After taking my items from unit 1089 I had ROACHES in my boxes which is disgusting and I had to get rid of a lot of things in fear I would bring them in my home. Which while unpacking in my BRAND NEW HOME I KILLED SEVERAL ROACHES AND HAD TO RUSH MY ITEMS TO MY GARAGE AND DUMP ON THE GROUND just to unpack HORRIBLE EXPERIENCE staff is RUDE and unhelpful
MARSHA F | Overall ExperienceSelf Storage Units in Southaven, MS, 38671
U-Haul Moving & Storage en Southaven
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Hamilton Self Storage Rasco
870 Rasco Rd E, Southaven, MS 38671 View Available Units
(U-Haul Neighborhood Dealer)3.0 miles from this location -
U-Haul Moving & Storage of Olive Branch
4209 Goodman Rd, Olive Branch, MS 38654 View Available Units4.8 miles from this location -
Hamilton - PH
3400 Pleasant Hill Road, Nesbit, MS 38651 View Available Units5.3 miles from this location -
U-Haul Moving & Storage at Mendenhall
3561 Mendenhall Rd, Memphis, TN 38115 View Available Units10.0 miles from this location
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I love everything about UHAUL I have been using them since 2016 I have never had a bad experience with them always nice and friendly customer service they help me with my reservation for my truck my move in to my storage thanks UHAUL
Geneva L | First ImpressionsIt was great and easy to get a storage unit. The employees were helpful and polite.
SHARON V | First ImpressionsRates changed without being notified and when I called to speak with someone she was a Lil rude and unprofessional. I don't like unexpected charges.
TAWANDA P | Overall ExperienceNeed extended access hours without the excessive fee. Some people need to be able to access their unit at any time and should not have to be charged extra for it. Word of advice, just charge extra on the front end to allow 24 hour access to one’s own personal belongings. U-Haul is virtually holding tenants property hostage because they can’t afford to pay the extra for 24 hour access. Not fair!!! Other than that rant, everything else is a ok!!!!
Vernon C | Overall ExperienceIt would be great if you could get professional, well groomed employees and keep them. Instead i have seen numerous employees thats no longer with your company in the pass 2 years its unbelievable.
Shelia N | Overall ExperienceFacility was fine I’ve never had an issue with them. But I just recently moved all of my belongings out and at the time when I got the storage unit my bedroom set was only a couple of months old. With that being said I had a supposed temperature controlled units but one of the side rail boards for the bed framed was warped as if it had been exposed to moisture. Other than that all of my items were fine.
Tashara G | Overall ExperienceFIX THE ELEVATOR!!!! When someone has a unit on the 2nd floor, they expect the elevator to be in very good working order. The elevator is vital to moving things in and out of a 2nd floor unit. Especially heavier and large items, such as furniture. Having to use the stairs because you do not consider the elevator a priority, can, will, and is resulting in loss of customers. The elevator must be a priority in order to maintain good customer service. It is in your best interest as a business, to maintain and keep the elevator working properly. Not prioritizing the working condition of your elevator can and will most likely affect your profit margins. It also becomes a safety hazard. Should someone get hurt, trying to use an improperly working elevator, or because they are forced to try to use the stairs, may be grounds for law suit due to negligence. FIX AND MAINTAIN YOUR ELEVATOR!
JASON R | Overall ExperienceGreat service around!!!
Cathy B | Overall ExperienceThe young man was very friendly and helpful but the older, plump gentleman appeared to be somewhat disgruntled when asked for assistance. He also spoke sarcastically with every response; not mean, but excessive use of sarcasm in the presence of consumers. The trigger was me trying 3 times to get into the storage unit with a card that is as NOT programmed, A storage unit that was NOT unoccupied, and then a GATE that would not open. I’m done. I plan to cancel my storage request, while keeping the truck rental, due to these incidents. The facility, however, appeared clean and well maintained.
TOMECIA C | First Impressions