Tierra Goodman gave poor customer service. She yelled at me and gave me attitude. I was complaining that I had to put $26 of gas in the truck in that I only went 23 miles. She was very rude and could have careless with my complaint. She made is clear that she didn't care. I work in a hospital and if I acted like her I would have been fired.ROBERT C.
Moving Truck Rental in Akron, OH at U-Haul Moving & Storage of Akron
Akron, OH 44320
(I-77 off exit 130)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Akron, OH 44320
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
Comentarios de clientes
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
UHAUL was low on gas. If someone has a reservation for over 100 miles, don't rent out a truck thats below half tank.Max M.
The desk agent (also who ultimately hooked up my trailer as well) was extremely personable and helpful. She got me taken care of and out the door fast and with a smile. The only reason I ended up with 4 stars is due to the fact that I reserved a 4x8 and received a 5x8. The 5x8 was a miserable tow, that was noisy and had a shimmy at highway speeds. Seven hours with this thing behind me was tiring.Adam D.
Great customer service ðŸ‘ðŸ¿CHARLES M.
Flawless experience thanksMICHAEL S.
The GM, Chris, and all his staff were phenomenal! The entire process from checking in online, picking up my trailer early in the morning and returning it mid-afternoon was flawless. In the morning when picking the trailer up Chris and I did a complete pre-operational inspection and he assisted by hooking the trailer up to my truck. The same results in the afternoon. He conducted a thorough post-operational inspection and unhooked the trailer. I would most definitely recommend this U-haul dealership to anyone! Thank you Chris and all your staff!!Kevin H.
They over charged me and knows and if that pale face smart bitch would have been outside I would have slapped himSTANLEY B.
Customer Service Rep acted miserably, wore his mask below his nose, and used his hand to wipe is runny nose before asking for our credit card. Yuck!CHRISTOPHER J.
My truck was given to me with out a working AC. I drove through 95 degree temperatures to reach my destination in Florida. Windshield wipers were shot, they needed to be replaced. I had to drive through heavy rain, it was unsafe for me to drive with bad wipers and no defrost! It would have been nice to have defrost and good wipers. Are these things not checked before the trucks are sent out? They knew I was headed to Florida. Also, the inside of the truck had not been cleaned.TIMOTHY M.
The manager was rude and put charges to my account that should not have been placed. When I asked theee times to speak with someone over him he lied and said nobody always available when the district manager was onsite . I had to call corporate offices to even get my point across because the manager was intent on charging me extra without seeing proof of my side of things . I've informed several community organizations about this because it's an absurd idea of customer service . My parents were also spoken to poorly by this rude man. The treatment I received was shameful at best. I've alerted the local NAACP, better business bureau and council person in the area. I will fight these charges and will take this further if need be! That location needs shut down if this is the regular order of operations! Horrible horrible! I have spread the word!!ROCHELLE T.
My original location was a train wreck! It took 2 hours of my day trying to get a uhaul truck after I had reserved one days b4 the actually pick up date. Just frustrating!JONETTE C.
I made my reservation a month in advance so I could pickup at the location a mile from my house. The day before I get an email saying I had to pickup 25 mins away. When I got to the location, the website wasn't working, so I couldn't use the mobile login. I waited in line for 20 mins, and everyone was so backed that peoples trucks were blocking others in. I paid for a dolly that wasn't included in the truck, and I called multiple times to get it rectified and nobody would call back. The customer service line said they would just give me a refund for the dolly since they couldn't get ahold of my pickup location, but I still haven't received a refund. I rented my truck at 9am, returned it at the correct location at 4:30pm, where I handed the keys directly to the general manager. I got a phone call and text the next morning alerting me that my return was late and I would be charged accordingly. I called the drop off location and they insisted they didn't process it and they will work on it. The charges are still pending and I still have no idea if I'm being changed late fees or if I was refunded for the dolly. Very disappointednicole B.
The 2 employees working up front were absolutely rude. The one checking me out, kept mumbling so I needed her to repeat herself as I could barely hear her.. it was an inconvenience to her, it felt. She was absolutely rude and made us feel like an inconvenience that she had to help us.BRIANNA H.
Have been going to here for years for all my family needsJACQUILINE M.
The worker Tasha was amazing, very helpful employee.....Asset to the company.byron E.
I was charged DOUBLE on my credit card for returning the truck 1.5 hrs past return time. I tried to contact UHaul directly, after staying on hold for over 20 minutes the girl advised me she would not be able to extend, gave me another number to call - again on hold for 22 minutes someone answered and hung up on me. This is completely unacceptable. I will be visiting the Uhaul Location on Monday for a refund of the OVER CHARGES~!Cynthia S.
Gave me used unclean blanket protectors. Uhaul said the fuel gauge was on 3/4 on their paperwork, I took a picture BEFORE I left and sent to them that it WAS NOT. Truck had so much damage it was ridiculous. Promised a refund for the app not working when turning truck in, it's been almost a month! yet they received my picture of mileage and fuel, then charged me a check in fee!!! VODOM UHAUL IS GARBAGE, go somewhere else!!!Tiffany M.
Hire new employees. This location was being staffed by two men who would rather have talked with another man in the store rather than offer any kind of help. My truck was blocked in by another truck that I needed them to move, and they treated it as if it was the most labor intensive thing they had ever been asked to do. Will most definitely not rent a Uhaul from this location again. The truck was clean, but it wasn't worth the disrespect from the staff.Mikayla S.
I can't think of a single item that would improve my experience. Every time I return to this location I'm impressed at the respect and speed of my transaction. GREAT JOB U-HAUL TEAM!JANET M.
Service detail displayed on vehicle dashboard sensor; horn was not working, these critical equipment operations are needed for truly safety features in vehicles complete safe operating.TALECHER L.
No commentRita R.
Well I scheduled the pick up and requested a dolly. I didn't get one, but I did get the $14 fee for it. I also was running late from getting off work and called to let them know that I was coming to pick up the keys, but that I would be back to get the truck after hours. When I got there to pick up the keys, the lady said that a link was sent to my phone, follow the link and complete the truck inspection before it leaves the lot. So when I came back to get the truck, about an hour later, the link was expired so I couldn't do it. Then when I went to drop the truck off on Sunday I read the sign hanging on the building about after hours drop off. No where on that sign did it say that I would be charged a $20 fee for dropping off after hours and not checking the truck back in myself. I figured that out afterwards and by that point it was too late. Probably the worst experience I have had in awhile.COURTNEY F.
Windows were dirty on the inside.JAMA S.
Had to use my sister's phone for after hours drop off photos. My phone wouldn't give me the optionTERRI ANN C.
The male who rented my truck needs to learn person skills as well as someone trying to train him his job.RaeChelle G.