There was a lot of confusion with this booking. I had an original drop off time at 8:30, however due to traffic and other things outside my control I knew I would be late. I called the customer service center for Uhaul and explained the situation, to where a representative told me it's fine and that I can use the drop off box to leave the key and truck at the location. Upon getting back to the location, I circled the entire building thrice and concluded this location did not have one. I called the service center back and explained the situation and asked if I could drop it off at a nearby 24 rental location. The representative told me I would be charged a fee due to wrong location drop, however after explaining the situation at hand, she told me she would out a note about what happened on my account to have the overnight fee waiver. She did not as I was not only charged for the overnight fee, but also charged for all the additional miles I accrued due to driving back and forth trying to figure out where to drop the truck off. Due to the inconveniences, inconsistency with customer service, and lack of grace on Uhauls part I will never be using their services again.Pierre S.
Ideal Food Basket
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Baldwin, NY 11510
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- 3.5 Average Customer Rating
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Inaccurate charge extra for gas.Christina G.
Update the website so that customers know that returns can only be done at the store. Let the help support personnels know of these chances. The support personnel helping me over the phone kept telling me that the return box in this location is located outside of the store in the parking lot. I spent 1 hour on the phone with her looking for the box. She insisted that it was outside. I ended up checking on Google and saw reviews saying that the box is located inside the store and not in the parking lot. It was 4 in the morning, the store was close, I had work at 7am, and the store opened at 8am. I had to have someone drop the key off for me. I chose this location because on the website it says it is one of the 24/7 hour return locations.Sebastien D.
Excellent customer serviceMarie Paule T.
Great customer service.Marie Paule T.