Customer Reviews for U-Haul Moving & Storage of Waterfalls

4906 comentarios

3633 University Ave   Waterloo, IA 50701
(W Of Greenhill Rd)

(319) 232-3654

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(319) 232-3654

3633 University Ave
Waterloo, IA 50701
(W Of Greenhill Rd)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Ross T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

Great staff and great service. Thank you!

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hope C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MERRILL-LEE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mya U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
5.0

Professional help and service, speedy service, Thank you

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

The U-Haul I rented was a piece of junk the airbags had in previous diploid my friend almost fell out of the door while driving down the road 55 miles an hour because the door had been wrecked previously could not believe they rented this U-Haul to me

ROBBIE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shresea H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles A. 
Clasificación:
3.0

El cliente no dejó un comentario.

DUSTIN H. 
Clasificación:
5.0

Very helpful customer service people. The equipment cargo van wear clean & well maintained. Great job!

Craig C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Makiesha J. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACHARY F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jamie K. 
Clasificación:
5.0

Have sumone at the drop site when I have to return it n it shouldn't cost that much to go 3 hrs away

Dave T. 
Clasificación:
2.0

It you screwed up and rented the 15 ft out from under me that I had reserved for weeks and offer me a 20 ft truck for the same priceDont try to screw the customer on the tail end

JOHN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendrick S. 
Clasificación:
3.0

El cliente no dejó un comentario.

kim M. 
Clasificación:
4.0

Don't have the truck blocked in when contactless pickup was chosen.

Nickolas H. 
Clasificación:
5.0

All the guys that I dealt with were very knowledgeable and very helpful in figuring out my needs. Will definitely use uhaul again.

Lori M. 
Clasificación:
2.0

Not much parking space at this location. Had to park a ways away and walk. Just needs more room.

Craig W. 
Clasificación:
5.0

Easy check in. Very friendly.

Steven E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christie T. 
Clasificación:
5.0

Not sure how advertised price of $14.97 turned into $51.00. Seems like a bait and switch.

Georgia V. 
Clasificación:
1.0

We returned the rental on time on Sunday March 14th when it was due. The lot was very busy. We waited quite a while. Finally, an attendant instructed us to pull the rental trailer around back (if I felt comfortable backing), which I did. After we unhooked the trailer, and blocked the wheels, the young attendant told us "we were all good to go". Unless we wanted a receipt. As I already had the receipt from point of origin (Fargo), I did not request an additional receipt (nor did I want to wait in line any longer). Apparently we were not "all good to go." On Tuesday March 16, I received an additional invoice and charge on my credit card for two additional days rental plus insurance. Apparently no one at the return location ever checked it in Sunday. When I called the office to dispute it, they wanted me to come in to that office. Ridiculous, I was already back in Fargo ND Sunday night March 14th!!! Please kindly refund the extra amount. Thanks for your attention. Regards, Curt mobile: 214-608-4558 Why didn't anyone call my mobile or e-mail when they regarded past-due, instead of just charging penalties on my credit card?? Side note: The trailer was pretty dirty when we picked it up in Fargo, (as road conditions were winter weather), however, we returned it in as-good or better clean as when we picked it up.

THOMAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Decarlos D. 
Clasificación:
5.0

Very Pleasant experience the help was outstanding (hard to find these days) will be back again

Jeffrey P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIJAH-JAKOB F. 
Clasificación:
5.0

Everything works just fine thank you guys

Binton L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie K. 
Clasificación:
5.0

Staff was very helpful, thorough, and friendly. Easy process.

Liz B. 
Clasificación:
4.0

The employees were amazing. My complaint is that I signed up for the mobile process and due to some issue on Uhaul's part I had to go in and go through the normal process wasting time.

Donna M. 
Clasificación:
3.0

El cliente no dejó un comentario.

David John W. 
Clasificación:
3.0

I was told the gas tank was full when I picked up the truck. I drove a total of 11 miles. I stopped to fill the tank before returning the truck because I didn't want to pay $3.75 a gallon even for the gallon or two I anticipated I had used. It took over 8 (count 'em, 8) gallons to fill the tank. I think I was cheated!!

Thomas N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy S. 
Clasificación:
3.0

Person that helped me was rude!

Heidi G. 
Clasificación:
5.0

Great pick up system.

Rafael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Len B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashayla W. 
Clasificación:
5.0

Everything was perfect. Employees were friendly and professional. A very good experience.

