Even worse experience, let's start with the location. I felt UNSAFE as after I checked in the truck, a man drinking a beer approached and stated he worked for the store and wanted the U-Haul keys. Mind you the app told us to put it in a lock box, he had no uniform on and couldn't even walk straight. Next they tried to charge me an additional 123$ after paying 170$ upfront. I was told I was charged for some gas, an additional day plus insurance, and additional mileage. Let's begin with the gas, I put MORE gas then when I received the truck. Thank GOD I took my own pictures to have proof. Next the extra day, I spoke with U-Haul multiple times throughout today because of several issues. First issue, I was charged for a dolly I never had. This created a bigger issue because now we took twice as long to move as I am currently pregnant, so my fiancé basically had to move by himself without a dolly. Because of that inconvenience, I was told by the location that as long as I return the truck before 11 PM Eastern standard time I would not be charged an extra day. Next, let's get into the miles. When I initially made the reservation, I explained I was moving from my storage unit and St. Cloud to Altamonte Springs. I was told total it would be 32 miles and I had an additional 10 miles added, which is equal 42. However, it was not 32 miles because I had to pick up the U-Haul 13 miles further out than my storage unit. So I was told by a customer service representative that they would transfer me to someone who can help. Once I was transferred, I was told I would get an additional 20 miles Which would equal a total of 62 miles. Which concludes the reason why I would not recommend this location or any other location with U-Haul ever. I would like someone to reach out to addressed my issue because I was told that I would not be charged until an investigation was done. However, an hour later U-Haul charge my card. Very unacceptable!
Lamar M
Kvvik Mart
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Altamonte Springs, FL 32714
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Everything was perfect excelente customer service love it thank you and God bless you all
Bernadette RBetter service. Left waiting while cashier waited on other customers behind us
NORMA WMe dijeron un precio y me cobraron 4 veces más. Malisimo
rayner rScary location drug dealers everywhere
LISA S