The cashier at this location was very helpful and easygoing when i dropped everything off. No issues whatsoever. Couldnt have asked for an easier drop offALEX W.
Moving Truck Rental in Arcata, CA at Arcata Petro Mart
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Arcata, CA 95521
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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I think there is a billing error.Robert A.
I would like my $50 money back guarantee on this rental. I was promised that there would be a auto transport dolly available at the eureka location and when I arrived the dolly was not available. I had to drive to Arcata which added an additional hour to my commute withe drop off. A complete inconvenience what is the point of a reservation if it's not honoredJOSE S.
Horrible experience with this location. Honestly cannot even begin to explain the incompetence and rudeness of these guys. Will never rent here again, and you should not either.Tyler S.
Maybe an app, where you put in all details in and then it gives you a barcode, and you can it, get a key and go. (Legal e signs ðŸ¤©) to speed up process...MIGUEL V.
The worst experience. Lied to and stolen from by the staff. Also mostly no masks inside.Lonny G.
Truck was filthy, goopy stuff in the cup holders, greasy stuff all over the seats. I mean this was the most dirty uhaul truck I have ever picked up. Staff at this location also tried to charge me cleaning supplies and I had to clean the truck myself. This location is very disappointing. I highly recommend going to a main location instead.NATASHA M.
The store was filthy. They did not follow COVID precautions. The truck was filthy. They had the wrong gas level recorded for check out. I corrected that but was concerned about being charged. Generally, the service was slow and inattentive.Gina H.
I don't feel as though the truck was cleaned. In the time of Covid, if you had the pick-up location deep clean the trucks interior, I think I would have had a better time driving. I wiped everything down prior to my trip, then wore a mask and gloves. So I guess either quick interior cleans with wipes or something for guests will be great. The guy told me that these are moving fast and that Uhaul is overbooking. These trucks could be little Covid incubators if not cleaned consistently. Maybe they are and I over looked it? My truck was dusty and there was food left over from the last person. I also picked it up in a dirt lot over half a mile away from where I scheduled to pick it up.Douglas K.
Make sure the people completing reservations are fully trained in all U-haul policies and do not give incomplete or inaccurate information. That said, everyone I talked to was very helpful and friendly despite that.Michael E.
The interior of the truck wasn't that clean, and in covid times that was a little off-putting. But I cleaned it myself and it was all good... overall great experience with uhaul, and the truck was so easy to drive!murray K.
Our truck broke down 45 minutes into a long trip. It took 4 hours to get us back on the road putting us way behind and now having to drive in the dark which we were trying to prevent. This is the third rental my husband and I have had and each one has broken down.Charlotte A.
Great customer service. I believe the equipment was maintained as well as possible. By that I mean, it looked like all the shitty U-Haul Equipment in America was brought to that location for them to rent out. It was clean, but looked like it just finished a tour in Iraq. The site was clean, and customer service was/is top notch. But they're options for rental looked beat to shit. The place where I dropped off my truck quickly hid the truck I rented around back.Benjamin W.
It started out great. Quick courteous service. And then halfway to my loading site I noticed the check engine light was on as well as a check gas cap light. When I called to report, I was told â€œoh yeah, that's because the last renter lost the gas cap, so it was replaced with a different one. As far as the check engine light, yeah sorry you should have it checked out...you got the insuranceâ€ Seriouly?Pamela P.
The van wasn't swept out and someone's tye dye rag was left in the cab.Danny P.
Unfortunately the gas pumping area was closed and that might have had a impact on the overall experience. Unfortunately just a run down gross gas station with some pretty sketchy clientele hanging around. Would not go there again.Michael V.
I had to go to a different location to actually get the truck, but the mobile check out process made me bring it to the original location to check it out, and I had to take it back to the other location when I was done and bring the keys back to the first location. It was very confusing and inconvenient. Dissatisfied.Ariel S.
Great customer service for pick up and drop off both. Friendly and helpful.Melissa G.
Nothing that I can think of. The service was quick and walked out with a truck in under 15 minutes. Turning in truck was even easier and was out in 5.Justin P.
Couldn't have been easier. Made today much easierHoward M.
When i had to exchange a broken defective truck for one that worked- the gas station employee had no training in how to help me at all. Management should have come to location to assist if the employee was that confused. It took hours to sort out. Also management never signed my original insurance form and the replacement truck was very dirty.LESLEY W.
Awesome truck and easy rental and return experience. A+. Thank you.Kelly K.
It's always a pleasure renting your trucks. John was pleasant,thoro,and clear. Thank you agian for your rental.Ronette S.
My experience was terrible. The shopkeep left to go home and locked the door as I got there. Then the next shift person didnt come until 30 minutes later. Then the shopkeep refused to use my gift card because he did not know how, and he messed up my return location. I would rethink how uhaul runs this location.Bernard H.
Quick pick up and drop off. Well doneJONATHAN W.