David R. 
Clasificación:
5.0

Great customer service and people working there! But please make sure to sanitize and clean trucks in between customers, especially during Covid, I feel like that shouldn't have to be said. There were gummy bears on the floor of the vehicle and a strong fish odor.

Marvin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Archie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynne H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
3.0

Checkout guys were not very friendly.

scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin F. 
Clasificación:
3.0

Did realize till it was done , but didn't appreciate the help taking a picture of DL to load it on to the computer. It looked like his phone and he down loaded the picture. He needled to understand his trailers. Glad I didn't get the one with bald tires that was going to go out next.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARREE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob J. 
Clasificación:
5.0

Easy process to reserve and return vehicle. Friendly and helpful service. Was able to get needed mattress cover and furniture pads. Reserved vehicle was great quality and easy to drive. Everything went very well. Would recommend and use again! ¡Gracias!

Lawrence E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK EDWARD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAHESH M. 
Clasificación:
5.0

Nothing, Eric and Alex were great and very friendly. Great customer service and explained everything before I left.

Janelle B. 
Clasificación:
1.0

I am NOT Jarrod Frase! I've never been to Iowa. It's pretty scary that I get emails due to the same last name

Jerrod F. 
Clasificación:
5.0

Nothing. I had a smooth and very friendly experience. It was great customer service

Tyler R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
5.0

No complaints :)) Staff was prompt and friendly. Glad I used online reservations, it made checkout and drop off a breeze.

Mckenzie B. 
Clasificación:
3.0

Really unhappy with the service . We used the smart phone check-in. when we picked up the unit it did not have a full tank of gas. When we brought the unit back the attendant said I need to fill the tank up with gas. I told him it wasn't full in the first place, he said that's not his problem and if they fill it up at uhaul it will cost alot more then if I take it to a service station. So we only put 60 miles on the truck and it took 20 gallons of gas. What a rip off.

Steve P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas D. 
Clasificación:
5.0

Brandon was very helpful and made sure everything was connected correctly and swept the snow from previous storm out of the trailer. Thank you Brandon.

Hubert V. 
Clasificación:
5.0

The staff was very helpful. I did have the hitch installed 2 months ago by this location, but the brake lights did not work. They are looking at it today to correct the problem. Other than that, it was a very good experience. The guy the checked me out in the morning tried to fix the problem with the brakes, and when I returned in the evening, the guy that helped me checked the eclectic on 2 other trailers. The trailer was clean when I picked it up.

Bill B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon H. 
Clasificación:
4.0

Easy to find. The workers were friendly and helpful.

Carmen M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chad A. 
Clasificación:
5.0

Nothing I was very satisfied.

Joel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amira E. 
Clasificación:
4.0

Great service!

Barry E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim W. 
Clasificación:
5.0

El cliente no dejó un comentario.

marty F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW K. 
Clasificación:
5.0

Staff were professional and friendly. Checkout and check-in was easy.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dionna W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dontreal P. 
Clasificación:
5.0

Very helpful and courteous staff. He did a very nice job getting me going and checking me back in. Thanks.

Jack M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

Great Service

David C. 
Clasificación:
5.0

The guys was so friendly and helpful

Jimmetrious C. 
Clasificación:
5.0

Everything was handled efficiently. Great service!

Connie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce C.  |  Overall Experience 
Clasificación:
5.0

Personnel is very friendly and helpful

Krystal E.  |  Overall Experience 
Clasificación:
5.0

They were all AWESOME !!

Rose S.  |  Overall Experience 
Clasificación:
5.0

You really do need to replace the person door at the back of the climate controlled storage area. That doorknob sticks and is tricky to use.

Jo N.  |  Overall Experience 
Clasificación:
5.0

I have moved items from the Dallas/Fort Worth area several times and U-Haul has assisted me with that. I am very pleased with the entire experience.

Traci H.  |  First Impressions 
Clasificación:
5.0

I was very impressed

Kristine G.  |  Overall Experience 
Clasificación:
5.0

The staff is very helpful , it blew me away that when I came in couple of days the remembered my NAME! Great job to all. Greg

greg f.  |  First Impressions 
Clasificación:
5.0

It was my first time ever renting a unit and u-haul made it an EXCELLENT experience THANKS

Evelyn R.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and very professional not only to me but to those that came and went. I would like to give them your highest rating in your reviews.

Thomas B.  |  Overall Experience 
Clasificación:
3.0

Friendly was helped right away

Dan B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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