Absolutely awful customer service - and no maintenance of the grounds what so ever. If anything they made it EVEN HARDER to get to the locker. From not snow plowing after major snow falls, parking rental trucks in front of the entrances and making it nearly impossible to enter the locker area. At one point an employee even had THEIR PERSONAL CAR parked at the only exit of the locker area. Because of the way the entrance to the lockers is set up I hit my truck twice on the side wall. When I first signed up for the locker it took them THREE DAYS because the locker "had a lock on it" even though it was supposed to be empty. They never answered the phone to help me with my issue so I had to repeatedly call - while being obviously hung up on - until someone finally decided to answer in an annoyed voice. Absolutely ridiculous set up and staff is so excruciatingly unhelpful and rude. I could not recommend this location any less than I do.
Sara C. | Overall ExperienceSelf Storage Units in Ottawa, ON, K1K2C5
U-Haul Moving & Storage en Ottawa
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Ottawa, ON K1C1T1 -
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Otros servicios de U-Haul
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- 3.5 es la calificación promedio de clientes
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Everything was excellent except during flood.
Isaac A. | Overall Experienceprice is too high.
Carl W. | Overall ExperienceUnit leaked causing damage to belongings
Patrice B. | Overall ExperienceThe one employee was wicked! Thanks a whole bunch Max !! 落He did everything in his power to fix everything that uhaul messed up for us. But the manager and the system it self… … fail! -_- But it is what it is. We are still using the storage , only thing is ,it was a headache getting to this point.
Rose-Rebecca A. | First ImpressionsAfter a rough first few minutes, the staff rose to the occasion and made it a good experience.
DOUG W. | First ImpressionsUnits are in terrible condition. Same price but Rand new st dymon
Kerry H. | Overall ExperienceI would not recommend that anyone use the internal units at this facility. My unit flooded three times in the 10 months I had the unit. And in the very heavy rains the water went all the way through the facility. I ended up putting all my stuff up on risers and planned to get out as soon as I could. Having said that, the staff were always helpful and contacted us as soon as it happened.
Pat L. | Overall ExperienceThe staff was so helpful even with the system going down they were able to get me a unit and assist me with purchasing a lock
joshua c. | First ImpressionsJohn was polite and supportive
Christopher C. | Overall ExperienceStaff are very helpful. Our storage unit was frozen shut and a staff member was able to open it for us.
Juliette M. | First ImpressionsAccess to the storage units could be improved
Jim B. | Overall ExperienceThe only upside is that it was included with my previous truck rental. It was awkward to get to and felt trashier than an episode of storage wars.
shawn c. | Overall ExperienceMy only comment is that when i initially arrived i was told that even though i had reserved a unit that didn't guarantee that they had one. Not too reassuring especially since i came from Guelph under the impression that i had a unit. Luckly the facility had one available.
christopher B. | Overall ExperienceWet leaky storage containers. Hopefully our storage items survive the experience.
James W. | First Impressions1- The door was really hard to close and lock, lots of rust. 2- Water infiltration : 3 boxes were soaked and mold had built up inside - nothing really damaged since it was dishes boxes 3- Accessing the storage was complicated and not convenient : pick-up the key inside only during office hours, trucks parked in front of storage (most of the time it was not possible to backup to load and download)
Julie C. | Overall Experience