Properly train employees to handle reservations for rentals. Provide a drop box for keys. Have to all the equipment that is reserved for per the rental reservations.JOSEPH B.
(U-Haul Neighborhood Dealer)
Athens, AL 35611
- Mon–Fri10 a. m. - 4 p. m.
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Athens, AL 35611
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Comentarios de clientes
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I had an issue at this Mini Mart (drop off location). Honestly, this will likely be the last time I ever rent from uHaul again after the treatment I got from your organization yesterday. Truly a horrible example of customer service. When I picked up this vehicle, I had an utility dolly and a furniture dolly included with the pick up. Honestly, I didn't even know I had signed up for the furniture dolly, but you all have made your reservation pages so tricky to navigate that I was just happy to get the reservation done at the time. Anyhow, I asked the attendant in Nashville to remove the furniture dolly and I left it at The East Nashville Self Storage location. Seems like a simple enough switch right? Wrong... When I arrived at the Mini Mart, the attendant was so busy that he asked me to park the car and drop the keys with him assuring me that he would check me in and send me a confirmation email with a final receipt. 20 minutes later the mini mart attendant called asking where the dolly 2nd Dolly was located. I explained the situation and he said "well, that sucks for us because now we have to call uHaul tomorrow." Wow. Well, I asked him what he would like me to do as I didn't pick the dolly up in the first place. He didn't have an answer. We hung up the phone and I never received the confirmation letting me know the vehicle was back in uHauls hands. I spend 3+ the following day trying to find one responsible person in the uHaul organization to remedy this situation. Everyone passed the buck (6 employees in total) and I actually was physically hung up on at one point. Finally, I got a 'district manager' at the Huntsville location who tried to explain to me that the Mini Mart was closed for the night. This was at 4PM. Knowing that this was a gas station, and knowing that I had dropped the truck off at 7PM the following day, I disagreed but the manager passed to buck (yet again) and I found myself explaining my situation to the 6th person I had talked to that day. At that point, I physically had to drive to the Mini Mart (they would not answer their phone) after wasting hours of my day and straightened it out with the (same attendant) at the Mini Mart. He explained that this was my fault for signing a contract with a dolly included that I didn't have. Anyhow, I managed to get a receipt (SAY HALLELUJAH)!!! I finally got the issue resolved after taking the matter in my own hands. My guess is, if I hadn't had driven to the mini mart myself, I would have been charged $200 -$300 for another day since I had no record the vehicle was returned. It is clear that your organization is set up to frustrate consumers with an issue. Every person I talked to just put me in a long waiting line to speak to someone else. It truly was the worst customer experience I've had in recent memory, and you will not be receiving another cent from me moving forward. I felt like I gave you hard earned money and I had to WORK FOR YOU to get this situation resolved. Is there anyone in your organization that is trained to handle this simple mix up? After my experience yesterday, my guess is no.Steven T.
I got over chargedominique J.
I made an online reservation. When I arrived to pick up the truck with all my information and reservation number email, i was told there was no reservation and he would have to resubmit the reservation. When I returned the truck I discovered he had changed the milage from 0.79 to 0.99 cents per mile. At the very least I should have been informed. As it is I was defraudedDale H.
Better service, they made us wait forever , the equipment was terrible , the enlightenment was off, the guy at the store we got it from was just handing out keys , no dollys in truck, the brakes was going out, old items was left in truck and it was nasty, I wouldn't recommend this place to any blind man even if he offered me a million dollars . Even Ray Charles could see these folks do bad business and care nothing about they Customers.Jamal T.