Customer Reviews for U-Haul Moving & Storage of Waterfalls

5,697 comentarios

3633 University Ave   Waterloo, IA 50701
(W Of Greenhill Rd)

(319) 232-3654

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(319) 232-3654

3633 University Ave
Waterloo, IA 50701
(W Of Greenhill Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Was as simple as could be!

Randy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin B. 
Clasificación:
5.0

Both the check-out and check-in went very smooth. Employees that I worked with were very helpful.

Timothy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart C. 
Clasificación:
3.0

The site is too congested

william S. 
Clasificación:
4.0

some hold calls switched to a never-ending "please wait". Second attempt was OK.

Dean S. 
Clasificación:
5.0

There was an appliance cart in the trailer which I had not requested. Since we were using the trailer to move furniture I didn't expect to use it and was a little bothered it was there. We ended up using the cart to move the 2 bigger sofas. Thanks U-Haul!.

Craig M. 
Clasificación:
5.0

Friendly and competent employees. Very good customer service.

Jana E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tracy L. 
Clasificación:
5.0

U-Haul set me up with a reservation very quickly. Kudos to staff.

andrew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stacy M. 
Clasificación:
4.0

Ninguno

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecilia S. 
Clasificación:
5.0

Always have a good experience with this location

Matt R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

The staff was quick and helpful, the Silverado 1500 truck I rented was in good condition and did everything I needed it to. Would use again!

Zach A. 
Clasificación:
2.0

My pick up location was changed two times prior to my pick up, and the dolly that I had paid for was not in the truck. I was picking up the truck before business hours, so I had no way of getting that piece of equipment.

Molly S. 
Clasificación:
4.0

Jenny and the other staff at the University location were super helpful. The only complaint I have is with the online reservation system and having my reservation changed in both location and time after it was confirmed. It seems like there should be a better way to manage reservation.

Sean M. 
Clasificación:
4.0

El cliente no dejó un comentario.

William J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
5.0

The people I worked with were great (I am sorry that I do not have their names). They were very personable, professional, hard-working, and helpful.

Darrin S. 
Clasificación:
5.0

The staff was awesome!

Bob W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eva M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
4.0

I wasn't impressed that I rented the truck for 24 hours but then was told that I would only allowed to be able to use for only 9 hours based off availability. If I selected the truck for that length of time and purchased it for on the understanding that I would have it that long.

Ryan R. 
Clasificación:
4.0

The location was very very busy. Probably they should have more personnel scheduled to work over weekends. The associate that helped me was fantastic, others would've been overwhelmed by the traffic. By the time he got to me, he got my return checked-in no time.

kamal M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy W. 
Clasificación:
3.0

Really rough drive. Inside was clean. But it was really rough driving on the high. Specially when trying to get up to speed.

Imaunee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kari F. 
Clasificación:
5.0

excellent customer service very friendly

bertil A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent M. 
Clasificación:
5.0

was clean but i have pulled a lot of trailers with this pickup loaded .i know these trailers are heavy built but there seemed to be a lot of drag with it. maybe the wheel bearing where set to tight causing the drag. Very hard to pull even empty.

stephen H. 
Clasificación:
3.0

When I was dropping the van off, there was no room to park it without leaving zero space for the customer cars to get out. I had to drive over a concrete curb in order to get out.

Carter K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Karen S. 
Clasificación:
5.0

ND

Gwendolyn V. 
Clasificación:
2.0

we were left with 0 gas. i'm okay with filling up if im given even an 1/8 a tank. but getting a truck with it on E is not cool. not impressed.

Caleb C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Friendly employee checkout the truck and washed the windows before I left.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C. 
Clasificación:
5.0

Appreciate the staff at this location. Very helpful and accommodating

GINA J. 
Clasificación:
2.0

Hire more help. Make sure trucks are clean before you rent them them out.

James G. 
Clasificación:
5.0

The van worked out great. The people at this location were very helpful.

Anthony S. 
Clasificación:
1.0

The guy here was a total jerk. Did not answer my questions and hung the phone up on me.

Crystal T. 
Clasificación:
5.0

This locations staff did an amazing job cleaning up the mess that U-Haul corporate created. And it seems they're experienced in doing this as well, as they alluded to customers having frequent issues with “scheduling in Davenport” and “traffic” putting them and the workers of satellite locations on hold.

Nick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mathew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad J. 
Clasificación:
4.0

website issues, dying, not loading, resetting with nothing in my cart etc. Had to try to make the reservation 4 times, set up the account and then it wouldn't recognize me etc.

Timothy B. 
Clasificación:
5.0

Super easy drop off. No issues what so ever

ROBERT R. 
Clasificación:
4.0

This was a positive experience for my family and I . The people were kind. If I changed anything I would clearly mark the entrance. Gracias.

Andrew C. 
Clasificación:
3.0

The receiving person was polite but not helpful even though he understood that I got cheated.

