Moving Truck Rental in Azusa, CA at Discount Tire Centers

When I got there they did not have me in the system, they were not much help and said I had to call and see what happened. The area to sit in for the U haul was a small desk in a very nosy room and the TV was very loud it was hard to talk on the phone with the U Haul person. The person on the phone told my reservation was canceled. That was corrected and I was given a discount, which was nice especially after driving 97 miles to get there. They asked to speak to the supervisor at the sight and the guy acted like he was put out to have to stop and talk to the person on the phone.

System was down, phone service was poor, truck smelled.

. I originally had a reservation to rent a Uhaul van from Mt. Olive Storage Facility (1500 Crestfield Dr, Duarte, CA 91010). Upon arrival, they proceeded to check me in, confirm my reservation, but then couldn't find keys to the van. Through whatever unorganized effort on their part, they ended up not having my van at all, and couldn't figure out why their system showed it was there, when it wasn't. They proceeded to tell me to go to another location several miles away. They were not courteous about the fact they couldn't fill my reservation, didn't know the name of the place I was going to pick up my other van (could only give an address. When I asked what it would be called, he replied "I don't know.") He stated we would receive a $50 credit for the mishap. He said the new place I would pick the van up from would take care of the payment. When I picked up the van from the new location, that representative stated the bill would be settled when I dropped it off. Then the drop-off representative told me that the final bill is taken up with U-Haul central. After receiving my bill, it appears no one put a credit on my bill, and was charged the full amount. Someone screwed up and charged me full amount despite the fact my pick-up location did't have my van, and I was forced to drive to a different location to pick it up. I don't know who did, but it seems no one between the three people I spoke to could accurately tell me what would happen with my bill, and the people at Mt. Olive Storage can't fill a simple reservation properly. Now I have to go through a central office and resolve the issue of being charged in full when I should have had a credit. In my opinion, it's not hard to impress me when it comes to something like renting a U-Haul. All you have to do is take my credit card and hand me keys, and I'd rate it a 10/10. When I can't have a simple reservation filled, it drops to a 1/10. When I get billed incorrectly, I wish that Issac Newton was still around to explain negative numbers to me so I'd have a better way of saying my experience was worse than a 0/10.

Great staff. Very helpful and friendly.

Thaks for help me to make my movimg easy.

Educate the staff on the automated process of checking out a vehicle. The misinformation costed me over a half hour of time into my rental. Once the staff realized I was able to rent a truck through the website they were much less condescending.

Turned in van after hours.