My main issue is with the app used for this interaction. Multiple times it failed/closed out while trying to receive the rental & return it. It took me over 30 minutes to get my rental & having to talk to someone over the phone for them to bypass things for me. Then upon returning it, the app submitted itself as complete before I took the photos to prove it was clean & received directions for returning the key.Timothy C.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Akron, OH 44319
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Nothing. The attendee was extremely personable, helpful and polite. Couldn't ask for an easier experience.David S.
Billing has been a disaster. Billed for furniture pads we never received. Customer service said it was credited, but only credited a portion of the cost. New invoice received and has the full charge back on the final invoice. Frustrated! Not sure how much of this is on the Manchester location vs UHaul corporate - looks to be UHaul corporate from my perspective. Pathetic no matter how you look at it.Michael H.
This location was clean- looks professional and very well kept. I was told I could drop off truck at this location and drop a key in the box- this was correct; the key drop is very obvious on the building. However, staff on site were very angry and not friendly or polite. I'm not a mind reader about where you want your vehicles parked so there's no need to be angry about initially parking the truck in a legitimate parking spot.JESSICA B.
Online it said key was in lock box in cargo area of truck. It was not. It was on telephone pole behind another truck, partially hidden. I finally found it after about 10 minutes.Gregory S.