Atul M. 
Clasificación:
3.0

The drop off at this location was very smooth. I had a good experience at this location

Bradley J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad G. 
Clasificación:
4.0

The employees at that location took care of me quickly even though they were busy checking in other rentals. The trailer I rented had a slow leak in the left side tire

Robie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant M. 
Clasificación:
5.0

Overall good for a short notice rental. Would have been nice to have some fuel in it.

MARLIN V. 
Clasificación:
5.0

Excellent service!

Richard V. 
Clasificación:
3.0

Equipment was in great shape, employee was very helpful but I rented it on line to get the paperwork done because I was in a hurry. The paperwork took forever. Not sure why I did all the info online just to do it all over again at the store. It took an half hour just to due the paperwork. Need to find away to speed up the process.

LeRoy C. 
Clasificación:
5.0

had a great experience with the people there explain everything we needed to know and treated us so nice.... will use them again if needed and will tell people about them also

Melissa A. 
Clasificación:
5.0

I came in on University Ave headed west, and it took me a bit to figure out where to go. A sign pointing out the office would help first time renters.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KURTIS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

judy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mahdi A. 
Clasificación:
5.0

Brandon was very helpful and explained rental in detail since it's been a while renting a uhaul. The reservation process and picking up the truck went smoothly.

CARISSA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon E. 
Clasificación:
3.0

When I got the truck there was no gas in it so I had to put $75 in just to be able to move my things..then they charge another $21 for gas I was very upset about this.

Alicia O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol S. 
Clasificación:
3.0

Wish they could have been more helpful but they said there nothing they could do

TRAVIS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelli P. 
Clasificación:
5.0

I don't remember the name of the gentleman that checked out truck out, but he approached me the second I pulled in the lot and had me out of there in a matter of minutes.

Patrick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond O. 
Clasificación:
3.0

Was told vehicle had 1/2 tank of fuel. Only had 3/8. Bed of vehicle had dirt all over the floor.

Lonnie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

Great customer service!

Briyana C. 
Clasificación:
5.0

My experience was excellent! Eric was so kind and helpful with my moving needs. When I brought the truck back Michael was very attentive and got me on my way quickly. I will definitely be back with any moving needs I have.

Renee W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan B. 
Clasificación:
5.0

Cargo van looked like it was covered in some kind of oil but other than that, everything was good.

Tammy L. 
Clasificación:
5.0

Staff were great.

brenda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis J. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL E. 
Clasificación:
5.0

Love using Uhaul!! Another great experience, equipment plus outstanding staff keeps me coming back.

Jeremy R. 
Clasificación:
3.0

Make sure to put down the correct fuel level.

Brandon B. 
Clasificación:
5.0

Great experience until time to check in was told that I was short on gas and that I was going to be charged extra. funny thing was last time I rented from them the same thing happened. This time I took a picture when I showed him the picture it was like ok every thing will be ok no charge sir. Kind of funny how that works

Donald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie P. 
Clasificación:
5.0

All is well

Scott S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ciera g.  |  Overall Experience 
Clasificación:
5.0

Brandon at University store was amazing. Very friendly, helpful and wonderful. I will continue to use this facility. It was fast and I was in and out.

Glenda H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiras Y.  |  First Impressions 
Clasificación:
5.0

The service was great all my needs were met all out great location never a dull moment and they have humor .

Gracia S.  |  Overall Experience 
Clasificación:
5.0

I appreciate being a vaule customer up until 10-04-21 Thanks to u-haul services.

Anita S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Roger W.  |  Overall Experience 
Clasificación:
5.0

These people go above and beyond getting your moving and storage needs met their awesome .So when they get busy and backed up just be patient everybody wants to move fast and say their slow no!!you have no patients ! Be compliant because everyone is going to get the service they want and leave ready to travel compliments of u haul.

Gracia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R.  |  Overall Experience 
Clasificación:
4.0

The only bad thing about this location is they are always so busy you can't get anybody to help you. They don't answer the phones, and you stand in line for a very long time.

Cindy J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce C.  |  Overall Experience 
Clasificación:
5.0

Personnel is very friendly and helpful

Krystal E.  |  Overall Experience 
Clasificación:
5.0

They were all AWESOME !!

Rose S.  |  Overall Experience 
Clasificación:
5.0

You really do need to replace the person door at the back of the climate controlled storage area. That doorknob sticks and is tricky to use.

Jo N.  |  Overall Experience 
Clasificación:
5.0

I have moved items from the Dallas/Fort Worth area several times and U-Haul has assisted me with that. I am very pleased with the entire experience.

Traci H.  |  First Impressions 
Clasificación:
5.0

I was very impressed

Kristine G.  |  Overall Experience 
Clasificación:
5.0

The staff is very helpful , it blew me away that when I came in couple of days the remembered my NAME! Great job to all. Greg

greg f.  |  First Impressions 
Clasificación:
5.0

It was my first time ever renting a unit and u-haul made it an EXCELLENT experience THANKS

Evelyn R.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and very professional not only to me but to those that came and went. I would like to give them your highest rating in your reviews.

Thomas B.  |  Overall Experience 
Clasificación:
3.0

Friendly was helped right away

Dan B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
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    ¡Tenemos la selección más amplia de la industria!

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