Moving Truck Rental in Aurora, IL at Galena Mart

Thankfully I had the foresight to seek out Chad with Chads towing in St Charles because I wasn’t sure if the trailer was properly secured. It was not at which point Chad indicated had anyone been near it when attempting to load the Jeep, serious injuries could have occurred. In addition, I spent nearly 45 minutes on the phone, correcting information that had never been discussed previously like make and model of the car. At the facility, the trailer was just in the middle of a gas station lot, facing the grass so I had to drive in the grass, line up the truck by myself and fortunately made the half hour drive to Chads without the incorrectly attached trailer coming off. All of these delays caused me to miss my planning windows and had to drive in the dark. Just a very disappointing experience on the front end. Chad however was fantastic, helpful, and given it was 13 year old daughter lining me up on the trailer, he prevented serious injury from happening.

First of all, the location was a $77 Uber ride from the airport, in the middle of nowhere. I was notified of the location change when it was too late to do anything, no possibility to change vendors. Truck was almost empty, pickup location was a gas station..go figure. I asked for tape, rope, bedding bags, shrink wrap etc....had none of it, just blankets.

The U-haul site I used was at a gas station, the paperwork was quick. It was great to be able to refill the gas tank right on site where I was returning the truck. *But the greatest convenience for was that this was 24hr gas station I was able to return the truck 10:30 or at any time that night.*

This location was not my first choice, nor was it particularly convenient. The location is a gas station with only one employee working. It seems a bit under staffed considering that this one employee had to get my rental truck and wait on gas station customers at the same time. I also did the "Express Online Check-In" which didn't really seem to streamline the process at all.

Everything went very well.

There was only one person working at the Galena Mart when I picked up my truck. He needed to constantly interrupt the rental process to serve other customers. I had completed the pre-rental checkout online the day before so I expected to be able to get in and out quickly. The rental process took between 30 and 45 minutes. The person was also new to the U-Haul rental process and had to continually call someone who knew how the rental process worked. He did not inspect the truck with me beforehand. My hand truck and pads were not in the truck so I needed to back in to get them. I had requested 12 moving pads, but only received 6. I submitted a complaint online the next morning and the regional manager gave me a credit. He was very good to work with.

Fast and professional very polite and courteous