It would be more convenient if the office closed later than 5:00, but the office staff are very friendly & helpful.
SUSAN,E K | Overall ExperienceSelf Storage Units in Nanuet, NY, 10954
U-Haul Moving & Storage en Nanuet
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U-Haul Moving & Storage of White Plains
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The hallway spaces in between the units were absurdly narrow making it incredibly difficult and frustrating to carry typical house items and furnishings to and from the unit.
MARCELO D | Online Move InStaff was very helpful and pleasant to deal with
edward s | First ImpressionsWhen I went to check in, I was told I did not have a reservation. Then, was told that size was not available. Then was told I could have 2 units to make the same size. I was given a code that did not work, same with the card. He went to the front office toI fix it, I went back to the office, he was helping someone else, but gave me code 979927. The instructions were to enter the code twice in 2 different key padsto open automatic doors, which did not work.But I was able to enter from another door. I was told to check it out on my own since he was helping the other person and to go to the 2nd floor. I had no map, there are no signs, so I was walking and not finding it. He then finally came to tell me he told me the wrong floor. We finally went to the correct location. I let him know we would come back to drop off items, and I was told my card should work by then. It did not. But I used the code again 979927 . I then walked by a unit of the size that I originally wanted to rent, it said "ready for customer", so not sure why the system had the wrong info. But then later in the evening when I saw an email to tell me to set up payment, not only did I not see my rental I opened but the truck rental was gone. Today, I see the truck rental upcoming, a unit that I rented showing a different code, and an upcoming reservation with code he gave me to enter 979927. Can someone please help me fix my account? Not a great start :(
Vanessa S | First ImpressionsStorage facility has been empty and cleared out since end of April,. Thank you
Addie C | Overall ExperienceStaff was great and very patient with me.
Lamont E | Overall ExperienceI was not pleased with the customer service from Nanuet U-Haul facility staff. Stephanie was okay to work with, whoever the other African American lady is she has working alongside her is unprofessional and rude. She doesn't know how to provide respectful and courteous customer service. She doesn't know how to speak to people. No customer service etiquette, she acts like she can't be bothered to help people. There should be someone on shift that can inspect the storage bins once they are emptied because I had to wait till the next day to get my unit inspected. When bills are late you get multiple calls a day which is a little predatory, and the elevator is barely ever working, and it takes a long time to repair when it is not working. There is usually garbage downstairs in the main entrance. On the day I was clearing out my unit another customer fell in her unit and called for help and none of the staff on duty went up there to help her. My son and I had to physically help her up from the unit floor. If people hate their job at U-Haul they should quit, and if they are going to work there, they should get customer service training because their customer service skills suck. When I had an issue with the staff in the main office, I was forwarded to a customer service rep over the phone and I'm pretty sure nothing came of my complaint. U-Haul needs to do better. U-Haul makes enough money monthly from each customer to be able to afford Customer Service trainings and seminars. Their attitude is unmotivating and im hopeful I won't need to use U-Haul storage facility again.
Nancy O | Overall ExperienceThank you
Felix P | Overall ExperienceAll the staff in Nanuet were efficient, helpful and friendly.
Annette S | Overall ExperienceCustomer service was excellent, he walked me through everything made sure I understood what was needed overall experience for me was great. Thank you
MIRIAM L | First ImpressionsUHaul storage is the best in Rockland country👍!
Jean M | Overall Experience