Equipment requested was NOT available when I arrived. Agent was both uncaring and rude. Despite the U-Haul claim that: " At times, the requested location, time or size may not be available. If so, U-Haul will find you equipment. A local U-Haul representative will call you before 5pm on 8/19/2023 to get your agreement on and schedule available location, time, and equipment," I was never called to confirm anything, and the agent insisted it was not his responsibility to provide anything but the truck itself. He claimed because he didn't book, confirm, or schedule the truck, he had no responsibility; "I just make $21 to click on the screen and give you the keys. And I can cancel you with one button." I've rented many vehicles over many years. Worst customer service ever.
Dennis B.
On The Road Again RV
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Albuquerque, NM 87110
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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It was convenient to be able to drop the truck and vehicle tow off before hours.
Maren S.The only reason I said "no" to the question about whether or not the location was clean and inviting, was because the parking area was extremely tight.
Ervin W.All was good
ANTHONY C.Dropped off when business was closed.
John C.