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James R | First ImpressionsSelf Storage Units in Simpsonville, SC, 29681
U-Haul Moving & Storage en Heritage Park
Servicios en esta ubicación:
Características disponibles en este establecimiento:
Promociones:
Unidades disponibles (todos los tamaños son aproximados)
¿Qué es Múdate/Alquila ahora en línea?
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Augusta Road Self Storage
8613 Augusta Rd, Pelzer, SC 29669 View Available Units
(U-Haul Neighborhood Dealer)9.4 miles from this location -
U-Haul Moving & Storage of East Greenville
24 Roper Mountain Rd, Greenville, SC 29607 View Available Units10.3 miles from this location -
Woodruff Road Storage
4590 Hwy 146 N, Woodruff, SC 29388 View Available Units10.6 miles from this location -
U-Haul Moving & Storage of W Greenville
1406 Grove Rd, Greenville, SC 29605 View Available Units12.7 miles from this location
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- 4.5 es la calificación promedio de clientes
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went as smooth as I could hope for
tony c | First ImpressionsHad some back and forth about my free month promo they gave me with my truck rental. They charged me for the first month…and when I called the CS rep tried to tell me I didnt get that promo, but the store had put in for the credit. So they did do a credit and I am still waiting for that credit to apply. If it comes thru Id give them a four overall. The check in process is VERY LONG AND TEDIOUS… so maybe if they can make it a faster less aggravating process to get checked in, it could be a five. And make sure not to let new employees charge people if they are supposed to have a promo applied.
Jenni H | First ImpressionsI was not given correct information about not having access until 10pm which is stated on the paperwork I was given . I returned with a full truck of stuff and movers the same day at 5:15 and could not get access because they are “under construction “ and the office had closed. I asked if management could be contacted since they had just closed to allow me access to at least unpack truck . I was told no. When I spoke to another customer service rep that was super pleasant and helpful she did help me switch my reservation to another location where I could do online check in and go then and unload truck . During that I lost my free first month since it had been used on this location. I have called to speak with management to rectify the situation since I know have a storage building at two locations but have not been contacted or no solution to the situation Having to use the other location also increased the mileage I had to use on rental truck which was also rented through this location by almost 30 miles which was also more money out of my pocket as well as inconvenience.
GABRIELLE S | First ImpressionsThe location is under construction. This is why the facility is messy and dirty. In a short time the facility will be real nice.
AARON S | First ImpressionsShould have 24hr access, and the whole need an app, is frustrating. Not sure why I couldn't just do it on the phone
BRANDON K | First ImpressionsI've had a positive experience with everyone I've encountered so far at Uhaul. Each of three have gone above and beyond to ensure the best customer service. I especially want to thank Emily- she's been so patient with all of my questions each of the times I've been in.
ALEESHA W | First ImpressionsUpon arrival, I called the office to figure out where I could go to unload my trailer. The facility didn’t have enough signage for me to know where to go hence my call. I was on hold for 17 minutes before hanging up and deciding to walk into the building to find help. There was another customer inside who said they walked around and didn’t find any employees to assist her. Eventually an employee walked over to ask us how he could help. He asked if I was dropping off the 6x12 trailer and I said “yes, but I need to move my stuff into a storage unit first” to which he replied “f*ck I really needed that trailer now but that’s ok” then proceeded to help the lady with her truck rental. I overheard that he didn’t have a truck available for her at the moment. Then another employee walked up and assisted with my storage unit check in and everything went smoothly from that point forward. Once the trailer was empty, I returned it to the first employee and left the location. The second guy was nicer than the first one but still overall a pretty stressful experience. I would recommend this location hire more employees to handle phone calls and walk ins. Also, make sure there’s one person at the desk at all times.
MARY M | First ImpressionsJ.R. is wonderful as are all the guys there. I truly could not have had a better experience with this move. Thanks to them! I will be using again in the near future to move from my storage units to my new home in Seneca.
Lysa G | First ImpressionsEven though the facility is under construction everyone (staff and construction crew) was very nice and professional, easy to book and move in, they took the extra time to explain the future of the site and the vision of the new technology being used for the final project. The best experience in 15 years I’ve have had when renting a storage unit.
WILLIAM H | First ImpressionsTwo employees at check-in were super helpful and polite.
MALCOLM J | First ImpressionsI also rented a truck. Employee Mike, didn't catch his last name, was very knowledgeable and helpful for both services. Highly recommend.
Derek P | First ImpressionsStill under construction, so I will reserve comments until they are finished.
Dezso V | First Impressions