he was in church and he could not help that is not the response that you should get from your general manager. Antonio also said that he would have to deal with the issues tomorrow. Unacceptable because they were about seven people waiting in line who needed to be helped and something was wrong with the computers. The location in the 4500 block of Belair Road has been a disaster for several years, it’s always an hour wait when you wanna pick up the truck
Charles AThe vehicle was clean and operational; however, the vehicle smelled horrible. Other than that one thing, no complaints.
Nina G