I do not see where any improvement is needed. Excellent service, helpful, kind, courteous and knowledgeable employees.
CAROLYN Y.
Customer Reviews for Quick Pantry 101
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Representative at pickup was help and polite. Representative at drop off was rude, and kicked me out of truck before I finished taking pictures for a return and threatened to ban from renting u hauls.
COLBY B.While convenient, the location was dirty and not well maintained. I did not feel safe.
Ronald M.Good job convenient location
ROBERT K.The service was good, but u-haul prices have gotten way too pricy for me. next time I will shop around. I can't afford u-haul anymore.
HARRY C.Clean the trucks! The truck wasn't clean the cab or the back and when I turned the air on it stunk better maintenance on the trucks
ANTHONY O.When I picked up my uhaul trailer, the location was definitely not what I expected, was not a clean location and very unorganized. When we reserved the trailer we got jumped around 3 different locations because the trailers kept getting picked up. I feel like when a reservation is made, that should mean that trailer is ours and can not be taken by someone that just shows up to a location. You wouldn't give up someone's reservation at a restaurant to a walk in, so why would you do that here. Since our reservation got jumped around so much, the price that we were originally given somehow changed from $146 to $167 and I'm assuming that's because the location we picked up from was further from our destination but my question is, how is that our fault when our original reserved location was switched. At the location we picked up from, the worker had to lock the store door to come outside to “inspect†the equipment. We traveled almost 7 hours to our location and through several storms, just to find that the uhaul trailer leaked. My couch is COMPLETELY ruined and when I say ruined, I am not exaggerating. We had to throw away our $3,200 couch set including the pillows and ottoman due to the water damage. We also found that the trailer did not having running lights. When we tested our adapter before hooking up to this trailer, everything, including running lights worked. So I had to run down the highway at night with my four ways on so I didn't get pulled over. I feel like a location needs to do a thorough inspection when these units get returned so this does not happen to people. To say I'm completely discouraged from using uhaul again is so disappointing because I actually planned to use uhaul to rent a truck in September to complete the rest of my move. I'm not quite sure I'll do that.
Terry H.The transaction was very smooth and efficient. I had no problems at all
LAKESHIA B.Clean vehicle after each return. COVID-19 is still transmittable and the dmDelta-variant is on the rise in SC. Thanks PBR
PETULA B.Ill never rent a u-haul again from this location. Its rediculos how we got charged for 6 miles over. Ill get another moving place next time. It wasnt worth going through u-haul. Im very dissatisfied.
WILLIE H.Customer service was above and beyond. Went extra mile to make the customer satisfied. Would recommend to anyone needing to move anywhere.
reed M.Had to go to second location to pickup trailer.
Edward B.Pick up was extremely easy at the Quick Pantry 101. Owner was extremely friendly and helpful. I did mobile pickup and it was very smooth.
Sandra C.I think I was over charged .I went 87 miles and was charged 171$ ! So I'm not going back to this location except to figure out this figure !
TWANDA P.I was in a situation where I needed a 15' truck in an hour. Two other places had nothing to offer. Went to Quick Pantry and had a truck ready to go in 15 minutes. Both pickup and dropoff were easy and staff were professional and friendly. First time ever renting a truck, but will use this location again if I needed a rental I was very impressed by the cleanliness of the vehicle inside and out.
DONNA W.Windshield on truck was nasty inside end change oil was on .
Nicky S.While convenient, the area did not feel safe and did not have much space for the rental equipment.
Ali M.Outstanding service.
GERALD H.No complaints!! Very good customer service. Thanks
TWILLAN A.Continue like your doing
BENJAMIN S.We returned the uhaul a day early and wanted to ask about a credit. The location was padlocked closed. We had to leave the vehicle unlocked with the pads and two rented items inside. Noone was available to document this and it is not a good neighborhood. I was on hold with uhaul for about 20 min and gave up and returned via the web.
Hollyn M.Thx
KIM S.Stop charging so damn much it shouldn't be that high.
MACKQUEZ H.it is a very busy convenience store and a 1 man show inside. Very little time to spend with U-Haul customers. It cost me 30 minutes to get the paperwork done and to get hooked up. Very nice person to work with. They need more staff, but due to the location and cost of additional employees is most likely not possible.
