Fought with u-haul customer service for hours after being charged multiple times for a storage unit and never being sent a unit number. When to this u-haul dealer and talked to the general manager Ross. And he treated me help and got me a unit at his location. One of the greatest managers I have talked to in a while.
Isaac F | First ImpressionsSelf Storage Units in Waterloo, IA, 50701
U-Haul Moving & Storage en Waterfalls
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Staff was very helpful and kind.
Judith D | First ImpressionsCommunication was behind at times but eventually the issue was handled accordingly.
Shontavis K | Overall ExperienceI called two managers and received no phone calls back in the two days I’ve been waiting. I called before moving out to let them know and left it clean and they still charged my account after moving out. Now it’s been days I’ve called numerous ppl including corporate which apparently can’t do anything it’s got a be the store to sign you out of the unit but how if they never answer the phone. Am I to drive hours to that facility? Never will use U-Haul again after this. Watch your accounts everyone.
jeff s | Overall ExperienceWell maintenanced, clean, friendly staff, manager introduced himself, and gave me a tour on the day of when I rented my storage unit.
Alexander M | Overall ExperienceThere is nothing wrong with the company or employees. The problem I have is I have been paying for a storage unit that has majority of someone else's stuff that has not came to claim it after giving him way too much time to claim and I am willing to let go of everything and wipe hands free. Thank you for allowing me to use your facility.
Chad L | Overall ExperienceI got signed up for a storage unit. They had issues getting into the units. But when I came with a load of stuff, they said its down still and I had no access to my unit! A week and a half or more later and still not fixed? This is completely unprofessional. I reported this to corporate. Had I had stuff in there, I would have called the police and reported theft. What a dive of a uhaul. This location should be shut down. They are unprofessional. The lady said oh well, I can't help you get in, come back and try again later. Um, yeah no. Your keypad wont let people into their storage units that cost 100 bucks a month, fix it. Don't tell them oh well and brush customers off. Avoid Waterloo Iowa location. I have had great luck at other locations and have moved a lot.
randy j | Overall ExperienceThank you for your patience 😊
Tanya T | Overall ExperienceVery expensive
Synthia L | First ImpressionsI rented over 12 months. Over 90% of my belongings were damaged because of unfixed water leaks and then this last month animal fecess and pee all over my belongings. Definitely don't recommend storing anything great. Personnel at the location or services are not the issue. They worked with me as best they could, was just getting run around about who to talk to about fixing the leaks. Never got fixed. It's the outside storage - don't rent those units out KNOWING there is water leaks until it gets fixed.
Karolina S | Overall ExperienceStaff was very kind and helpfull.
Dominick G | Overall ExperienceVery helpful! Love this location and highly recommend!
sam m | Overall ExperienceTheir staff was very helpful. The storage is very clean. This is the second time I have used this facility for short time storage. I would recommend this facility to anyone needing extra storage space.
Connie T | First ImpressionsI had many paintings I stored in my unit and had placed them up of the floor in the space at the farthest end from the door. When I went to get my belongings I could only get the door partially open due to some damage to the door since i had put my belongings in. When i got close to the end I started noticing some boxes were wet and moldy. The water was coming in from the farthest point and had gotten all my paintings wet and ruined. I was asked if I had bought the insurance which I thought was more for theft. I'm out several thousand dollars because of what I feel is something that should have been caught before I rented the unit. Will not suggest uhaul to anyone.
David C | Overall ExperienceVery nice experience
dwight r | Overall Experience