Customer Service was lacking in the office when I arrived to pick up my rental. I gave them my name and information. The girl in the office stated "I don't know how you got away with this". I stated that I made all the arrangements on line "They should of never allowed this to happen". I inquired is there a problem and am I going to be able to pick up my truck? It was NOT a good experience.....obviously there could be some additional "Customer Service" training. The truck hadn't been cleaned out - there was trash on the dash and cans under the seat rolling around. The vehicle smelled strongly of "Smoke and funk". I am allergic to smoke so it was difficult to drive unless I had the windows down. I am NOT sure that anyone is cleaning or checking these trucks after they are returned. I don't often rent trucks but it was for our Non Profit event at John S. Knight Convention Center. Overall, it was NOT a good experience. The facility was in great location and convenient.Troy S.
Moving Truck Rental in Akron, OH at U-Haul Moving & Storage of Akron
Akron, OH 44320
(I-77 off exit 130)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Akron, OH 44320
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Clean the cab of the truck a bit.Catherine C.
Everything went very smooth the staff was very nice and made everything go just fineCOLLIN M.
The roof of the truck leaked a bit in the rain and my furniture and mattress was wet. I didn't end up storing those items for fear that they would just mold. The truck reeked of motel disinfectant but dangit that thing ran like a champ for over 200 miles. Not bad. I wish I wasn't charged for another rental each time I had to extend my rental since it's not like it was planned, but I guess that's fair. If you have bad luck, prepare for the quote to be wildly underestimated.Alexander W.
Nothing at all! Wonderful experience!!GISELE P.
The y do not answer the phone when you callLINDA F.
Everything was great they knew what they were doingJOHN H.
Each ti.e we have needed Uhaul services and made a reservation online and confirmed it. I call the location to make sure that they had my reservation, they either did not have the correct vehicle or the appliance dolly. This time the truck assigned to me did not have the amount of gas in the as stated in the contract and could not make the corrections online. Bottom line is if a customer reserves equipment do not rent it to someone else.JEFFREY A.
It smelled like cat PeeJonathon H.
The ramp was broke (the state we got it in....before we drove off the lot). I believe I should have gotten a discount due to the inconvenience of having to unload a packed 17 ft. truck and put all of our stuff into another 17 ft. truck! Took us a couple of hours:(MONICA R.
They lost the truck after I returned it the same day . Called me 3 days later asking for there truck . Then charged me 2 weeks later for miles I didn't put on the vehicle. Those miles were put on after I returned it .infact they couldn't find the truck for days so how do they even know where the miles came fromJerry S.
Long wait linesKELLY G.
Replace all the current mouthy arrogent people working the front desk.JOHN B.
Everything was very professional my helper at your facility was extremely helpful experience I highly recommend you take care of her.Andrew S.
There was trash in the back and in the cab the trucks door wouldn't stay latched. Truck sounded like it was gonna blow up .. and I'm being charged because I didn't want to dispose of someone else's trash fuck u haulEDEN P.
I rented a trailer and had to go to several locations to find equipment, even though I had a reservation, it wasn't there. It took me 1.75 hours to finally get a trailer...disappointingRONALD Z.
The staff was very helpful and knowledgeable of the equipment. Both rental and return went smoothly. i enjoyed the experienceWILLIAM K.
Reserved a appliance dolly... got there was told they had all been stolen. Had to drive to a friends house to borrow his.If I had known I would have been more prepared.MARTHA H.
The people who work there are great.ALPHONSE B.
I prepaid for a Dolly, however it was not present with the rental truck nor was I compensated for this error. I'd rather do Penske in the future.Erica A.
I needed a p/u truck had to settle for a dented up van. Have more on hand. A great service to consider , offer a local customer a ride to and from your nearest location with in reasonable distance.john B.
Made the return simple and quick!Phillip N.
Truck had no gas and the light to get gas came on within a mile or so of leaving the lot. I brought this up to the workers at the location before leaving and they refused to believe it and told me that the truck had a quarter tank. This kind of service is unbelievably terrible.Timothy N.
I opted for a dolly, but did not receive one. Please do not charge me a missing equipment fee.James B.