Comentarios de los clientes para Quick Pantry 101

The first place we were to pick up was Nathans Storage in Warrenville. We waited an hour for someone to show up. They had a note on the door when we got there at 215 that said they were running errands and would be back shortly. I called U-Haul and they had to change our location pick up 6 miles away. This was aggravating since we waited for one hour and then had to drive an additional 6 miles to pick up a U-Haul. I returned the U-Haul one day early. Do I get a refund for this day?

Convenience store was dirty. Had to go behind the counter to make the transaction. Staff member was cordial but not in command of English language. Could not explain insurance adequately.

Make sure it is clean before renting

There was a guy rolling up a blunt in the truck when I went to get in. It smelled like weed inside and looked like someone spit on the windshield. The glove box had some liquid dried on it as well.

I checked in online but the store location had no record of it.

Radio on/off control could be more user friendly - bumps in the road made it impossible to calibrate. Seats could be of the air type. This would be better for longer journeys. It was a good experience. Will definitely use again.

AC didn't work in 90+ degree weather Transmission slipping and at times we worried would we be stranded. Truck was dirty interior - items left from previous usage. Overall experience wasn't worth what I paid and will be looking at different options on the future.

Nothing Was very quick and lady at store was great

GREAT customer service, easy pickup and drop off (I would HIGHLY recommend this location for ALL U-Haul service needs)!!!!

Very helpful and took care of things in a professional manner.

Manager was very helpful and help me hook up trailer and make sure everything was safe and ready to go and also very friendly I am very satisfied

Quick and Easy

Quick Pantry was awesome, they were able to help me when the original place I reserved from close that day and didn't inform anyone of their hours change

nothing staff was very helpful......loved it

This place was disgusting and the truck was just as disgusting. It was a waste of my money cause we could not even use the back of the truck. We ended up packing everything in 2 cars and just used the tow dolly. We also had to attach the tow dolly ourselves.

The truck was not clean and the he was not professional at all

All was good and efficient

This was not the place were were scheduled to return our truck - 5056 Whiskey Rd was our drop off and it was vacant. It took us over 1.5 hours to talk on the phone to two different people and to finally get our truck to the correct place. We were told it had to be returned to a place that was open, but when we got there we had to log on to turn it in ourselves. This whole experience was not a good one.

No real changes, was only location open on Sunday near me

The only problem was the phone app. Neither the clerk or I could get it to respond in a timely manner. Eventually the clerk had to scan my driver's license and attach it that way. Phone based is a nice option, but still not ready to be the only option.

Process was flawless but the pickup location a little sketchy.

Mr. Rana, provides great service! He and His staff are knowledgeable and professionals....my go to Uhaul dealer. Ted Robinson

U-Haul at a 24 hours gas convenience. Can return it any time-day. Guy very nice and personable.

Don't rent from the pick up location I went to in aiken poor customer service didn't even walk out of the store to inspect the equipment didn't bother to help hook up the trailer and I waited in a store for over a hour to rent the car trailer once he was ready for me he asked for I'd and debit card didn't explain anything or did he ask and opinions or if I wanted insurance for it but after I got the trailer self loaded it and left the store the trailer had a loud noise and the lights had a short they kept flickering I used the trailer due to the fact my wife and son was on the side of the road and I done wasted 3 hours dealing with uhaul stores when I dropped the trailer off on peach orchard rd the gentle man was trying to get it discounted and couldn't get my account pulled up so gave me a free rental and here it is 10:30 and there pulling money out of my account when originally I was paying cash and pick up store demanded a card I will not use service anymore and the money takin from my account needs to be replaced

Attendant claimed to not even look at truck upon my arrival

nothing.........nice people

Nothing was ready then the mileage was 100 miles off cause my order to be cancel then they took more money out of my account to wait 5days for refund

The owner of the location was helpful and friendly and even called the night before letting me know my rental was ready, however when the truck was completely filled and we left in the dark and rain, the running lights did not work making it very dangerous to drive at night.

The trick itself was jerking the entire time I was driving it. The brakes made a funny sound as well. I think I may have been overcharged but the guy at the store argued with me. I asked for a medium truck and was told they were out but they could give me the large one for the medium price, again I think I was overcharged. Could someone look into this and get back with me? 803-761-3153 or Queengrammy2013@hotmail.com Thank you. Lisa Burretto

Easy in and easy out

Low the price on mileage.

Nothing great customer service

Have a sogn as to where to leave the truck.

Service was great and friendly. Equipment was clean. It was an enjoyable experience.

Would have been nice if the inside had been wiped clean.

Staff were nice and took care of my return promptly

Store clerk tried to tell us we owed an additional 185.00 for mileage overage. When we disagreed and stated that we knew we had not driven over 400 miles he finally had someone go out and check the mileage again and realized he had written the number completely wrong. Not sure if this was a real error or a way to get more money. Once the error was realized he apologized but overall we were not pleased at how it was handled.

Both men at Quick Pantry were very nice and explained everything i asked about the truck. I had no problems at all. If I need U-Haul again, I would use Quick Pantry again.

