Moving Truck Rental in Aiken, SC at Quick Pantry 101

Staff was exceptionally helpful. Great experience. Thanks!

Location at a gas station that has bums literally sitting outside of the door. The cashier made me wait while he assisted other customers paying for gas station items. The location smelled disgusting and was dirty and gross!

The owner required us to pay $35 dollars because the uHaul was slightly below 3/4 of tank full of gas but he did not reflect that charge on our receipt. I know it would not have taken $35 to take the tank to 3/4. I feel like he scammed us and pocketed the extra money for himself.

Very fast and friendly they will be seeing me again. Nothing needs improvement they were very patient. Thanks alot.

Stay away from this place at all cost! This place is nasty and scary. Drunks standing at the doorway begging for money and trying to sell cd's. They got us going in and followed us when we came out to the truck still begging. As a female I felt completely unsafe. We had to track thru mud and weeds just to get in truck. Not parked on a concrete pad. Pulling out was almost impossible because the employee parked behind our truck. Did not come out to move it. Hard to back up when you are dodging drunks, cars and gas pumps! Horrible customer service. We were told when we got there they had no dolly for our order. Then the owner actually asked if I wanted to remove it. Uh, yeah... there's an idea. I don't want to pay for it! When we got to the storage place we opened the back of the truck to find 5 dozen blankets all over the place and a dolly. We didn't order blankets much less used ones that were in our way and created more work for us. At least we had the dolly we needed. I guess you just have to hope honest people rent since you obviously never checked in the truck correctly and had no idea what was in it. Someone else might have kept them. Uhaul should reevaluate using this business as a rental hub. I have used uhaul numerous times and have never encountered anything like this. If this becomes the trend I will head over to Penske.

This store was awful - I told the employee that I would be moving to Alabama and dropping the truck off at a location in Oxford, AL. I told him that the distance traveled would be 280 miles. He said OK, and still put me down as an In'Town move and had his store listed as the drop off. Trying to drop the vehicle off in Alabama then became a nightmare - the local Uhaul shop couldn't receive the truck because it was placed by a store in a different state - the Oxford employee called the Aiken store up and they said that they couldn't do anything because the employee who handles the Uhaul orders was gone for the day. Fortunately, the Oxford Store was awesome and was able to work it out and get everything fixed - In addition the Aiken store then billed me for the original of over $600 even thought the actual amount was about $350. I had to call my bank and challenge the charges. This store was awful and I will tell everyone I know in Aiken to stay away from them - these guys are crooks!

I was given a truck at the origin in Central,SC which only had a half of tank of gas, because they had to switch trucks at the last minute because the original truck assigned to me had been damaged by the previous renter. Not knowing how much gas I would need to get to AIken, I put $40 dollars worth of gas in the truck to Aiken. I arrived at the drop-off and tehad 3/4 tank of gas remaining which was a 1/4 tank ABOVE what I was originally given. I asked the staff at the drop-off location if I could receive a credit for the excess gas. They basically didn't want to be bothered and told me to "go talk to Corporate" not exactly the type of customer service and response I was expecting

I was told that I was going to get it for one price for going over mileage and then when I returned the truck I was told a different price for mileage. I asked the guy to put the guy I talked to last night onto speaker phone so I could talk to him and he wouldn’t he took matters in his own hands and told me it’s for this price and that’s final. When the man last night told me that it was going to be 69.83 if I was to go over 30 Miles. And if I didn’t go over 30 miles that it will be 59.83 because he would take the 10 dollars off. So I am confused on why the new guy switched the price on me and charging me extra money.

there was no gas in the uhaul. now so m being charged an additional $56. also i reserved one online with movile pickup. when i got there it was not available. very upset with your service

Placing cruise control on the vehicles for long trips on the interstate highways would help reduce driver fatigue.

The truck was nasty smelt like smoke. Needs some work done to it.

Everything was just fine..

When I got the the convenience store there was one person working and the first thing he asked was whether I had unhooked the trailer. It took several minutes for someone to show up to unhook the trailer and he was not able to do it by himself. In order to get done and on my way, I decided to help. In doing so, while lifting the tongue of the 6 x 12 trailer I heard a pop in my right arm. I spent 3 hours in the ER to find out that I had torn my right bicep tendon. This injury is a result of an inadequate uHaul facility that does not maintain adequate staff to hook up and unhook trailers, which should be their job and not mine.

Keep records better

Several pieces of information (like fuel amt, no truck inspection or mileage on contract) we're left off and we had to wait while the one person in the store waited on customers buying goods while filling out the contract between customers. Will not use this location again.

Friendly staff and helpful

This is a gas station/greyhound type bus stop/corner store. The guy at the desk when I went to pick up wasn't very professional, was working the register for the store and trying to do my trailer at the same time and it took forever. Then the trailer he gave me had a stuck hitch screw, he comes out with some hand soap and a hammer to try and fix it. It wouldn't budge so he gave me another trailer that had damaged light wiring, so I took the was able to take the wiring extension from the first trailer and fix the wiring on the second trailer to make it work. My appointment to pick up was at 0900, didn't get out until almost 1000. Then when I dropped it off, a different person put the time in the computer he was using and it charged it an extra day because it was past my drop off time. This was even though I was there and was dropping the trailer off on time. If I wouldn't of said anything he would of just let it happen! This is BS in my book! Please do not let these people continue to rent Uhaul!

Put tongue jacks on your enclosed trailers! They're so tongue heavy anyway and if there's any incline, it makes it even more difficult.

Got charged extra mileage because this location was not the closest to my home but the people were super nice. I had requested a different drop off location when I booked my truck that was at the warehouse where I unloaded. The extra mileage would not have occurred if the drop off was not changed.

Very friendly, helpful. Would use again

The owner/manager was responsive and helpful when we dropped off a pull behind and immediately emailed our receipt. My only concern was backing the trailer in right next to the dumpster, there was a lot of debris and some broken glass. Pretty unsightly and crossed my fingers that we didn't pick up any debris in tires.

Quick and easy pick up and return.

They told me everything was good, then billed me for gas after we left. I know the gas level was where it was supposed to be when we dropped it off. Had they told me they thought it was low, I would have put fuel in the truck since the drop off point was a gas station.

The area around the store had many people standing out and drinking alcohol. I felt unsafe and will never rent a U-HAUL from that store again. There was no ample parking for the trucks. While returning the truck, there were so many men standing around drinking and screaming, I became nervous and was unable to park the truck. I will never utilize that store again. I may even use Penske for my next need. It was a horrible experience and a terrible environment for a lady.

I rented a 15' truck for $179; however, when I arrived to pick the truck , I was given a 20' truck which cost me another $70. I did not need a 20' truck, did not want a 20' truck - I should not have to pay for a 20' truck!