The staff were not knowledgeable. The unit is awful, hard to access, and smelled bad (like it had been wet). The entrance ramp was steep, icy, and dangerous. The one cart (there is only one, nobody else was there) was of poor quality. The hours are inconvenient. The entire operation is of a very low quality, considering the prices, would never use again.
Dillan C | First ImpressionsSelf Storage Units in Ottawa, ON, K1K2C5
U-Haul Moving & Storage en Ottawa
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- 3.5 es la calificación promedio de clientes
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They were rude. Would not help move a truck they parked before renting. And did not cancel my order when it was requested to do so. Terrible experience on this place
David M | Overall ExperienceEveryone was super friendly, all staff. Thank you so much.
jesse t | Overall Experiencethe storage facilitywas not secure and well lit? Because all my furniture were damaged and wet the whether was good , why was wet??the room was not good enough?!!
ABDULAZIZ A | Overall ExperienceThe check in process was very difficult. The manager was rude, belittling, and unhelpful. Told me that the reservation that I had made was not valid and that it was for another location (which was untrue - once he finally checked his system, it was clear that it WAS the correct location and what I had reserved was available). He then proceeded to tell me that the lock I had purchased (a high security level) was not good and that I needed to purchase his lock. Horrible customer service.
MHIRAN D | Overall ExperienceThe facility is not the cleanest I've seen.
Olivier N | Overall ExperienceThe "general manager" of the Coventry location is completely incompetent and idiotic. I had settled on a final payment for my unit due to negligence to maintenance of their property my property had been damaged! I lost 3 tvs a bunch of artwork clothes covered in mold and all my tools rusted. I should've just let the unit go and allowed it to be their problem but despite my better judgement I agreed to settle on a price and move my belongings out of my unit and terminate my occupancy. Upon going to pay for my settlement price the "general manager" or at least that's what his shirt said was completely ignorant and basically tried to bully me into paying an outrageous price instead of the discussed settled price by trying to strong arm me, he aggressively approached me stating "you're here to pay your full amount and get out" I replied no I'm here to pay my settled amount and nothing more. I had spoken with. A woman by the name of Melanie and she was such a great help and a breath of fresh air during this disgusting encounter. She had discussed a settlement price with me which I went to go pay in full and start moving out my items. They gave me until the 4th of August to remove my items or they will be declared garbage. I assured her I will be out by that day. I arrived today July 30th to remove whatever items I can fit in my car until I have access to a truck this weekend, later today (July 30th) after doing my loads for the day the "general manager" calls and says "uhh yes why is your lock still on our locker you're supposed to move out today" I replied no I have until the 4th to remove my belongings and unlock the unit. does UHaul not train their management staff members on properly talking to the general public as well as basic knowledge on their job? There is no excuse for me to be greeted in such an aggressive manner, there is no excuse for harassing me and contacting me at my private number when they clearly have the information on their system stating I have the unit until the 4th!! Just curious how he got his job position because he is absolutely useless at his job. Offers zero positive marks for customer service experience during my visit, belittled a worker in front of me because they were going to allow me to make sure my belongings were still in there, attempted to strong arm/bully me into paying an outrageous price, had zero knowledge on the situations going on in his location, and now harassing his clients over problems he could quickly find the answer to in my file with u haul! Terrible experience. I will NEVER use uhaul again. They ruined most of my belongings that I cared enough about to pay for storage on and then bullied me when I asked for a solution. Anyone who asks me will be getting referred to another storage facility because this experience was/is just unacceptable. I can't believe I paid you guys 315$ today just to retrieve belongings that were completely ruined by flood damage due to your negligence of maintenance to your facility and the lack of information I was given when I rented the unit! IF THE UNIT FLOODS LET THE RENTER KNOW AT THE TIME OF SIGNING!! NOT 4 MONTHS DOWN THE ROAD AFTER YOU HAVE ALREADY DESTROYED THEIR BELONGINGS. I WILL BE SENDING THIS EXACT MESSAGE TO HEAD OFFICE.
Destin H | Overall ExperienceThe worst ever experience with uhaul I have ever had. The story goes, the day I returned my truck, After i moved out of my home, when I left my husband, he called th3 uhaul asked if hus wife was there with my rental gave my name , the woman on the phone from uhaul tells him yes I'm there, in so doing this she violates uhauls privacy policy with giving out a customers information out to a third party . I never gave permission to have my wearabouts or information given to anyone. I have called corporate several times left many messages and have not been given a call back. Very disappointed 😞 and outraged that I have not even been compensated for the damage that was caused because of this. My husband showed up assaulted a friend and the police had to be called. This was a breach of privacy.
Colleen F | Overall ExperienceThe person went over and beond to get me a storage unit.
David L | First ImpressionsWater seepage at entry was unfortunate. Otherwise very good experience.
Dorothy J | Overall ExperienceAll the guys at Coventry U-HAUL are great! Especially management
JEFFREY M | First Impressionsit's just that sometimes we would have prefered to use the storage after 7 PM! but overall really good thank you
JULIE L | Overall ExperienceI wish you offered the ability to extend the storage unit for a week or two, not needing a full month again.
ERIC F | Overall ExperienceThis the second time i had business with this u haul facility exept the saff member Max ...other i had to deal with were horrible it feel like government office or its like a corber store. The owner have very bad attitude...
Nimal S | Overall ExperienceClean and easy to access.
JULIE L | First ImpressionsI went in and stated that I was renting the unit for only a month and I vacated the unit on time. They sent me an update by email on the 15th of the month that I rented and I sent them a update on the 31st stating that I had vacated as I promised. I also told the worker who was outside I had vacated. There was no procedure given and as we buy or own locks there is no reason to return to the facility especially since we were communicating by email and they're completely understaffed and poor customer service inside this facility. They state they ignore the emails and again no notification that they ignore the emails and donnot reply. I also called in to the facility as well. This is illegal and predatory as I am a handicap and this facility should be fined and people arrested especially if they are doing this to other disabled and elderly people.
Kweku K | Overall ExperienceThe storage area is velnerable to flooding as experience as shown. Better measure are needed to prevent floodings.
DENIS R | Overall Experience