I love the online check in, it was extremely simple.

Keep doing what you have been doing.

There clerk was busy waiting on other customers and I actually typed in some of my information on his computer to expedite the process. The parking lot is very small and the trailers are parked near gas pumps, making it inconvenient to get to them.

I kept being interrupted as customers were walking in. I thought it was very unprofessional. I guess because I was dropping off the truck. I would not feel safe going there after dark.

Owner was exceptionally helpful

Be knowledgeable of prices and services. Staff attempted to overcharge me twice until I proved I was correct. I booked for 15 miles and only used 10 returned on half and he stated I needed to pay for $5.00 worth even though it was correct

This location was a part of a gas station in which there was only one person running it. He was spread between checking people out at the gas station, people purchasing bus tickets and myself trying to get my reserved uhaul. I have never placed a uhaul on the pack of my truck but today I did. I will not come here ever for a uhaul pick up/ drop off.

One clerk in the store dealing with counter customers and UHaul customers, who are dealt with secondhand.

I put gas in truck before returning and still had to put another $10.in the tank otherwise the guy was going to charge me 36.00 to put gas in it to put gauge back at 5/8 of a tank

Nothing....everything was great!!!!!

Just concerned about being overcharged

Everything was horrible

Service was very professional and friendly. Great Experience

Owner was very personable

Staff was exceptionally helpful. Great experience. Thanks!

Location at a gas station that has bums literally sitting outside of the door. The cashier made me wait while he assisted other customers paying for gas station items. The location smelled disgusting and was dirty and gross!

The owner required us to pay $35 dollars because the uHaul was slightly below 3/4 of tank full of gas but he did not reflect that charge on our receipt. I know it would not have taken $35 to take the tank to 3/4. I feel like he scammed us and pocketed the extra money for himself.

Very fast and friendly they will be seeing me again. Nothing needs improvement they were very patient. Thanks alot.

Stay away from this place at all cost! This place is nasty and scary. Drunks standing at the doorway begging for money and trying to sell cd's. They got us going in and followed us when we came out to the truck still begging. As a female I felt completely unsafe. We had to track thru mud and weeds just to get in truck. Not parked on a concrete pad. Pulling out was almost impossible because the employee parked behind our truck. Did not come out to move it. Hard to back up when you are dodging drunks, cars and gas pumps! Horrible customer service. We were told when we got there they had no dolly for our order. Then the owner actually asked if I wanted to remove it. Uh, yeah... there's an idea. I don't want to pay for it! When we got to the storage place we opened the back of the truck to find 5 dozen blankets all over the place and a dolly. We didn't order blankets much less used ones that were in our way and created more work for us. At least we had the dolly we needed. I guess you just have to hope honest people rent since you obviously never checked in the truck correctly and had no idea what was in it. Someone else might have kept them. Uhaul should reevaluate using this business as a rental hub. I have used uhaul numerous times and have never encountered anything like this. If this becomes the trend I will head over to Penske.

This store was awful - I told the employee that I would be moving to Alabama and dropping the truck off at a location in Oxford, AL. I told him that the distance traveled would be 280 miles. He said OK, and still put me down as an In'Town move and had his store listed as the drop off. Trying to drop the vehicle off in Alabama then became a nightmare - the local Uhaul shop couldn't receive the truck because it was placed by a store in a different state - the Oxford employee called the Aiken store up and they said that they couldn't do anything because the employee who handles the Uhaul orders was gone for the day. Fortunately, the Oxford Store was awesome and was able to work it out and get everything fixed - In addition the Aiken store then billed me for the original of over $600 even thought the actual amount was about $350. I had to call my bank and challenge the charges. This store was awful and I will tell everyone I know in Aiken to stay away from them - these guys are crooks!

I was given a truck at the origin in Central,SC which only had a half of tank of gas, because they had to switch trucks at the last minute because the original truck assigned to me had been damaged by the previous renter. Not knowing how much gas I would need to get to AIken, I put $40 dollars worth of gas in the truck to Aiken. I arrived at the drop-off and tehad 3/4 tank of gas remaining which was a 1/4 tank ABOVE what I was originally given. I asked the staff at the drop-off location if I could receive a credit for the excess gas. They basically didn't want to be bothered and told me to "go talk to Corporate" not exactly the type of customer service and response I was expecting

I was told that I was going to get it for one price for going over mileage and then when I returned the truck I was told a different price for mileage. I asked the guy to put the guy I talked to last night onto speaker phone so I could talk to him and he wouldn't he took matters in his own hands and told me it's for this price and that's final. When the man last night told me that it was going to be 69.83 if I was to go over 30 Miles. And if I didn't go over 30 miles that it will be 59.83 because he would take the 10 dollars off. So I am confused on why the new guy switched the price on me and charging me extra money.

there was no gas in the uhaul. now so m being charged an additional $56. also i reserved one online with movile pickup. when i got there it was not available. very upset with your service

Placing cruise control on the vehicles for long trips on the interstate highways would help reduce driver fatigue.