STEPHEN C.Still disappointed that you allowed me to select a time to pick up the truck and I made plans for that time to find out when I get there I have to wait for the store to open before I can get the truck. Why allow a 6am option at the store if no one gets there until 7am? Complete failure. The store personnel were very nice, but U-Haul failed to keep their promise on my scheduled time
MATTHEW T.Inside of windshield was covered with water spots. Made it hard to see, had to clean it myself. Truck wasn't clean.
Brandon K.I requested a pickup at another location, turns out the Marketing President went into the system and changed it for the original location without letting me know in any way. Overall my experience with the dealers was great. However, my experience with Uhaul as a company, pretty lackluster.
Robyn R.The pick up and drop off was extremely smooth with no problems. Great experience!
Ben H.Great Location!
NICOLAS B.Everything the perfect! I'll always use this location for my UHaul needs.
CANDISE J.This is my favorite Uhaul site. Mr. Rana and His associates are an excellent crew to work with. Anytime, I need Uhaul services, I go to Mr.Rana. He is awesome!!!
Ted R.I'll been dealing with Uhaul for along time each move I have I know to choose this company but this location of Uhaul service was bad the truck smelled badly, I stop to put gas in the truck and it wasn't starting after about 4 try's of switching the truck on it final started, this happened twice after stopping at another store. I won't use this store location again.
KEYANDA S.This truck was filled with cigarette smoke, definitely had not been cleaned.
VONDA C.Everything was great and on time. Thanks
clarissa E.This is a NASTY convenience store! The parking lot is extremely unkept with potholes everywhere. I gave the man the keys and told him I was returning the truck and that there were blankets in the cab that were unused he said ok I'll get it
Melanie B.Mr. Rana Uhaul site is my go to site. I've rented several trucks from his site. Mr. Rana is a true professional. I highly recommend this site.
Ted R.Dropping off the U haul was very quick and simple. The man running the store was very friendly. If you need to drop off or pick up on a holiday like I did, this is you place. They are always open. Highly recommend.
Christopher B.The first place we were to pick up was Nathans Storage in Warrenville. We waited an hour for someone to show up. They had a note on the door when we got there at 215 that said they were running errands and would be back shortly. I called U-Haul and they had to change our location pick up 6 miles away. This was aggravating since we waited for one hour and then had to drive an additional 6 miles to pick up a U-Haul. I returned the U-Haul one day early. Do I get a refund for this day?
Alan P.Convenience store was dirty. Had to go behind the counter to make the transaction. Staff member was cordial but not in command of English language. Could not explain insurance adequately.
Kirk H.Make sure it is clean before renting
Patrick J.There was a guy rolling up a blunt in the truck when I went to get in. It smelled like weed inside and looked like someone spit on the windshield. The glove box had some liquid dried on it as well.
CODY D.I checked in online but the store location had no record of it.
Tabitha B.Radio on/off control could be more user friendly - bumps in the road made it impossible to calibrate. Seats could be of the air type. This would be better for longer journeys. It was a good experience. Will definitely use again.
Barry O.AC didn't work in 90+ degree weather Transmission slipping and at times we worried would we be stranded. Truck was dirty interior - items left from previous usage. Overall experience wasn't worth what I paid and will be looking at different options on the future.
Sara C.Nothing Was very quick and lady at store was great
James C.GREAT customer service, easy pickup and drop off (I would HIGHLY recommend this location for ALL U-Haul service needs)!!!!
Jeremy C.Very helpful and took care of things in a professional manner.
ROBIN S.Manager was very helpful and help me hook up trailer and make sure everything was safe and ready to go and also very friendly I am very satisfied
SEAN G.Quick and Easy
Joseph C.Quick Pantry was awesome, they were able to help me when the original place I reserved from close that day and didn't inform anyone of their hours change
Brandon H.nothing staff was very helpful......loved it
janet L.This place was disgusting and the truck was just as disgusting. It was a waste of my money cause we could not even use the back of the truck. We ended up packing everything in 2 cars and just used the tow dolly. We also had to attach the tow dolly ourselves.
Joseph J.The truck was not clean and the he was not professional at all
Judy J.All was good and efficient
Graham S.This was not the place were were scheduled to return our truck - 5056 Whiskey Rd was our drop off and it was vacant. It took us over 1.5 hours to talk on the phone to two different people and to finally get our truck to the correct place. We were told it had to be returned to a place that was open, but when we got there we had to log on to turn it in ourselves. This whole experience was not a good one.
Chance P.No real changes, was only location open on Sunday near me
Garry R.